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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,890 reviews.
again today my collection hasnt happened
15/06/12
Took a week to collect parcel, went to another courier, no problem, gave Courier another chance, they collected a day later than booked.
15/06/12
.
15/06/12
No comment left by this customer.
15/06/12
Giving me an idea of a what time of day my collection is being made would be a great help as someone has to wait in all day for the van...??
15/06/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
15/06/12
No comment left by this customer.
15/06/12
Excellent service
15/06/12
No comment left by this customer.
15/06/12
smaller time slot would be useful
15/06/12
No comment left by this customer.
15/06/12
The package should be pick-ed up on the 11th as we booked but only on the 12 th was pick-ed up.
15/06/12
No comment left by this customer.
15/06/12
Excellent service, prompt collection and both packages were delivered on time. Keep up the good work! Thank you!
15/06/12
great service
15/06/12
Very good and quick service, easy to use and very competitive, Thank you.
15/06/12
good and reliable
15/06/12
Always the best..
15/06/12
No comment left by this customer.
15/06/12
good service . thanks
15/06/12
No comment left by this customer.
15/06/12
thank you . excellent service, no hssle , brilliant
15/06/12
Always pleased with service :-) 5*
15/06/12
parcel force was far better than ****y link!! Brilliant parcel force. Parcel Monkey you need to get rid of ****y link!!
15/06/12
Did not arrive did not leave message did not telephone I am very disappointed and I want a refund
15/06/12
No comment left by this customer.
15/06/12
The courier failed to pick up the parcel twice despite this being serviced offices with a reception manned all day!!
15/06/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collections.
Service was great untill i got email today 15th june saying i owed more money saying parcel was 9.6kg but when left here was 2kg???????????
15/06/12
Quick, fast & efficient service.
15/06/12
No comment left by this customer.
15/06/12
No comment left by this customer.
15/06/12
Driver did not wait for an answer after knocking
15/06/12
i was very pleased with the service the only way i can see to improve it is to be able to do a am or pm service instead of waiting in
15/06/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Nothing to add other than keep doing a great job!
15/06/12
very easy and straight forward to use
15/06/12
as previous order pick on time and professional. however recipitent says one small piece of chrome bumper (15") missing out of 10 pcs. Thks
15/06/12
Excellent service, Will use again if need to send another big parcel. Cheers x
15/06/12
Thank you very much.
No comment left by this customer.
15/06/12
No comment left by this customer.
15/06/12
Excellent service and very easy to do :)
15/06/12
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