We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,758 reviews.
Top class service as always
31/07/12
Amazing service, collected at requested time and date and was delivery before requested timeframe. Great service will use again & recommend.
31/07/12
Fantastic and it's great news that you will be recommending us too!!
Not your fault, but CityLink failed to collect parcel on day 1, they said they came but didn't leave a card or try to call my mobile.
31/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Great all round service,will be using you again-Thank you
31/07/12
Thank you very much.
very poor reported damage as soon as buyer told me but no refund as i did not let you know within 24 hours off delivery what can a seller do
31/07/12
Our Response: I understand your point but if the item is damaged in transit it's most likely to be obvious at the point oof delivery or as soon as the item is opened. If we allow notification to be longer whats to stop the item becoming damaged and then a claim made against us / the courier concerned?
No comment left by this customer.
31/07/12
No comment left by this customer.
31/07/12
No comment left by this customer.
31/07/12
parcel still not collected
31/07/12
No comment left by this customer.
31/07/12
pleasantly surprised will definately use again
31/07/12
Cheers.
Really quick delivery. Only negative comment would be the parcel tracking was not updated quick enough
31/07/12
city link are very good
31/07/12
The collection was arranged very quickly on-line and the courier turned up as advised. Excellent service. Thank you.
31/07/12
No comment left by this customer.
31/07/12
No comment left by this customer.
31/07/12
very happy with the service , would use again and reccomend to other people
31/07/12
if Saturday delivery costs more then say so don't just deliver Monday when 48hrs is Saturday. tossers .
31/07/12
Our Response: We do state this in our terms and offer a Saturday delivery service for you to buy!! Please find your account with us now suspended from making further bookings.
excellent service
31/07/12
Very happy with service as always.....Thanks A*****
31/07/12
Was excellent
31/07/12
brilliant service once again!!
31/07/12
Parcel arrived on time. Very pleased with the efficient service.
31/07/12
No comment left by this customer.
31/07/12
Make it even cheaper :>)
31/07/12
Excellent service
31/07/12
Good service - real time tracking would be good but it wasn't a problem
30/07/12
No comment left by this customer.
30/07/12
No comment left by this customer.
30/07/12
No comment left by this customer.
30/07/12
No comment left by this customer.
30/07/12
Parcelforce did not deliver until about 7.30 at night - much later than expected and an inconvenience.
30/07/12
Quick and great delivery as always except message to change the delivery address wasnt passed to courier so went to wrong address!
30/07/12
Paid for 'next day before 12'. Wasn't even collected till 2 days later... Probably the courier more than PM. But wasn't happy about it...
30/07/12
Our Response: Please accept our apologies for this and we will refund you for this failure.
parcel was not picked up time had no way of contacting you.couriers office was shut. no info. on web site
30/07/12
Our Response: You can contact our online support team via our website.
No comment left by this customer.
30/07/12
Great service thanks
30/07/12
Great
30/07/12
Top banana again.
30/07/12
Reliable adhering to everything I had asked for. Thank You.
30/07/12
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