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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,845 reviews.
Citilink driver would not sign receipt and stated package was not insured. Don't want to do business with moaners.
08/08/12
No comment left by this customer.
08/08/12
quick pickup. helped me with a label issue too, no fuss
08/08/12
excellent thanks
08/08/12
No comment left by this customer.
08/08/12
great
07/08/12
Stunningly efficient.
07/08/12
Fantastic Service
07/08/12
Destination address box (overseas) awkward to fill in (boxes are set up like UK address format ie no use)
07/08/12
First collection attempt went to wrong address! However, staff polite, quickly corrected and parcel delivered promptly.
07/08/12
Our Response: Thank you and when things go wrong we try our very best to resolve things quickly.
Pick up and delivery on time
07/08/12
No comment left by this customer.
07/08/12
No comment left by this customer.
07/08/12
No comment left by this customer.
07/08/12
Did not appear that you did not need to print off address despite saying so at start
07/08/12
Great, as ever
07/08/12
Simple to setup, fast reponse and top service
07/08/12
excellent value for money... driver very helpful.
07/08/12
an excellent service .... picked up day stated .....and delivered day stated ....and all at an excellent low price.
07/08/12
ok
07/08/12
No comment left by this customer.
07/08/12
Arrived quickly and safely
07/08/12
No comment left by this customer.
07/08/12
Excellent web site and very quick delivery, could do with an email to confirm delivered though.
07/08/12
We do provide tracking with this service that could confirm that for you.
I had to phone City Link twice about when my parcel was going to be collected. It was finally picked up at 6pm. I had waited in all day.
07/08/12
Quick service, but had to go through the process twice as it crashed at the payment screen.
07/08/12
No comment left by this customer.
07/08/12
No comment left by this customer.
07/08/12
No comment left by this customer.
07/08/12
very good
07/08/12
Perfect! Easy to use website, polite driver. Will use again and will recommend to others.
07/08/12
Fantastic and it's great news that you will be recommending us too!!
Great, Fast, Simple and Cheap, Everytime a Great Service From Parcel-Monkey That You Can Trust.
07/08/12
No comment left by this customer.
07/08/12
Would have proffered a tracking system with nightfreight but still all good ;-)
07/08/12
Nightfreight detailed tracking will be coming later in the year as will some other improvements too.
sorry pressed wrong button should have been excellent service
07/08/12
Our Response: No problem.
happy with the srvice
07/08/12
very pleased will use again came reccomended and not dissappointed
07/08/12
i was satisfied,the only thing i would say,would be,that if you could specify whether you would be collecting before or after 12 noon
07/08/12
My parcel still hasn't been collected!
07/08/12
No comment left by this customer.
07/08/12
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