We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,580 reviews.
Clear and Easy options, highly recommended +++
22/10/12
Thank you and it's great to see you will be recommending us.
always really pleased with the service and happy to recommend Parcel Monkey to anyone! :o)
22/10/12
Cheers.
Excellent service - friendly & efficient
22/10/12
No comment left by this customer.
22/10/12
It was supposed to be guaranteed for next day delivery but it didn't arrive until the day after.
22/10/12
Our Response: Sorry and please contact our support team who will investigate further for you with the help of the courier concerned. Also you will be refunded for this delay.
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
The courier did not arrive on day nor next day will not use night freight again nor recommend it
22/10/12
Excellent service. As described.
22/10/12
awful, Courier damaged a 75.00 chair, delivered in pieces, one leg missing, call this a service? no comensation? I will spread the word!
22/10/12
Our Response: Freestanding furniture is not covered as explained in our terms which you confirmed you read.
Collection was prompt and Parcel Monkley service was great too!
22/10/12
speedy collection, speedy delivery, friendly staff
22/10/12
Very happy overall with the service....if the colletion times could be better scheduled then would give 10/10!
22/10/12
Sendt 8 tyres on wheels, 4 to Cornwall 4 to Scotland Courier driver didn't give me a receipt 5 wheels arrived in Scotland 1 still missing
22/10/12
the parcel has still not been delivered, and says the driver needs a phone number, which I have already provided twice (mob + landline)
22/10/12
No comment left by this customer.
22/10/12
Very efficient. Driver was very helpful. No faults. Excellent service.
22/10/12
We always advise our customers to get to know their local driver as they will often work around your needs.
Fab service. Site easy to use and parcel was picked up and delivered when you said it would be. Will recommend.
22/10/12
Very good, most reliable for several years of the affordable couriers
22/10/12
ON THE WEBSITE IT SAYS PARCEL HAS BEEN COLLECTED BUT THE PARCEL HAS NOT BEEN COLLECTED
22/10/12
shopped around and this was rhe best value
22/10/12
No comment left by this customer.
22/10/12
Great service. Could be improved if one could drop off parcels rather than wait for collection.
22/10/12
great service thanks
22/10/12
No comment left by this customer.
22/10/12
Provide a more accurate time for collection (morning or afternoon, not 8am-6pm) and call/text on day with an ETA.
22/10/12
Easy to book and good service
22/10/12
Fantastic
22/10/12
No comment left by this customer.
22/10/12
I'd have preferred if I didn't have to tick 'save my card details', however the rest of the service was excellent.
22/10/12
A+++ THANKS
22/10/12
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
easy hassle free collection and cost effective! thanks parcel monkey, you're the sheeeeeeaat
22/10/12
You are only as good as the delivery companies.Your site is good.
22/10/12
No comment left by this customer.
22/10/12
Very happy with service. Quick and efficient by City Link, good website, easy to use!
22/10/12
No comment left by this customer.
22/10/12
paid for man+bag+label email said pack and label it! plus paid for tracking which was not available, confusing use of 'days' in description.
22/10/12
very good
22/10/12
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