We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
Excellent service, it would be nice to know a rough time for collections but otherwise very happy
14/10/12
Excellent service, it would be nice to know a rough time for collections but otherwise very happy
14/10/12
Booking & delivery times fantastic. Actual courier had to be practically forced to bring the dishwasher inside though hence review
14/10/12
Needed more space in the notes for driver bit and as my printer broke I had to find someone else to print label which was a bit of a pain.
14/10/12
reliable service
14/10/12
No comment left by this customer.
14/10/12
No comment left by this customer.
14/10/12
collected a day late, delivered late with no notification, customer was waiting all day for collection and not told it wasnt going to happen
14/10/12
nice work
14/10/12
parcel was picked up on tuesday and wasnt logged onto my personal account. the parcel is lost and untraceable.
14/10/12
It would have better had not my mobile number been automatically inserted in the box for the recipient's mobile - no help to the lost driver
14/10/12
Package was picked up as arranged, and delivered on time, my customer was very impressed, notification was good, all in all a good deal.
14/10/12
No comment left by this customer.
14/10/12
How can you improve your service, Had my parcel collected Monday & delivered Tuesday, cannot get better than that
14/10/12
If everything was as reliable as Parcel Monkey and their Customer Service Dept, life would be so much easier!
14/10/12
Parcel collected from me but not delivered to my customer. Result I am out of pocket by £65. Now seeking legal advice to get money back
14/10/12
I've selected the wrong amount of insurance and the package has gone missing. I'm sure stating the item description is causing thefts@depots
14/10/12
No comment left by this customer.
14/10/12
Excellent swift service
13/10/12
No comment left by this customer.
13/10/12
Unfortunatly the parcel arrived open and broken, our customer is very unhappy, we need to look at your compensation policy.
13/10/12
verey good value for money and safe delivery
13/10/12
No comment left by this customer.
13/10/12
excellent service
13/10/12
Good service
13/10/12
very good service once again, thanks
13/10/12
fantastic service, no headaches, very painless.
13/10/12
No comment left by this customer.
13/10/12
Everything was carried out as promised - very efficient. Thanks
13/10/12
excellent as always thank you
13/10/12
arrived early and was very helpful, thankyou
13/10/12
great service...as expected
13/10/12
I found the service great, the only thing i could fault is the online tracking did not work...
13/10/12
Large item delivery, very cheap, and excellent service. Would highly recommend.
13/10/12
i took a day off work to wait for collection and no one turned up so i had to wait in another day. but the lady on phone was very helpful
13/10/12
Great service .....very fast shipping to Japan, will use again.
13/10/12
everything was OK.
13/10/12
No comment left by this customer.
13/10/12
Service was excellent. Very quick delivery. Can't critisise at all. Thanks.
13/10/12
excellent service, easy collection great easy online booking
13/10/12
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