We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
My parcel has been in Madrid since Friday morning. It should have been in Majorca .Emailed parcel force this morning but no response.
15/10/12
Our Response: According to the tracking details provided by ParcelForce "16-10-2012 09:53 Delivery Agent - SPAIN Address problem - unable to locate premises." Therefore please contact our support team who will help you resolve this.
Can't fault you, Keep it up
15/10/12
This was an excellent service via Citylink. It was a reverse uplift from another address but not having the label was no problem.
15/10/12
Great service, great prices
15/10/12
Good
15/10/12
Overall very impressed - easy system to use.
15/10/12
No comment left by this customer.
15/10/12
gd price, gd communication and a smooth journey for my parcel.
15/10/12
No comment left by this customer.
15/10/12
Looks like my parcel has been lost, Courier very very unhelpful, no one knows nothing. Very disappointed.
15/10/12
i was very happy with your great service would not use any other in the future great
15/10/12
No comment left by this customer.
15/10/12
Job Done, zero stress, no queuing at the post office, what more can you ask A++++++++++
15/10/12
Brilliant service door to door, 48 hours flat from South West England to North east Scotland, will definitely use again!
15/10/12
very prompt and good priced service with polite staff
15/10/12
Fantastic price, arrived to collect the next morning and was with the recipient the following day. Will definitely use again.
15/10/12
It would be useful if there was the option to drop the parcel off at a couriers depot, as it would save customers taking time off.
15/10/12
No comment left by this customer.
15/10/12
parcel monkey did very well, but try and give customers time option for your pick up at home. Option like AM, Noon or PM to suite customers
15/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
picked items up on day they said delivered next day
15/10/12
very pleased with the service, no problems with a quick delivery
15/10/12
fine
15/10/12
It wad a good service...can't really see any ways you can improve :)
15/10/12
If collection in your area was not until the afternoon it would be excellent if you had up to 11.30 that day to make a booking
15/10/12
City Link stopped this option back in October 2011. Let's hope they decide to bring it back soon!!
No comment left by this customer.
15/10/12
No comment left by this customer.
15/10/12
No comment left by this customer.
15/10/12
No comment left by this customer.
15/10/12
perfect service
15/10/12
No comment left by this customer.
15/10/12
.
15/10/12
Very smooth transaction. Would use again as long as the price is ok.
15/10/12
Quick and easy to use!
15/10/12
No comment left by this customer.
15/10/12
Easy process from beginning to end. WIll be my first stop the next time we need to organise a delivery. Thanks.
15/10/12
Provide a telephone helpline for queries. Respond much more quickly to email queries.
15/10/12
No comment left by this customer.
15/10/12
No comment left by this customer.
15/10/12
excellent service
15/10/12
Everything went like clockwork. Many thanks.
15/10/12
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