We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,810 reviews.
no problems
26/11/12
More specific collection time window would be good
26/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
great
26/11/12
the parcel was returned because driver did not have label,I find it impossible to contact you please call 07795480299
26/11/12
Our Response: We can be contacted via the support link once you have logged in. Our dedicated online support team will respond very quickly to your message / question.
Poor tracking information and slow transit time.
26/11/12
Thank you very much.. Accurate,time efficient and speedy delivery to EU destination.. We'll definitely use your services again..
26/11/12
Fantastic news, Thanks very much.
Always an excellent service
26/11/12
Did not pickup parcel as planned.. Not happy customer
26/11/12
the parcels are not being collected by Courier, please ring me to discuss, thanks Bob 07860622065
26/11/12
Amazing as always!! And at awesome price too!!
25/11/12
Worked like a dream
25/11/12
Very speedy and efficient service!
25/11/12
The Nightfreight company failed to collect item on the day & forgot to collect next day. Ended up collecting late 2 days after.
25/11/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
more and more missed parcel pick ups by Courier
25/11/12
Our Response: City Link had an IT failure last week which despite their assurances has lead to some collection delays. On behalf of City Link please accept our apologies for this delay.
No comment left by this customer.
25/11/12
No comment left by this customer.
25/11/12
You did not collect when you said you would or give any reason or apology as to why
25/11/12
Our Response: City Link had an IT failure last week which despite their assurances has lead to some collection delays. On behalf of City Link please accept our apologies for this delay.
No comment left by this customer.
25/11/12
Brill fast service,thankyou
25/11/12
Quick and easy, thsnks
25/11/12
No comment left by this customer.
25/11/12
Can't judge performance this time because the tracking info has not been updated!
25/11/12
It would be good if the couriercould phoned/text when en route for collection
25/11/12
better tracking please......any tracking!!!
25/11/12
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
No comment left by this customer.
25/11/12
Great service Great prices
25/11/12
No comment left by this customer.
25/11/12
you failed to collect and did not even explain why or apologise
25/11/12
Excellent service except for wrong tracking number on my tracking page.
25/11/12
Some of the items in to delivery were damaged when they arrived
25/11/12
Our Response: I am sorry to read that. Please contact our online support team who will look into this for you.
No comment left by this customer.
25/11/12
Perfect no improvement required thanks
25/11/12
Faster pick up possibly
25/11/12
Item never collected on time
25/11/12
very impressed
25/11/12
No comment left by this customer.
25/11/12
Very good service, was able to track parcel all the way to doorstep.Picked up and delivered on time.Will Definitely use this service again.
25/11/12
Fantastic news, Thanks very much.
No comment left by this customer.
25/11/12
No comment left by this customer.
25/11/12
Very good .. cant knock it :-)
25/11/12
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