We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,591 reviews.
thakyou
26/01/13
Late courier collection, delayed late delivery.
26/01/13
next day delivery was 2 days. But wasn't in a rush. Easily booked, and good price
26/01/13
The parcel was left with my customers neighbor, he was not left a card to that effect. Courier should be leaving cards.
26/01/13
Our Response: We agree and apologise for this mistake by the courier concerned.
Nobody turned up to pick my parcel up and I paid a week ago !! Got a e mail to say someone would collect it on Monday 21st, stil waiting !!!
26/01/13
A first class service many thanks i will certainly use your services again.
26/01/13
Did not collect on time. We had to chase. Still not delivered to destination, 6 days later as I write
26/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
Excellent service as always - even with the snow disruption.
26/01/13
Next day service took two days.
26/01/13
Very happy with parcel monkey! Used to use xxx & after 4 seperate failed collections tried parcel monkey! Fab no complaints
26/01/13
No comment left by this customer.
26/01/13
Easy to use, fast collection/ delivery. Would recommend
26/01/13
Collection was promt as was delivery the tracking was very useful too. Great job .
26/01/13
No comment left by this customer.
26/01/13
Your service is excellent - I cannot fault you and when I ask you to supply a VAT receipt - hey presto - there it is!
25/01/13
Fantastic news :-)
Excellent service no hassel collected and delivered as per order even though we had a lot of problems with the snow well done
25/01/13
Thank you very much.
the delivery was much better than I thought it would be, with next day delivery ,also cheap, fantastic
25/01/13
Unfortunately it came damaged on arrival, probably due to poor packing and rough handeling in the depot.
25/01/13
No comment left by this customer.
25/01/13
no bad things, well informed and collected quicker than stated
25/01/13
Prompt collection.
25/01/13
No comment left by this customer.
25/01/13
excellent, straightforward service. collected an ebay purchase for me. perfect
25/01/13
great service, as always! Thanks:)
25/01/13
Thank you very much.
Competitive rates and very good service
25/01/13
Courier did not pick up parcel. Would like my money refunded.
25/01/13
Our Response: Please accept our apologies for this and rest assured a refund will be made.
No real adverse comment, but it would be great to get a proposed pick-up time from DHL. Otherwise - great service and thanks.
25/01/13
Perfect!
25/01/13
No comment left by this customer.
25/01/13
Great professional and reliable service
25/01/13
No comment left by this customer.
25/01/13
did received next day not on delivery day. thx
25/01/13
No comment left by this customer.
25/01/13
Wtf is going on. Parcel picked up last Monday and STILL NOT DELIVERED. AND I CAN'T TRACK IT AND I CAN'T PHONE ANYONE. I WANT ANSWERS NOW,
25/01/13
Our Response: Please contact our online support team who will investigate further for you with the help of the courier concerned.
No comment left by this customer.
25/01/13
No comment left by this customer.
25/01/13
Great service via parcel force. It would have been nice to know that parcel force would collect without anyone present, if a note left.
25/01/13
I've been waiting all day at home nobody come no card nothing and I've been told that I missed my collection. Obviously I paid extra for the
25/01/13
Our Response: Sorry to read that. Please contact our online support team and you will be refunded for this mistake.
weekend collection!
25/01/13
Sorry but I can't see the couriers offering this service. We do agree with you though.
reduce prices please
25/01/13
That's a good one ;-)
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
