-1"/>
We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,887 reviews.
It wasn't delivered the next day which is what I had booked
13/01/13
Our Response: On behalf of the courier concerned please accept our apologies for them being 24hrs late with the delivery.
No comment left by this customer.
13/01/13
Excellent service. Easy to book and cheap prices!
13/01/13
wrong tracking number given by parcelforce, impossible to get correct one, and last tracking update on ParcelMonkey was 5 days ago.
13/01/13
always on time and collection very prompt..a good value for money service..will use all the time...thankyou..
13/01/13
picked up and delivered as described. will use again.
13/01/13
great collection service, fast delivery. thank you.
13/01/13
First time i have used parcel monkey and very impressed, will def be using again.
13/01/13
my customer was very happy with your delivery , as i am myself hassle free great service thanks
13/01/13
this was the 2nd time I have used your company & was impressed this time & would recommend you to friends
13/01/13
No comment left by this customer.
13/01/13
Collected on time - delivered on time - what more can you want
13/01/13
No comment left by this customer.
13/01/13
Courier did not turn up as arranged and rearraged without informing me , had to phone Courier helpline to find out which cost me £7.50
13/01/13
No comment left by this customer.
13/01/13
Collected a little early at 7.15am but not a problem as was up for work
13/01/13
Provide a collection time
13/01/13
No comment left by this customer.
13/01/13
great service like usual and extremely fast delivery to the usa (3 days)
13/01/13
i paid for pick up on a certain date,waited in all day,nobody came,waited till 12am next day,you'renonexistent,i had to take it to the depot
13/01/13
No comment left by this customer.
13/01/13
easy to use website - efficient and effective service. bravo! :-)
13/01/13
Thank you :-)
Excellent service - cheerful courier. Many thanks
13/01/13
No comment left by this customer.
13/01/13
parcel collected and delivered as arranged - very happy with service
13/01/13
This time it was the regular driver and everything was fine - it always seems to be the temps that give problems
13/01/13
You said it!! We make a point of telling the couriers we work with that fully employed drivers is the best way to win and retain regular business.
No comment left by this customer.
13/01/13
Excellent service. Collection and delivery. Thanks
13/01/13
Very good :)
13/01/13
Could you remove the mandatory requirement for a mobile phone number as not everyone, especially older folk, has a mobile phone.
13/01/13
You can enter a land line number if you wish.
No comment left by this customer.
13/01/13
1st Class in all respects
13/01/13
You need a more personal customer service experience with a phone number
13/01/13
Our Response: We are very happy with our dedicated online support team who's 2012 average response time was within 2 1/2 hours.
Good service but a pick-up time notification would have been helpful i.e. a.m. or p.m. collection
13/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
13/01/13
very impressed by the cost of sending my parcel to France, but it still hasn't arrived!
13/01/13
This item should be delivered tomorrow for you..
Great service, will defo use again, Thanks
13/01/13
No comment left by this customer.
13/01/13
No comment left by this customer.
13/01/13
I am sick of every time I use Parcel Monkey, you always manage to find an "extra charge". No-one else does this and I measure accurately
13/01/13
Our Response: We don't find extra charges as this information comes from the couriers that handle the items booked with us. You are provided with this information and charged in accordance with the weight / volumetric weight of the item sent.
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more