We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,282 reviews.
Very pleasant pick up driver and arrived at destination with no problems
07/03/13
EXTREMELY HAPPY, SO MUCH BETTER THAN OTHER PARCEL COMPANIES, WILL DEFINITELY USE AGAIN.
07/03/13
An item was damaged in transit even though it was bubble wrapped and boxed all down to lack of care
07/03/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
a designated delivery time would be great instead of 7-5:30
07/03/13
No more comments needed - the transaction was smooth and trouble free. Great service.
07/03/13
quick and easy, thanks.
07/03/13
No comment left by this customer.
07/03/13
You arranged collection1 mar We waited all day called Night Freight 6pm they said they onlly got your file 16.30 Finally collected 4 Mar
07/03/13
excellent service, good price,easy to book and arrived next day as promised. will definately use again . recommended
07/03/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
07/03/13
No comment left by this customer.
07/03/13
Very easy to order
07/03/13
no comment
07/03/13
no comment
07/03/13
OK you did great
07/03/13
Great service as always. Collection and delivery perfect!
07/03/13
no comment
07/03/13
no comment
07/03/13
Nothing to complain about. Everything worked out great. Thanks.
07/03/13
You didn't pick up the parcel!
07/03/13
Our Response: According to the tracking the item was collected and delivered and signed for by 'ASKEW' at 12:05 on Wednesday 27th February.
No comment left by this customer.
07/03/13
very fast pick up and courier was pleasant
07/03/13
very easy to arrange,great price. everything went as promised.very happy and will use again.
07/03/13
Fantastic news, Thanks very much.
very happy thank you
07/03/13
No comment left by this customer.
07/03/13
Very good service, quickly picked up and delivered on time
07/03/13
Escellent service as usual & speedy delivery other end. Thank you
07/03/13
No comment left by this customer.
07/03/13
Just excellent! Nothing I can add. The parcel was picked up when you said and delivered BEFORE 9.00am the next day!! Superbe :)
07/03/13
That's music to our ears!!
Excellent!
07/03/13
Fast and easy. thanks.
07/03/13
No comment left by this customer.
07/03/13
No comment left by this customer.
07/03/13
Tried to send a package via FedEx, but address wouldn't work [PM would not accept] Response from LiveHelp was "Try another service"
07/03/13
Our Response: We don't use FedEx so I think you are mistaken!!
No comment left by this customer.
07/03/13
Seemed fine as it is.
07/03/13
The parcel was collected on Friday, for next day delivery but it did not arrive until Monday. The tracking did not work.
07/03/13
You booked and paid for a "Next working day" service and if you wanted a Saturday delivery you should have booked and paid for that instead.
good
07/03/13
No comment left by this customer.
07/03/13
No comment left by this customer.
07/03/13
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