We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,412 reviews.
When their courier delivers its fine, but when it goes wrong Parcel Monkey have no interest to sort out any problems, very poor service!!
21/01/22 by Mr D Cooper
*****AVOID AT ALL COSTS!!!***** One star because no 0 star option available: DX "left" a very expensive parcel outside my house. Apparently it was signed by myself with a photo outside the door. I have put in an investigation with the couriers - I received the e-signature which they claimed was signed by myself is clearly not mine, I sent my drivers license to prove the signature used, is completely different to my own. After asking many trusted neighbours, the parcel was not signed or taken in by anyone. It is deeply concerning after asking around thoroughly that DX delivery driver had taken the parcel for themselves after attempting to sign for the parcel as if it was me. I ordered this from ManoMano.Fr, and they have been very understanding through the processing, however is it very disappointing to say the least as I will not be using this company again as a result of the horrendous, untrusting couriers they use.
21/01/22 by Aimee Sweeney
No fuss, reasonably priced 24hr delivery via DPD.
Very good.
Got a quote at 12% the cost of citysprint!!
20/01/22 by Sean
The parcel was damaged beyond belief when it got to it’s destination!!
20/01/22 by Customer
On time..no damage.... perfect
20/01/22 by Customer
ARRIVED TOO LATE
20/01/22 by MV13
Very good service
20/01/22 by Brian Crofts
Placed an order for a Courier delivery. Label could not be printed. Contacted Parcel Monkey via chat and they didnt help me. Had to then contact Courier direct to sort out.
20/01/22 by Sukhjinder Gill
sorry but the parcel was delivers broken the corner smashed off
20/01/22 by Martin
Cheaper than parcel force although package is delivered through parcel force.
Parcel sent and returned in good condition,
20/01/22 by Keith Myerscough
This company are fraud.. it will give you cheapest quote first but they are really crafty because in their terms and condition they mentioned that : " • I agree that if the dimensions and weight of my parcel(s) are incorrect, additional charges will be applied to my card based on information provided by the courier." and even though I worked 5 year for post-office and having this much of experience of measurement of parcel. They still wrongfully charged me extra and telling me the parcel measurement was wrong. I would suggest stay away from this fraud company or you will be their next victim. I am not the only one they used their crafty tricks there are other people as well please read google review etc. I would request treading standard to take some action against such a fraudulent and scamming company. I am requesting everyone to send complain against this company so treading-standard can take some action ASAP. I did my part. Even your single complain to TREADING-STANDARD UK will help to ceased this dodgy website soon.
20/01/22 by Sam Pen
Easy to use the site and the courrier arrived at the expected time. Tracking was very good and helpful.
20/01/22 by Sally
Parcel collected as arranged. Good service
20/01/22 by Customer
excellent service
very economical
low insurance charge as compared to other competitors
20/01/22 by Farhan Choudhary
! DO NOT USE WARNING ! I used them to ship my personal possessions. Failed to deliver to me. They were then sent to their warehouse. I was told they would be re-delivered. I told them how important this was. INSTEAD, THEY DESTROYED MY PERSONAL POSSESSIONS. I WAS IN FULL COMMUNICATION WITH THEIR CUSTOMER SERVICE, AND YET, THEY STILL DID THIS. DO NOT USE, NO MATTER HOW REASONABLE THE PRICES MAY SEEM. Not reasonable if your personal possessions are destroyed!!!
20/01/22 by GB
This is always an easy way to compare prices. The only thing that prevents it from being 5* is I would like an indication of pick-up time when Ive booked a parcel for collection.
20/01/22 by customer
Parcel Monkey service has been great
highly recommended
What do you call monkeys who share an Amazon account?
Prime mates.
20/01/22 by Dave Goodship
It would be zero stars if allowed.. They generated the wrong Customs documents so I had to make 2 trips to the Post Office. Then I got an additional charge saying my package weighed over what I had declared. I weighed it with digital scales as 0.7kg and they are claiming it was 2.2kg. Ive complained and theyve asked me send photos of the package next to a tape measure and on the scales... Knowing full well its already been sent! DO NOT USE PARCEL MONKEY UNDER ANY CIRCUMSTANCES.
20/01/22 by Darren
Excellent service. Good easy to follow website and instructions. Very happy with the service.
20/01/22 by brian cauldwell
Good price and good service, useful site
20/01/22 by Customer
This is the second time Ive used Parcel Monkey and again an excellent service. When sending items overseas they ensure you have all the right documentation and find you the best price.
20/01/22 by Lesley Evans
Appointed company picked up parcel as agreed and delivered safely
20/01/22 by Jennifer Carr
Made collecting a parcel and getting it to me easier than trying to do it myself directly with other services absolutely brilliant
20/01/22 by CyBerJak
Still not had parcel week late
20/01/22 by ADRIAN MCARA
Cheapest and best delivery service
20/01/22 by Customer
Parcel was picked up very quickly after I had booked it in. Got to Japan in a week! Very happy!
20/01/22 by Marianne
Usual excellent service provided by ParcelForce.
20/01/22 by andy
Absolutely excellent. So well-priced, easy to organise and really quick delivery - 4 days to Canada from N. Ireland. Highly recommend.
20/01/22 by Customer N. Ireland
Did exactly what they promised!!!!
19/01/22 by Madison
Excellent service
19/01/22 by Paul Basford
First use of Parcel Monkey. Had my brother print out label. He printed 2 identical labels . I used the smaller. Weighed and Posted. Then found I was charged for a rediculous 10.9 kilo my parcel was weighed at 3.2 kilos. THEN I find that I was charged twice for the one parcel. This parcel has now cost £48.09 plus charged again £48.09 plus £33.29 weight. Ive emailed no end of times. Sent all documents and photos prior to taking legal action. This appears to me to be a very automated service Parcel Monkey cannot be reached by phone. They pass on to you any charge made by overseas carriers no matter how stupid they seam. I know its costing me more to see a solicitor than I will get back. My advice is to stick with the big direct postal companies that you can contact fairly if anything goes wrong.
19/01/22 by Michael
Excellent service would certainly use again.
19/01/22 by Ms Susan Arnold
Excellent service, exactly what you want from a collection and delivery service. Super easy to use
19/01/22 by Guest
quick and inexpensive
19/01/22 by punitbhatia
on time economical and arrived on time
19/01/22 by SteveFord
Thanks for sticking to your promises. My parcel arrived exactly how I was advised. A big Thanks to all of you @ Parcel Monkey
19/01/22 by Louise Mokhof
Very good service.
Plenty of choice of carriers & prices, then collected & delivered right on time.
Thoroughly reccomend.
19/01/22 by Customer
Great service - super quick, easy and reliable. Able to compare services and prices quickly. No hassle at all to go through checkout. Easy tracking via email and text updates 5*
19/01/22 by Customer
I’ve used Parcel Monkey a few times, easy to find best prices and simple to use.
19/01/22 by Sally
Terrible experience My item was not collected over a ten day period over Christmas -I have contacted customer service no less than five times since then to cancel and get a refund - as they said I had to rebook which I was not prepared to do -The chat function is hopeless as you get a confirmation. Email that someone will get back to you but they do not -There is no phone number While I appreciate that Christmas was a tricky time - this terrible customer communication - black hole feeling - is not excusable. Avoid
19/01/22 by jenny
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