We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,061 reviews.
No comment left by this customer.
31/07/13
No comment left by this customer.
31/07/13
The driver was lovely but the goods arrived broken in transit although well wrapped. It didnt arrive when expected.
31/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Good service and easy to use
31/07/13
surpassed expectations, many thanks
31/07/13
Fantastic news, Thank you very much :-)
Service was great, the only thing that would help is if I had an eta for the collection courier
31/07/13
No comment left by this customer.
31/07/13
First time using Parcel Monkey and the cost was very good, and the service was very good. Would use again.
31/07/13
Thank you for making your first booking with us and please come back soon :-)
Easy to track and enough information with good service Thanks
31/07/13
Thank you very much :-)
Fantastic value - much cheaper than other services. Would definitely use Parcelmonkey again.
31/07/13
Fantastic news!!
The courier didn't turn up to collect, had to reschedule, Courier wouldn't deal with me, you do not have a phone number
31/07/13
Our Response: You are our customer and should contact our dedicated online support team via your account and not the courier if you need to raise an issue.
no comment
31/07/13
I was disappointed to see so many of your customer reviews to be less than complimentary. You did a good job for me, so well done.
31/07/13
Thank you and it's the nature of the business we are in. We are not the courier but if they fail then we get the bad review. Your account is with us so we accept we have to deal with your issue but we can't control the actions of individual courier drivers for example that may do things that upset our customers.
no comment
31/07/13
no comment
31/07/13
no comment
31/07/13
Happy customer!
31/07/13
Thanks
31/07/13
Very happy with service.
31/07/13
no comment
31/07/13
no comment
31/07/13
I told you twice that the post code on a second parcel was wrong but ignored me .You also took ages to pick up the phone & did not phone me
31/07/13
Our Response: You need to contact us via our online CRM system and not phone the courier company directly.
no comment
31/07/13
Collection didn't happen on the right day. No explanation. Nightfreight don't provide tracking. No idea if the parcel has been delivered.
31/07/13
Our Response: Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer.
Very good, prompt arrival time on collection of the parcel. Be happy to use again.
31/07/13
no comment
31/07/13
no comment
31/07/13
no comment
31/07/13
Cheapest courier services I've found,local drop very convenient,easy website to use
31/07/13
Very dissapointed in the service, will not be usung again
31/07/13
No comment left by this customer.
31/07/13
I filled in the information on Thursday, collection Friday and it said on the paperwork delivered in 24hrs!!! The parcil got there monday!
31/07/13
DX service was slow, and advice on delivery was contradictory. Not an improvement on usual top service.
31/07/13
awesome fast ordering process, would have liked to know a pick-up time slot so I would not have to stay in the flat the whole day!
31/07/13
the parcel was attempted to be delivered and supposedly a card had been left? no card was and the customer does not know who to contact
31/07/13
No comment left by this customer.
31/07/13
You turned up a day late and broke my parcel
31/07/13
Service was great
31/07/13
Good service, thanks
31/07/13
no tracking available for recipient - this service would be invaluable
31/07/13
