We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,648 reviews.
Prompt collection, quick delivery and great price - can't fault the service!
03/01/14
no comment
03/01/14
Extremly easy to set an account up, very straight forward and efficient in both placing order and pick up. Would use again without doubt.
03/01/14
Fantastic news, Thank you very much :-)
My parents parcels i booked for them didnt get picked on the day we booked, had to wait a whole extra day in- very annoying when need to go
03/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection during the run up to Christmas. Rest assured we will speak to them about this.
Fast delivery, no problems with collection
03/01/14
no comment
03/01/14
no comment
03/01/14
no comment
03/01/14
really good
03/01/14
Fast always - very good!
03/01/14
Thank you very much :-)
Paid for a next day delivery, but it arrived 3 days later. Not happy about that
03/01/14
Our Response: Your item was collected on a Friday and delivered in France on the following Monday. What is wrong with that??
VERY PLEASED WITH THE SERVICE.MY PARCEL ARRIVED IN GREAT TIME.WILL USE PARCEL MONKEY AGAIN.
03/01/14
Fantastic news, Thank you very much :-)
Booking process was easy but you failed to collect parcel on collection date, maybe another cheap unreliable courier?
03/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
the only draw back was not knowing what time the driver would arrive to collect on a week day, but otherwise a very good service
03/01/14
We had a large and heavy parce to return to the supplier and Parcel Monkey was the only company prepared to take it at a reasonable rate.
03/01/14
Fantastic news, Thank you very much :-)
no comment
03/01/14
no comment
03/01/14
Gpod
03/01/14
no comment
02/01/14
no comment
02/01/14
this one was all right,,but the one be for did not come when they should of,,but still happy,,
02/01/14
no comment
02/01/14
no comment
02/01/14
A++ well done delivered on time
02/01/14
no comment
02/01/14
no comment
02/01/14
No comment left by this customer.
02/01/14
Brilliant efficient hassle free service as usual!
02/01/14
very good thanx
02/01/14
Can't fault the service as usual. :)
02/01/14
Being able to have a more specific time slot for pick up would be great - thank you :-)
02/01/14
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
The parcel is still not picked up and even though I registered a query I haven't had a response from PM yet. Please contact on 07552849480.
02/01/14
Fantastic service. Only one negative - the tracking info was a bit slow to update.
02/01/14
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
02/01/14
No comment left by this customer.
02/01/14
Top company , very competitive , I highly recommend
02/01/14
Thank you and it's great to see you will be recommending us.
take too long a week
02/01/14
Our Response: Even with Christmas / weekends thats a little too long for which we apologise on behalf of the courier concerned.
My only disappointment was in my haste to get parcels sent out quick I missed the bit that was about next "working" day.
02/01/14
No comment left by this customer.
02/01/14
Never turned up on day suppose to waited in for 2 days parcel still hasn't been delivered
02/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
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