We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,054 reviews.
excellent service
24/01/14
Took a couple days and tracking details were useless. Couldn't figure out what service I bought or what delivery eta was.
24/01/14
Set up account, easy, Parcal Force arrivedon due date, Parcel has not been delivered yet but will see. Very Good Thank You
24/01/14
Item wrongly returned. Then charged extra to card for wrong dimensions. Dimensions I gave were BIGGER than actual package dimensions.
24/01/14
Our Response: We are in the process of correcting this for you but on behalf of the courier concerned please accept our apologies for this.
This parcel is still in progress but it was collected on the date arranged.
24/01/14
No comment left by this customer.
24/01/14
excellent service much cheaper and easier than using the post office
24/01/14
Your price and service was excellent. It would be very helpful to have delivery confirmation if possible. It has taken me 3 days to confirm
24/01/14
No comment left by this customer.
24/01/14
Great service at a great price.
24/01/14
Thank you very much :-)
Nice to be the Boss in a Post Office "E"ncounter!
24/01/14
No comment left by this customer.
24/01/14
Superb service, not heard of you before but a supplier advised me to use you to send a parcel back. Very happy with your service.
24/01/14
It's great that you have found us now and please thank your supplier from us :-)
good service, met expectations
24/01/14
No comment left by this customer.
24/01/14
Excellent service as usual.
24/01/14
No comment left by this customer.
24/01/14
no comment
24/01/14
Very satisfied with the efficiency and quickness of the service, happily use again
24/01/14
Fantastic news, Thank you very much :-)
I need a courier service who will ensure and deliver glazed, framed watercolour paintings
24/01/14
1st class service as usual. Thank you
24/01/14
Let you know that the item has been delivered via text or email would be good
24/01/14
no comment
24/01/14
The mandatory insurance was expensive
24/01/14
no comment
24/01/14
The on-line booking and instructions were easy to follow, the collection trouble-free and the charge reasonable. Excellent service.
24/01/14
swiftly collected and swiftly delivered ...I can't ask for more ☺
24/01/14
1st time driver didnt wait 60 seconds for me to get to the door but once picked up delivery was quick
24/01/14
Collection was prompt and driver was v helpful and polite. Delivery was within the timescale and the parcel arrived in perfect condition :)
24/01/14
tried to contact you by phone for re-schedule a collection, kept us on hold for 30mins and 20mins next time then cut us off!! very poor
24/01/14
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
Good service, would recommend
24/01/14
Thank you and it's great to see you will be recommending us.
no comment
24/01/14
Service was excellent, and at a very good price. Very quick and easy
24/01/14
Very pleased-item was collected on time and has arrived promptly at it's destination, thanks
24/01/14
no comment
24/01/14
No complaints at all. Everything went smoothly. Thank you
24/01/14
i had to wait for to long for a refund. i had to try to contact many times without response.i will not be using parcel monkey any more
24/01/14
great as usual.
24/01/14
Fantastic news, Thank you very much :-)
Excellent service and good prices as always
24/01/14
Quick& easy transaction once you log into your account.
24/01/14
