We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,269 reviews.
A call centre would help the overall experience. Can't help sorting things out on the phone!!
30/12/13
no comment
29/12/13
Easy to use service, very clear will use again.
29/12/13
Brilliant news!!
no comment
29/12/13
Excellent, well priced service.
29/12/13
Simple Booking, Sit back and not Worry , Spot On
29/12/13
excellent service once again!
29/12/13
excellent service - thanks
29/12/13
Still not been collected. 3 days waiting in :(
29/12/13
Our Response: Tracking for the item in question shows not only was it collected but it was also delivered and signed for by 'CRAWFORD' at 11:26 on Friday 20th December.
Super fast and delivered to Australia in four days- superb!
29/12/13
It's great to see you are so pleased with our own International service :-)
All grand, no problems.
29/12/13
you take more than 48 hours
29/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery over Christmas. Rest assured we will speak to them about this.
The order said collection could be any time during the day. Is this 00:01 to 23:59? More specific times would be helpful.
29/12/13
the parcel was due for delivery on 27th December and has not arrived yet
29/12/13
no comment
29/12/13
no comment
29/12/13
i received my parcel and its in great shape, thank you
29/12/13
Fantastic news, Thank you very much :-)
Need direct customer service. Really bad when you need to resolve something in a hurry. Have to wait for email responses. They take 12 hrs
29/12/13
I was very happy with the delivery. Very quick. The only thing I would ask for is picking up time slots. I cannot nec. stay in the whole day
29/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
29/12/13
Fast, efficient service especially to deliver Xmas eve. Thank you
29/12/13
Brilliant news and thank you very much :-)
no comment
29/12/13
no comment
29/12/13
Parcel was not collected on the day scheduled therefore causing a delay which ended up being 1 wk late due to Christmas. Paid for 24 hour de
29/12/13
no comment
29/12/13
Another great performance. 100%
29/12/13
So it should have been 5 stars then!! ;-)
the collection on the last three orders have been late and my latest order has not been delivered within the next day criteria????????????
29/12/13
Deliver the parcel and I can give you feedback
29/12/13
Execellent service and very easy to use etc.
29/12/13
Great service with no negatives, fast, proficient and reasonably priced.
29/12/13
no comment
29/12/13
What an excellent service and great value. Only improvement would be if you could allocate time slots within a 2 hour period.
29/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Excellent service as usual
29/12/13
The delivery was very slowly, more than 8 days.
29/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery over Christmas. Rest assured we will speak to them about this.
amazing service ..picked up 23rd december delivered on the 24th december WHO ELSE DOES THIS XXXXX
29/12/13
Fantastic news, Thank you very much :-)
Superb service again!
29/12/13
no comment
29/12/13
1st Class delivered next day ( xmas eve ) dropped off at post office really easy good price
29/12/13
No comment left by this customer.
29/12/13
Once again failed to collect parcel.......
29/12/13
Our Response: Tracking shows you were closed when the driver arrived.
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