We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,910 reviews.
no comment
24/01/14
The on-line booking and instructions were easy to follow, the collection trouble-free and the charge reasonable. Excellent service.
24/01/14
swiftly collected and swiftly delivered ...I can't ask for more ☺
24/01/14
1st time driver didnt wait 60 seconds for me to get to the door but once picked up delivery was quick
24/01/14
Collection was prompt and driver was v helpful and polite. Delivery was within the timescale and the parcel arrived in perfect condition :)
24/01/14
tried to contact you by phone for re-schedule a collection, kept us on hold for 30mins and 20mins next time then cut us off!! very poor
24/01/14
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
Good service, would recommend
24/01/14
Thank you and it's great to see you will be recommending us.
no comment
24/01/14
Service was excellent, and at a very good price. Very quick and easy
24/01/14
Very pleased-item was collected on time and has arrived promptly at it's destination, thanks
24/01/14
no comment
24/01/14
No complaints at all. Everything went smoothly. Thank you
24/01/14
i had to wait for to long for a refund. i had to try to contact many times without response.i will not be using parcel monkey any more
24/01/14
great as usual.
24/01/14
Fantastic news, Thank you very much :-)
Excellent service and good prices as always
24/01/14
Quick& easy transaction once you log into your account.
24/01/14
no comment
24/01/14
no comment
24/01/14
no comment
24/01/14
The item failed to be collected 3 times resulting in arriving 4 days late and lossing me money.
24/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
very good, safe and fast service - only one way this might be improved; let people know approx what time of day you will collect/deliver.
24/01/14
very good service
24/01/14
Hi the collection was for 20th jam 2014 no one turned up phone in at 4.30 pm was told someone will collect between 5.30- 6pm but no one turn
24/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
good service
24/01/14
very fast and efficient
24/01/14
Was very affordable and great generally. EXCEPT the parceforce people didn't have my sticker, which had a wrong depot post-code and weight.
23/01/14
Lost parcel and don't answer phone or get back to you
23/01/14
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
no comment
23/01/14
no comment
23/01/14
no comment
23/01/14
It would be very helpful if the courier could identify an estimated collection time. Even morning, afternoon or evening would help.
23/01/14
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Collected and delivered on time good service
23/01/14
It was cheap, reliable and fast. I'll recommend you to anybody.
23/01/14
Fantastic news, Thank you very much and it's great to see you will be recommending us.
no comment
23/01/14
Parcel not collected until 6pm on Tuesday. Not delivered until Thursday. Not as promised.
23/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
You picked up and delivered it next day. The end. Well Done
23/01/14
no comment
23/01/14
I cannot fault the service, it was excellent. I love the drop off option as my sister works and wasn't able to wait in for a collection.
23/01/14
Brilliant news and thank you very much :-)
Will use again
23/01/14
service was fine but its a bit of a pain having a whole day off work to wait for the pick up
23/01/14
Why not get the item collected from your place of work??
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