We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,042 reviews.
My house is impossible to find&although the driver didnt find me the first time he managed to the 2nd time albeit after I had chased depot
12/05/14
Excellent all round
12/05/14
Excellent service all round,the wonderful service I have come to accept as the norm now,my very favourite carrier
12/05/14
Parcel still not delivered after 13 days! DX courier - won't use again.
12/05/14
No comment left by this customer.
12/05/14
no comment
12/05/14
Hello, Courier were supposed to deliver on friday, nothing turned up, no correspondence, phone call or updated information. Not great.
12/05/14
no comment
12/05/14
no comment
12/05/14
no comment
12/05/14
very quick and easy, collected and delivered on time, great service!
12/05/14
no comment
12/05/14
No faults. Fast delivery and very well priced. Thanks
12/05/14
no comment
12/05/14
no comment
12/05/14
As of yesterday the parcel had not arrived. Please check situation and advise asap
12/05/14
no comment
12/05/14
Very pleased , both deliveries went well and were delivered the next day as arranged.
12/05/14
All good except City Link didn't collect on time or deliver the next day as stated but took 2 days.
12/05/14
no comment
12/05/14
BOOKED COLLECTION ON 6TH, PICKED UP ON 9TH, NO CUSTOMER SERVICE AT ALL, VERY BAD SERVICE
12/05/14
Great service - will definitely use again - thank you !
11/05/14
I still have not got my item and have been told by Courier I have to rebook it!?!
11/05/14
no comment
11/05/14
all good!recommended A
11/05/14
no problems
11/05/14
no comment
11/05/14
good service again
11/05/14
Excellent Service. My saying is if it's not broke don't try to fix it. Well your service is not broke so STAY AS YOU ARE YOU ARE PERFECT
11/05/14
Hello Parcel Monkey, as is the first time I use your service, there not enough communication. i'd like a tel number. hope give a better note
11/05/14
Never no come to pick up the colection. No very good service
11/05/14
Courier have failed to collect the parcel. Contacted them numerous times, their service is appaling
11/05/14
Simple easy service, perfect A+++
11/05/14
The service was customer focused, prompt and professional.
11/05/14
you did quite well, my parcel arrived before the expected time.
11/05/14
no comment
11/05/14
Actually deliver item next day when Next Day option has been selected and paid for. Not within 3 days! Have a customer support number!
11/05/14
Easy to deal with, collected on time, delivered on time an in perfect condition. Will use again.
11/05/14
no comment
11/05/14
very good service both ends.. thank you
11/05/14
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