We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,854 reviews.
Collected when arranged and delivered the following day a arranged, great service :)
01/05/14
100%
01/05/14
no comment
01/05/14
Just spent 1hour booking 5 shipments, but I accidentally pressed the pay button twice so it emptied my cart!!! Now I have to start again!!!!
01/05/14
The package was not collected as scheduled. No way to find out anything. Offered cancel or rebook 48h later. Won't use again.
30/04/14
Fantastic reliable service, thank you
30/04/14
no comment
30/04/14
Parcel actually due on the Friday but was not delivered until monday
30/04/14
no comment
30/04/14
no comment
30/04/14
Never collected when stated then when tried to re book wouldn't allow me to do so had to pay again
30/04/14
Delivery was a day late resulting in a complaint from my customer.
30/04/14
my parcels which were meant to be picked up yesterday have still not been collected, please look into this for me. and let me know the outco
30/04/14
no comment
30/04/14
no comment
30/04/14
no comment
30/04/14
no comment
30/04/14
no comment
30/04/14
Excellent
30/04/14
I cannot fault your service A++++
30/04/14
No comment left by this customer.
30/04/14
No comment left by this customer.
30/04/14
No comment left by this customer.
30/04/14
still havent collected a parcel i booked last week!!!!!!!
30/04/14
Would be good to have collection and delivery time slots
30/04/14
Parcel was left with damaged packaging on recipients driveway without a signature anin full view of anyone passing by. Very unhappy!
30/04/14
No comment left by this customer.
30/04/14
perfect service
30/04/14
booked a 24 hour guaranteed delivery and parcel wasn't collected.no way of getting refund on website or of contacting parcel monkey to sort
30/04/14
Perfect
30/04/14
Delivered on time (as far a I know!) No complaints from the recipient ..so at this stage its 10/10 !! Many thanks for your great service IP
30/04/14
Very easy service thank you
30/04/14
I sent a dolls pram when pram left my home it was perfect,when it arrived at customers it had buckled wheels and ripped hood
30/04/14
No comment left by this customer.
30/04/14
courier did not turn up. no communication.wasted a whole days leave. all of next morning rowing on phone trying to get collection. rubbish !
30/04/14
Web-site easy to use , parcel collected on time in a friendly and efficient manner
30/04/14
Stunningly good
30/04/14
No comment left by this customer.
30/04/14
No comment left by this customer.
30/04/14
Courier failed to turn up twice for collection.Helpline couldn't help.I went via Facebook and collection happened.You have no phone number!
30/04/14
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