We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,850 reviews.
as per my email my parcel shouldve been here between 8am and 6pm. my parcel arrived at 7:30pm. not happy at all
06/05/14
no comment
06/05/14
My parcel went missing and only through me tracking and making numerous phone calls was it located and had to be collected.
06/05/14
Collected a chair in perfect condition from London and delivered it to me totally damaged now the chair is useless well not use again !!
06/05/14
Everything worked OK, although the parcel label for CityLink was a bit low-definition! The main thing is that the stuff got there on time.
06/05/14
Would have been very good but recipient did not receive text to expect delivery. Very quick service. Thanks.
06/05/14
No comment left by this customer.
06/05/14
Because I booked a next day collection with a next day delivery and it didn't happened. I had my collection 4 days later
06/05/14
Excellent service! Highly recommend!
06/05/14
prompt and followed my written instructions for collection
06/05/14
No comment left by this customer.
06/05/14
the parcel delivery was spot on, however trying to track the delivery was a total nightmare - rubbish!!!
06/05/14
There were problems with my parcels which I had to find out about myself - no one contacted me. Emails and phone calls not returned.
06/05/14
Try reduce prices on small packages as Royal Mail were cheaper for an item below .5kg and around 15cm sq. Happy with prices for larger items
06/05/14
No comment left by this customer.
06/05/14
Great service from PM & the couriers - DX - were really "on the ball"!
06/05/14
I have used Parcel Monkey twice now and super efficent and extremely competitive. I will use again for sure.
06/05/14
excellent service and value
06/05/14
No comment left by this customer.
06/05/14
No comment left by this customer.
06/05/14
very quick and easy to use
06/05/14
No comment left by this customer.
06/05/14
Collection date was not met, collection was made on the following date.
06/05/14
Your Web Pages must give sufficient time for the customer to find information, telephone numbers and the like
06/05/14
what a useless internet service after the driver had gone to the farmhouse next to the industrial unit give money back please !!!
06/05/14
Did exactly what you said you would, unlike another parcel service I tried, I'll definitely use you again. Thx
06/05/14
No comment left by this customer.
06/05/14
No comment left by this customer.
06/05/14
Brilliant,wil always use this site and for cost also
06/05/14
Nothing to improve was very pleased with service thanks
06/05/14
No comment left by this customer.
06/05/14
No comment left by this customer.
06/05/14
Courier didnt collect parcel on the day agreed and even on second attemt had to ask around for address.
06/05/14
I registered and paid for a next-day delivery. However, my items were delivered 6 days later. In this case, I was really disappointed.
06/05/14
Just a brilliant experience, only second time I've sent a parcel, it's so easy. Thank you
06/05/14
Excellent as always..Keep up the great service..
06/05/14
Parcel not collected again, had to chase up, no answer using the number provided, called depot directly but they could not find our booking
06/05/14
No issues at all, very happy with the service.
06/05/14
nice one 2 no early collections recently A 1 service
06/05/14
Perfect service, all on time.Great!
06/05/14
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