We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
no comment
09/05/14
imflexible and difficult to use online booking system . when I made a change it forgot my details. v annoying
09/05/14
more than happy to use again, cheers
09/05/14
the ideal service for business , excellent
09/05/14
Dreadful service courier didn't collect. No customer contact details available for parcelmonkey. Courier said order not submitted to them
09/05/14
Courier driver posted card saying he couldn't collect when we were in. Customer services useless as no phone no available.
09/05/14
missed the courier by 7mins, spent the next day trying to get throu arranged another pick up no one came went to another courier company!!!!
09/05/14
Good value, delivered within expected timeframe. No problems.
09/05/14
no comment
09/05/14
Excellent as always.... great service for great price.
09/05/14
all deliveries were delayed and the packages were damaged
09/05/14
no comment
09/05/14
No comment - all okay.
09/05/14
The parcel hasn't been delivered yet.
09/05/14
Poor service, waited in all day for a collection and no one showed up! Spent more in phone calls trying to solve the problem than delivery
09/05/14
HANDLE THE PARCEL WITH CARE AS EVEN THOUGH I BUBBLE WRAPPED EVERYTHING INDIVIDUALLY 10 OF THE ITEMS STILL MANAGED TO GET BROKEN
09/05/14
good
09/05/14
I had booked a parcel pick-up for Wednesday but was unfortunately unable to be in but it was very easy to re-book collection for today.
09/05/14
the parcel was damaged and some things were broken.
09/05/14
carrier turned up with no label for parcel and gave me no proof that he had been to collect item from me.
09/05/14
Amazing Service 2 day international delivery. Prompt!
09/05/14
Very good!
09/05/14
no comment
09/05/14
no comment
09/05/14
Delivery man didn't show up the first day, but re-schedule was easy with Parcel Monkey. And they picked and delivered (quickly) after that.
09/05/14
Always happy with service, would recommend.
09/05/14
Parcel was collected on 6 May. Due for delivery on 7 May. Still not delivered as of 9 May. Not good enough!!! Service is deteriorating!
09/05/14
good service thanks
09/05/14
no comment
09/05/14
Don't change a think
09/05/14
Please ask citylink to narrow down their collection window to make our lives easier!
09/05/14
first didnt pick parcel up driver knocked door didnt give time to anwser when i was in. Then took another 4 day to pick it up not very happy
09/05/14
no comment
09/05/14
Great service. Very pleased.
09/05/14
no comment
09/05/14
The box was damaged on arrival
09/05/14
Tracking was not availible or not updated.Delivery time longer than expected.
09/05/14
The only issue is that they collected it day later than they said.
09/05/14
you could collect orders on the day they were booked in for collection not the day after
09/05/14
Your computer system failed and didnt transmit the collection to parcelforce . It was a very urgent parcel
09/05/14
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