We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,851 reviews.
excellent
04/05/14
Waited in all day and driver came at 5pm, would help if some indication of arrival time could be given, even am or pm would help.
04/05/14
great service - thank you
04/05/14
Top service
04/05/14
no comment
04/05/14
Very difficult to improve as the service is fantastic.
04/05/14
no comment
04/05/14
no comment
04/05/14
Tracking system & update needs improvement for international parcels
04/05/14
overall good service. if you could be told an approximate delivery time between 1 and 2 hours would be better.
04/05/14
Excellent service thanks
04/05/14
Fantastic Servie, very fast collection and great price, will use again and recommend to others
04/05/14
Great service, fast and reliable.
04/05/14
I booked collection for two parcels- ex never arrived on day expected and the came when not expected . could not rebook with parcel monkey .
03/05/14
just as good as always thank you x
03/05/14
no comment
03/05/14
no comment
03/05/14
A phone number would be useful and delivering the next day as arranged (i paid for next day delivery and it did not arrive) Wont use you aga
03/05/14
as with the previous collection, on time, professional staff, great price and delivered as promised at the other end. very well done.
03/05/14
contacted you twice as parcel never got picked up , would like a refund please and will not use again as this service now is very unreliable
03/05/14
Would like regular emails on tracking otherwise excellent service
03/05/14
3rd time using parcelmoney all good :D
03/05/14
No problem at all. 100%
03/05/14
You provide a very good service thank you
03/05/14
The website has been greatly improved since I last used it. Very simple and straight forward even for overseas parcels.
03/05/14
Excellent service all round. Will be using you again in the future.
03/05/14
I found it very straight forward & all went well. Price was the best. Can't fault what you did.
03/05/14
Can't see how you can improve it - you always do what you say you do! 5 stars!
03/05/14
Was perfect, can think of anything....l :)
03/05/14
Keep up the good work
03/05/14
Took a lot longer than the 3 days quoted but got there safe and sound.
03/05/14
the only thing i could think of is if you got a call or an mail the day befor with an am or pm slot. but the rest was great and i saved mone
03/05/14
no comment
03/05/14
no comment
03/05/14
nothing adverse to comment
03/05/14
no comment
03/05/14
no comment
03/05/14
Very quick delivery to Germany .Excellent service again
03/05/14
Good service friendly staff. Fast delivery and always on time
03/05/14
no comment
03/05/14
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