We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
selected a 24 hour delivery service because they stated they delivered on Saturdays (ordered Thursday) Actual delivery was following Tuesd
09/05/14
Fantastic service thank you
09/05/14
no comment
08/05/14
no comment
08/05/14
no comment
08/05/14
08/05/14
a little bit slower than expected, but efficient
08/05/14
no comment
08/05/14
Excellent service, reasonably priced, will use again.
08/05/14
Parcel not picked up for 3 days (currently), no communication, no telephone number, no response to email, awful company, avoid at all costs
08/05/14
Good Service Generally, Tracking Info Helpful, Resonable Price for weight of Parcel, Collection day/ dates were highly inaccurate though
08/05/14
Just try to understand why you get bad comments with the lack of communications for other people that have had trouble with you.. Well done
08/05/14
no comment
08/05/14
no comment
08/05/14
Excellent service.....as always
08/05/14
The service was quick and efficient
08/05/14
No comment left by this customer.
08/05/14
No comment left by this customer.
08/05/14
Very prompt collection.
08/05/14
The item has still not been collected and no one answers the help line number I've phone
08/05/14
No comment left by this customer.
08/05/14
Parcelforce label says economy: their global economy to China is 6 weeks+, you said 6-10 days. Clarify on your site please.
08/05/14
No comment left by this customer.
08/05/14
Good service cheaper than Royal Mail no queuing easy to use
08/05/14
Paid for next day delivery items only collected 6 days ( and multiple re-books) later
08/05/14
No comment left by this customer.
08/05/14
good service but would like updating where parcel is in transit
08/05/14
No comment left by this customer.
08/05/14
Excellent service!
08/05/14
My pallet still hasn't arrived, the consignment number doesnt track, and i;e spent over 4 hours trying to sort it, with still no result!!!!
08/05/14
No comment left by this customer.
08/05/14
2 parcels on 2 day delivery were split up and sent to the wrong and different places, delivery took over a week, considerable hassle & costs
08/05/14
*****
08/05/14
Had one chap door run delivery but other than that good service. Poor call center wait times however.
08/05/14
Used you twice now excellent service
08/05/14
*****
08/05/14
****
08/05/14
*****
08/05/14
very good services. will definitely use again
08/05/14
All as described. Only issue was trying to pay via Paypal
08/05/14
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