We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,850 reviews.
Took 6 days for my 3 day delivery parcel to be picked up
07/05/14
good service ,very polite driver .
07/05/14
Great service
07/05/14
my parcel (PM2736748) has not been picked up and your website says that it's over 5 days and to call Support, but don't give a number.
07/05/14
courier didnt collect after arranging TWICE ! RUBBISH SERVICE DO NOT USE !!!!! now waiting to see if i get refund :/
07/05/14
No comment left by this customer.
07/05/14
Driver left valuable parcel outside of house! Could have been taken! I'm very unhappy with the service
07/05/14
next time I order you again
07/05/14
The delivery went according to plan
07/05/14
Parcel force failed to collect. It will now be another week until I will be able to arrange collection. ****
07/05/14
No comment left by this customer.
07/05/14
No comment left by this customer.
07/05/14
everything was good
07/05/14
no comment
07/05/14
no comment
07/05/14
For some reason cannot see signature on delivery
06/05/14
i have written emails and still not received any feedback. my parcel was not collected as the plastic bag that was brought was too small
06/05/14
I'd like to know where I find a 'bag' to gain the cheaper rates. Is it any plastic bag? Do I buy it from you or my stationary supplier?
06/05/14
Urgent parcel still hasn't arrived. No explanation, only this survey asking for my feedback. An unpro and unsafe feeling.
06/05/14
no comment
06/05/14
no comment
06/05/14
The package wasn't collected on the day arranged, and in spite of emailing your company I had to contact Courier to re-arrange collection
06/05/14
no comment
06/05/14
SUPERB SERVICE BUT VERY POOR WHEN MAKING A CLAIM BE-AWARE
06/05/14
no comment
06/05/14
Usual perfect collection and delivery. Can't believe parcelmonkey contact is via mail in this day and age - Help!!!
06/05/14
no comment
06/05/14
Better methods of contact. I know phones would go berserk but it may lead to better organisation
06/05/14
excellent efficient service
06/05/14
Prompt collection, friendly driver and excellent service 5* 😃
06/05/14
one day late but fair service
06/05/14
Parcel was lost and never made it. The buyer has lost £300 as we could only insure the package for £1000 when it was worth £1300.
06/05/14
no comment
06/05/14
Incredibly unreliable! Will not be using again!
06/05/14
no comment
06/05/14
more expensive than I expected!
06/05/14
great thanks
06/05/14
Good price and service
06/05/14
in the destination it was asked for extra charge as a tax. is that legal and normal. thanks any way.
06/05/14
Very efficient
06/05/14
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