We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,851 reviews.
All ok at UK end but delivery in France slower than expected - may have been sue to a French public holiday
05/05/14
Collection confirmed for Wed 30th Apr-despite attempted phone calls and rebooking the package is still here!!!Considerable embarrassment !!
05/05/14
Service is very good and price is good delivery as said
05/05/14
no comment
05/05/14
Great service by you but not by city link according to their tracking info it sat in thee depot an got delivered day after
05/05/14
Parcel still not delivered !, was not picked up. A waste of time.
05/05/14
I have sent parcels with Parcel Monkey many times and each time have been very satisfied with the service.
05/05/14
no comment
05/05/14
Delivery was good it took longer than the stated time
05/05/14
no comment
05/05/14
Website easy to use. Collection no issues.
05/05/14
Arranged for pick up Wednesday, came Thursday, had to make other arrangements and had no communication. Request refund.
05/05/14
very fast and efficient service at a good price
05/05/14
no comment
05/05/14
No comment left by this customer.
05/05/14
3 days it took to get my order delivered, awful service, I want a refund, I missed 2 days work chasing a parcel, worse servis ever,
05/05/14
A contact would be good when the labels dont come through and pick up when you say not the next day.
05/05/14
Delivery took longer than expected, no card left when claimed...
05/05/14
No comment left by this customer.
05/05/14
not another courier yet paid still waiting emailed no reply back
05/05/14
Very good thank you
05/05/14
It took 4 days not two and I have taken the bank holidays away, otherwise it would be six days, not impressed
05/05/14
Came on time no problems
05/05/14
No comment left by this customer.
05/05/14
The parcel still with u, v angry :(((
05/05/14
great service as always. Our prefered shipper for smaller items!
05/05/14
Brilliant service , unbelievable ,35kg 10,000 miles ,delivered as stated , but tracking was still saying ; stopped for detailed inspection .
05/05/14
nothing to say you done what i paid you to do thanks
05/05/14
my parcel has NOT been collected on 2 occasions. it's still sat in my hall. will be using myhermes f4om now on
05/05/14
Collection at Lunchtime, Delivery in Scotland Next day. Good service
05/05/14
parcel force couriers very reliable
05/05/14
My son in South Africa ended up having to collect this parcel from the local post office and paying R100 before he could get it.
05/05/14
Fantastic service. No problems. Will use again when needed.
05/05/14
better than parcel2go which always tells you that the destination postcode is invalid, but you are still too slow to deal with
05/05/14
LAST ORDER WAS GOOD I LOST £6 ON A PARCEL NOT COLLECTED WHICH YOUREFUSE TO REFUND WILL ONLY SEND THE ODD PARCEL TILL IT IS SORTED
05/05/14
website mentions strong packaging,but after payment mentions MUST be in a cardboard box,this is slightly misleading,& worrying if wrapped
05/05/14
City Link, again. So far, never failed!
05/05/14
All good: nice easy to understand web site, pick up as promised, quick and accurate delivery and parcels arrived in good condition.
05/05/14
Very good service will definately be back. Thanks
05/05/14
CLUNKY WEBSITE DIFFICULT TO USE.
05/05/14
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