We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,852 reviews.
One day late in collecting parcel; no contact from ParcelMonkey and Courier very difficult to get through to.
05/05/14
I ordered an express 24 parcel to be delivered on a monday and i never received it till the friday afternoon
05/05/14
No comment left by this customer.
05/05/14
Parcel picked up a day late by Courier, apparently due to parcel monkey system. Thus item arrived late.
05/05/14
The parcel still has not been collected - even though I re-order. I used to love your service but recently it is terrible sort it out
05/05/14
Good and fast service
05/05/14
No comment left by this customer.
05/05/14
Brilliant service thank you
05/05/14
No comment left by this customer.
05/05/14
parcel wasnt collected in time. but price is great.
05/05/14
No comment left by this customer.
05/05/14
Excellent easy to use service. Thank you
05/05/14
No comment left by this customer.
05/05/14
Didn't collect on the day (despite the citilink van passing twice!) and then took two days to deliver once collected.
05/05/14
Item delivered a day late seriously da
05/05/14
No comment left by this customer.
05/05/14
Having booked for monday my wife waited in all day. no collection. rang carrier. they said it wasnt booked till Tuesday. Wasted day.
05/05/14
Fast delivery, no damage to box, thanks!
05/05/14
No comment left by this customer.
05/05/14
When customer is not the sender it is hassle arranging to send the post label. Can't you send it direct to them by email?
05/05/14
very good thank you!
05/05/14
More information on pm about the limitations and prohibited items of individual carriers would be useful
05/05/14
good quality service for a good price.
05/05/14
Paid for 24hr courier! Never collected on time so was picked up 2days late!! I don't call that 24hr really
04/05/14
no comment
04/05/14
Delivery booked at weekend, Monday collection promised, courier did not show until Tuesday. Not happy about that.
04/05/14
Fantastic website, service and price will use again
04/05/14
no comment
04/05/14
Supposed to be collected Monday and was eventually collected Wednesday
04/05/14
no comment
04/05/14
one wheel on trolley got damaged by transport
04/05/14
Parcel was not picked up on the agreed date but the day after. No customer service line for Parcel monkey
04/05/14
no comment
04/05/14
no comment
04/05/14
no comment
04/05/14
Try informing Courier our parcel needs collecting in future!
04/05/14
no comment
04/05/14
you took the money, took the parcel but failed to deliver it . I now have to pay more money to get it back? a very poor service
04/05/14
Could you please ask the couriers to speak to sender before picking up parcels & making off without signing collection receipt.
04/05/14
Excellent service - but please make labels easier to print. Onto one of the large format Avery sticky labels?
04/05/14
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