We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,475 reviews.
It should have been collected Friday waited in all day after about six telephone call informed they were not collecting till monday,
04/07/14
First time I'd used you. Driver said failed delivery as premesis shut... But it's a 24/7 operation!!! Not good having lazy drivers!!!
04/07/14
Excellent service at a great price! Thank you
04/07/14
Excellent service. Used to pick up EBay item and deliver to my address. Next day delivery spot on. Will use you again. Thanks
04/07/14
good and efficient service
04/07/14
next day delivery, a1 service.
04/07/14
all ok thanks
04/07/14
sorry wasn't picked up on first day as requested only to find it wasn't collected due to driver's day off. waited in all day for nothing.
04/07/14
When accepting my order and payment I was told that an email with an address label would be sent. It never did arrive.
04/07/14
awesome
04/07/14
Give more details of times and days that you don't deliver. i.e weekends
04/07/14
Courier delivered 2 parcel to the same address dispit haviny totaly different address on .
04/07/14
Parcel booked and not collected. Re booked following day
04/07/14
Booked Friday for collection Mon delivery Tuesday, collected Tues hopeless customer service. Took 3 attempts to speak to someone who helped
04/07/14
no comment
04/07/14
I am not great with computers so it would be good if I could track from 1 page
04/07/14
Good value service. I had difficulty understanding the tracking comments eg arrived sort facility - in the UK or Australia?
04/07/14
Better online tracking capability and more staff or more phone lines...spent ages on hold waiting to get through to Customer Services!
04/07/14
I paid for next day delivery and collection was 30/6. parcel not collected I ran PM twice and the parcel was finally collected late Thurs.!
04/07/14
at first I was skeptical as I have never heard of parcel monkey but great service will be using again in future
04/07/14
Excellent as always!
04/07/14
picked up and delivered, job done ;)
04/07/14
no comment
04/07/14
Great, timely service thank you
04/07/14
spot on, monkey!
04/07/14
We were due to have collection on Thursday for overnight delivery and eventually after chasing, someone arrived the following Tues to collec
04/07/14
Great service but would be better if a receipt was available from the person who collected the parcel
04/07/14
no comment
04/07/14
Parcel still hasn't been collected. The person it's being collected from rang me yesterday to ask wha't going on? I'd also like to know!
04/07/14
excellent price and service thanks
04/07/14
Service performed marvellously - left parcel in porch & driver signed card & pushed through door!
04/07/14
Terrible, it is customary to let the courier know you have arranged for them to collect a parcel, so your customer does not have to do it!!!
04/07/14
Would liked to have been able to choose a time slot eg morning or afternoon for collection
04/07/14
I sent documents to kenya. Begining of worst nightmare as they are original copies and certificates. No incurring £100/day costs as I chase
04/07/14
the collection was due for thursday June 26th but wasn't collected until tuesday 31st june contact was very difficult.
04/07/14
no comment
04/07/14
no comment
04/07/14
Fast & reliable.
04/07/14
Brilliant job from start to completion. Highly recommended especially in price. Well done.
04/07/14
no comment
04/07/14
