We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,824 reviews.
Courier didn't collect on date and their customer service department have yet to reply to my complaint.
23/06/14
Uplifted and delivered with no fuss. Only downside was unable to tell me what time parcel would be uplifted
23/06/14
No comment left by this customer.
23/06/14
DONT ALWAYS COLLECT ON THE RIGHT DAY BUT OTHERWISE VERY GOOD
23/06/14
very efficient and quick delivery
23/06/14
No comment left by this customer.
23/06/14
No comment left by this customer.
23/06/14
parcel not collected yet?
23/06/14
Fast, easy to use. plenty of options to guarantee correct service.
23/06/14
better idea of pickup time
23/06/14
No direct contact to Parcel Monkey to sort out problems, Great when the system works, otherwise rubbish.
23/06/14
best thing is the labels come with driver,thanks for excellent service regards geebob
23/06/14
Collected and delivered on time.
23/06/14
No comment left by this customer.
23/06/14
work well as it is.
23/06/14
brilliant service will be using again
23/06/14
Only one word...FANTASTIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
23/06/14
Good service - good price
23/06/14
No comment left by this customer.
23/06/14
Parcel arrived in one piece and on time. All good.
23/06/14
Very efficient, would use you again.
23/06/14
No comment left by this customer.
23/06/14
parcel was collected a day late and delivered 3 hours later than promised
23/06/14
No comment left by this customer.
23/06/14
No comment left by this customer.
23/06/14
Seems you don't take any notice of these . Last one I sent told you about a problem !! Nothing happened !! What's new ?!
23/06/14
My parcel wasn't collected when it was supposed to, I waited until 6pm and I was not given any notification. I want a refund!
23/06/14
great!
23/06/14
good stuff always goes well when city link are not involved thanks
23/06/14
I hate to say it but phone support sometimes would be excellent.
23/06/14
turned up near time i asked for but major traffic, but fantastic service and would recommend and use again
23/06/14
Excellent service, would definitely use Parcel Monkey in the future.
23/06/14
the price was a bit steep, but the service. was fast and reliable. thanks, I will return
23/06/14
The driver was very nice he was running a bit lateand he phoned to let me know.The parcel was very quick to arrive.All i can say thank you.
23/06/14
items have arrived in time and working
23/06/14
Collection on 17th didn't happen, or 18th! Rebooked for 19th - didn't happen. Endless calls to Courier who collected on 20th!! DREADFUL
23/06/14
Citylink are the best
23/06/14
No comment left by this customer.
23/06/14
Excellent! Thank you.
23/06/14
I had a problem with the collection courier; didn't know where to turn; you must have a phone number for customers to report problems
23/06/14
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