We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,212 reviews.
The website is easy to use.
09/12/14
No comment left by this customer.
09/12/14
brilliant service, all ways . Thanks
09/12/14
Great service and great price with safe delivery at destination-thanks!
09/12/14
No comment left by this customer.
09/12/14
Disaster. useless service. Awful customer service. Lost packages. Nightmare. avoid avoid avoid.
09/12/14
No comment left by this customer.
09/12/14
Quote increased on final stage of booking (£20.00) due to postcode, not happy filled in form & didnt know this until clicked confirm bookin
09/12/14
Disgusted with the service Courier collected 1 day late and delivered 1 day late I paid for 24 hour delivery and was 4 days
09/12/14
Excellent. Would recommend and use again.
09/12/14
No comment left by this customer.
09/12/14
I would have really appreciated knowing the time that the parcel was being collected from me as it meant that I had to stay in all day!
09/12/14
Great service and price. I think I will drop at depot next time if available as waiting in for collection is a little inconvenient
09/12/14
All good
09/12/14
Once good door to door service for larger packages
09/12/14
Told me that you would collect and I waited in the whole day and you never showed up
09/12/14
great service
09/12/14
No comment left by this customer.
09/12/14
No comment left by this customer.
09/12/14
No comment left by this customer.
09/12/14
Driver picked up at good time so I didn't have to wait all day and no label required as driver printed. Excellent
09/12/14
No comment left by this customer.
09/12/14
No comment left by this customer.
09/12/14
would like to know exact collection time
09/12/14
Really fast delivery service , would help if collection agent could read all the notes but only first few characters showed on terminal.
09/12/14
Good service, thanks
08/12/14
Would be useful to know ET for collection and receive SMS or email when delivered, otherwise great service
08/12/14
Great and so convenient - collection from home is fantastic especially as located in aberdeenshire
08/12/14
Very happy with price, took a day longer than stated, but would use Parcelmonkey again.
08/12/14
No comment left by this customer.
08/12/14
Delivered a day late. Other than that ok.
08/12/14
Had the best price I could find online and deleted very and tracking all very smooth
08/12/14
No comment left by this customer.
08/12/14
Generally good service, but collection times slots would be useful.
08/12/14
Courier went to wrong address on first collection day and took all day on 2nd day to collect again. their customer service was poor.
08/12/14
No comment left by this customer.
08/12/14
Would have been nice to know a more specific collection time but otherwise great thank you.
08/12/14
First time we have used. Clear instructions and excellent service. Will definitely use again.
08/12/14
I send the new sink and buyer received it in parts totally damaged !!
08/12/14
i researched your company and sent the goods in good faith they would be delivered. they are now stuck in customs cost £145 to release!!!!!
08/12/14
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