We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,753 reviews.
City Link didnt turn up until almost 7pm
03/12/14
Perfect, promptly collected and delivered. Such a relief after another company messed up twice!
03/12/14
excellent, quick and very competitive service. I would most cert use your service again and recommend to others
03/12/14
Service was perfectly good, fast and efficient.
03/12/14
Generally good
03/12/14
Would have been excellent apart from the pick up driver moaning about having a busy schedule and did not want to wait at our security desk u
03/12/14
Great and easy to use
03/12/14
No comment left by this customer.
03/12/14
delivered on time as promised, no hiccups. thanks!
03/12/14
No comment left by this customer.
03/12/14
it was a fast service, simple to use and easy to track the parcel.
03/12/14
Very helpfull service, just what i need each time thank you!
03/12/14
my first use with you - excellent, well done
03/12/14
No comment left by this customer.
03/12/14
Very reliable at a reasonable price.
03/12/14
No comment left by this customer.
03/12/14
Always excellent. Better prices and service than Royal Mail.
03/12/14
Nothing to improve, perfect service!
03/12/14
I only deal with the drivers an
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
The collection was one day late, and my customer was greatly annoyed with the day late delivery. otherwise OK
03/12/14
I used Parcel Monkey to send Christmas presents to South Africa and it was a very smooth transaction in all respects. Highly recommended!
03/12/14
140 characters does not begin to be sufficient to describe how bad my customer expreince has been on this occassion. Call me to learn more.
03/12/14
Our Response: Dear Customer, thanks for your query, your order is now under investigation. I have opened a thread so i can update you upon our investigation.
All good, thanks
03/12/14
I sent a parcel to my son in Slough last Wednesday and he still hasn't received it. order ref. is 2495107 and the pm is PM3
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
Very happy with the service
03/12/14
No comment left by this customer.
03/12/14
Two labels conflicting information Re . print or not to print.
03/12/14
Took well over a week for Courier to actually come collect the parcel after i missed the initial collection. Very poor service on CL!
03/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
Fine, but took 2 days longer than my other parcel also delivered to France.
03/12/14
good service
03/12/14
perfect
03/12/14
Would love to have faster labels - parcel2go are able to generate them at the same time as an order. Service great, well done and thanks
03/12/14
important info was not passed to the courier so collection was difficult
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
Perfect service as always
03/12/14
The parcel was not collected on the day for which it was scheduled. No correspondence to explain why.
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
great!
03/12/14
Very simple process. Guided through each step. Excellent price and service. Will definitely use again.
03/12/14
I've received a request for feedback before my parcel has been delivered to recipient.
03/12/14
Our Response: Dear Customer A claims agent we are looking into your order. An agent will be in touch shortly.
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