We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,224 reviews.
No comment left by this customer.
06/12/14
I'm very unhappy with DX courier and Courier. first failing to collect and now not delivering on time.
06/12/14
No comment left by this customer.
06/12/14
very pleased with this service, everything was as described and delivery took only 3 days
06/12/14
Driver never turned up. I have lost money. I have emailed a complaint to you but no response. Will be emailing CEO.
06/12/14
a 3 hour timeslot on collections would improve an already excellent service
06/12/14
This was my first use of a courier. The driver did not seem to appreciate this plus we are disabled and slow to respond to the door.
06/12/14
No comment left by this customer.
06/12/14
No comment left by this customer.
06/12/14
No comment left by this customer.
06/12/14
this is the first time we have used parcel monkey and we have nothing but praise for you... collected when you said and was delivery on tme
06/12/14
as always no fus parcel handling from start to finish at a great price
06/12/14
My parcels seem to get delivered Ok with CityLink guaranteed next day delivery, so everything is fine, nothing to change.
06/12/14
No comment left by this customer.
06/12/14
Easy to use site, just a bit slow.
06/12/14
You still havent picked my parcel up! I need a refund and I will never refer you again second time!
06/12/14
No comment left by this customer.
06/12/14
Failed to pick up as agreed
06/12/14
N/A
06/12/14
Ordered a parcel next day delivery, collected 01/12 at recipients depot 02/12 still there 06/12 all cries for help totally ignored by you
06/12/14
A very good service worth reccomending. Easy printable labels, easy website instructions, helpful pick up and drop off successful.
06/12/14
fast pick up and delivery! loved being able to track the parcel fantastic service all round will be using you for anything we have to send
06/12/14
No comment left by this customer.
06/12/14
First class service. No problems with pick up or delivery. Half price of cost of Post Office. Will use again
06/12/14
maybe customer service training for front line delivery staff.
06/12/14
No problems only suggestion is the iPad was a little difficult :-))))))
06/12/14
Brilliant Service, Brilliant Price. Will be using your service every time from now on. Thanks.
06/12/14
Hi there , i have been really satisfied with you company.. The delivery has take less than 5 days and i do appreciate it. thanks and regard
06/12/14
Used you three times now,used different carriers and the process has been faultless
06/12/14
great service, many thanks
06/12/14
No comment left by this customer.
06/12/14
No comment left by this customer.
06/12/14
No comment left by this customer.
06/12/14
I was very pleased with the service,The parcel was collected and delivered as stated. the driver that collected it was polite. good price
06/12/14
Perfect
06/12/14
picked up parcel on time, so fingers crossed it will get there but it is in the hands at the company the other country
06/12/14
Great price, collected and delivered on time. Very happy.
06/12/14
Great service again, well done to all
06/12/14
I was absolutely delighted, the procedure was clear and the parcel delivered within the time promised and intact
06/12/14
Prompt collection, very good service.
06/12/14
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