We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,754 reviews.
I've received a request for feedback before my parcel has been delivered to recipient.
03/12/14
Our Response: Dear Customer A claims agent we are looking into your order. An agent will be in touch shortly.
I sent parcel to New Zealand for my daughter. Very pleased with the service. Parcel arrived on time and intact. Thank you.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
Price was a bit more than I was expecting &, after saving & attaching the label to an email, the bar codes were not visible to the recipient
03/12/14
Very good and right on time
03/12/14
This was the third time we have used Parcel Monkey to send parcels large and small to family in Australia. Each time they arrived promptly.
03/12/14
All good. Only improvement would be the driver wasn't going to sign my reciept, until I asked. This should be standard practice.
03/12/14
You never turned up to collect the parcel and had to make alternative arrangements
03/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
Get service would recommend to everyone
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
Courier lost the package which calls into doubt whether we shall continue using your service now in the future. Solution ASAP!
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly to help upon processing your claim
Courier collected at 10pm TOO LATE can you cancel my rebooking for 4th as you now have parcel
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
No comment left by this customer.
03/12/14
great service!!!!
03/12/14
No comment left by this customer.
03/12/14
great service better than you know who!!!
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
prompt, inexpensive and efficient, could'nt be better!
03/12/14
the parcel was not collected and no-one tried to contact me. I rebooked and it was finaly collected 5 days late
03/12/14
Parcel collected 27th, only received in to the network on 2nd December - Not good enough
03/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
Boxes arrived damaged. Looked like someone had played football with them despite fragile stickers.
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly to help upon processing your claim
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
Perfect service
03/12/14
DX delivered the parcel late. this is second time. next time we will avoide DX
03/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
I found it to be a very good service.
03/12/14
We are very happy with the service and website is easy to use.
03/12/14
Failed to collect, stuck in house for third day waiting for collection
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
brill service - well pleased -defiantly use again
03/12/14
I do not know how you could improve, your service was .
03/12/14
Collected as promised.
03/12/14
No comment left by this customer.
03/12/14
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
