We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,754 reviews.
Only ever been one problem. This week a driver was sent to collect a parcel which had already been collected.
02/12/14
The collection did not happen and I received no notification or response to my messages.
02/12/14
Very good service only your price needs to be more competitive comperd to parcel2go over all good :)
02/12/14
AAA
02/12/14
No comment left by this customer.
02/12/14
Good service and your website was quick and easy to track my parcel. The driver was friendly and professional.
01/12/14
No comment left by this customer.
01/12/14
Even with a missed service you still got my parcel there top work!!! Best friends everer
01/12/14
No comment left by this customer.
01/12/14
No comment left by this customer.
01/12/14
Efficient quality service
01/12/14
Driver arrived as scheduled and notification of delivery was good
01/12/14
Does what it says on the tin - brill!!
01/12/14
No comment left by this customer.
01/12/14
Parcel hasn't arrived and cannot be tracked through your website with your own shipping refs.
01/12/14
No comment left by this customer.
01/12/14
Good service still awaiting delivety
01/12/14
No comment left by this customer.
01/12/14
No improvement No changes necessary
01/12/14
Very good. Pricing could be bettwr though as a bit high.
01/12/14
No comment left by this customer.
01/12/14
Excellent service, my grandchildren are very happy everything got there so speedy, happy boys .
01/12/14
No comment left by this customer.
01/12/14
easy to use and 67% cheaper than post office
01/12/14
excellent
01/12/14
No comment left by this customer.
01/12/14
No comment left by this customer.
01/12/14
Excellent throughout. Seamless transaction and very fast service. Thank you
01/12/14
Good service but for some reason 3 parcels to the same address worked more expensive than if i booked each item individually.
01/12/14
No comment left by this customer.
01/12/14
Good service works just fine thanks
01/12/14
First time i have used this service and found it a user friendly service
01/12/14
Driver arrived before noon and was extremely helpful. Booking was easy and tracking is the parcels is simple
01/12/14
The parcel was booked for collection on tues, it was finally collected on thursday, there was no contact whatsoever to explain this, shoddy.
01/12/14
Apparently the box arrived quite bashed up, that's not good enough.
01/12/14
Sadly 50 percent of the time Citilink don't collect on requested day - maybe not such a good courier to include in your comparison service
01/12/14
Picked up well within the time frame and delivered next day. Fantastic price and great service. Highly recommended!
01/12/14
Specified collection no later than 4pm turned up at 5.15 it was only by chance that night someone was there.
01/12/14
No comment left by this customer.
01/12/14
Booked via Parcelforce for next day collection, collected and delivered efficiently, no dramas, and the price is right.
01/12/14
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