We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,753 reviews.
No issues, no hassle, did exactly what was required thanks.
04/12/14
Nice website. Easy to book. Amazing. Recommend so highly
04/12/14
A simple cost effective process, no hassle, will use again.
04/12/14
No comment left by this customer.
04/12/14
Fast, smooth service. Nice job guys!
04/12/14
Did not collected on time and no communications
04/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur. However a customer service agent will be in touch shortly
5star service
04/12/14
picked up and delivered on time; tracking worked; price competitive
04/12/14
service is good but just collacation
04/12/14
No comment left by this customer.
04/12/14
Brilliant would use you again!
03/12/14
Only issue is that it would have been nice for a message 30 min/ 1 hour prior to pick up, so I don't have to wait around for a whole day.
03/12/14
Very good
03/12/14
i have used you several times and am very happy to continue to do so
03/12/14
No comment left by this customer.
03/12/14
Booked with Parcel Force Wednesday, dropped at the Post Office Thursday, arrived in New York Monday. Easy peasy! Thank you Parcel Monkey!
03/12/14
To give my answer I had to find the Parcelforce tracking number and log onto thier website. For better service you should provide the link..
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
The service is faultless but the website needs seriously looking at as it's very jumpy and awkward to navigate, it used to be better.
03/12/14
Placing order was easy quick delivery was quick
03/12/14
1st time I have used Parcel Monkey but found it great to use. Parcel delivered with no issues.
03/12/14
Thanks . All good
03/12/14
The tv has arrived to Germany with broken stand. Not happy with this fact
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly to help upon processing your claim
The service was excellent, quick and efficient. Doubt there is any room for improvement
03/12/14
It would be great if you could get some idea of a collection time but overall it is a fab service
03/12/14
friendly, efficient and timeous. Well done!
03/12/14
Brilliant, the parcel got to Nigeria, all in one piece and quite quickly. Delighted and good value for money too. Thank you
03/12/14
No comment left by this customer.
03/12/14
.
03/12/14
fast friendly reasonable priced service
03/12/14
Parcel wS not collected by Courier on original day. When I called the they promised to call back but didn't.
03/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
Good Service!
03/12/14
exellent
03/12/14
excellent value, speedy service -very easy to use
03/12/14
Great service - only feedback is that it would be great to know when parcel will be collected
03/12/14
Quick and very easy , great service!
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
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