We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,742 reviews.
very good
04/01/15
Cheap service and a very quick delivery.
04/01/15
All good, but with DX i didn't get a txt with a collection time, had to wait in all day as coll was 8am - 6pm, courier arrived at 5.25pm
04/01/15
ok
04/01/15
Very good service as always
04/01/15
No comment left by this customer.
04/01/15
Early pick up & delivered very fast! Great service! Would definitely use again!
04/01/15
Parcel did not get collected and could not contact parcel monkey by phone. DX informed me when contacted that the date was different.
04/01/15
The actual 'Parcel Monkey' element of the service (website, quote system etc) is great, however the couriers are often very poor indeed
04/01/15
great service fantastic tracking many thanks steve
04/01/15
No comment left by this customer.
04/01/15
My parcel has not arrived!!! Please can someone contact me on 07865996183 Michael.
04/01/15
Collection and Delivery fine, but chose a service with no need to print label and then had to print label.
04/01/15
Good service
04/01/15
Don't accept bookings you can't arrange collect for. Have a method of communication that works.
04/01/15
No comment left by this customer.
04/01/15
We are very pleased . very good services. Thank
04/01/15
Very good, will use again.
04/01/15
Service good but the courier only knocked once and left, I had to run down to the gate to catch him up !!!
04/01/15
Fantastic service by both Parcel Monkey and City Link- it's a shame to lose a good courier company but still plenty of courier choice
04/01/15
Excellent service once again, thank you Parcel Monkey.
04/01/15
I had to rebook this order due to an error and they have still not refunded the original payment made in November £63.84 thieves!! avoid!!
04/01/15
very angry, sent parcel to buyer from ebay now Courier bust. no advice offered from Courier or yourself.DISGUSTING SERVICE INDEED
04/01/15
after 4 days we got a phone call from Courier saying the package still wasnt shipped!!!
04/01/15
Parcel collected early as scheduled & delivered the following day , extremely satisfied, would definitely use again
03/01/15
No comment left by this customer.
03/01/15
No comment left by this customer.
03/01/15
No comment left by this customer.
03/01/15
absolutely outstanding! cheapest by far, and the driver was so polite courteous and understanding, and absolute pleasure Thankyou!
03/01/15
Great service as always
03/01/15
Not collected despite being rebooked twice
03/01/15
My parcel took at little longer to be delivered than I thought, but it was Christmas, so I expect that would have caused the delay.
03/01/15
i never got a confirmation that two of the items had been delivered
03/01/15
No comment left by this customer.
03/01/15
It's all good!
03/01/15
Cheapest and most efficient delivery service so far!
03/01/15
No comment left by this customer.
03/01/15
We are still eagarly awaiting receipt of the parcel even though we were informed that it reached South Africa from England on the 31st ?
03/01/15
Excellent
03/01/15
You are a ****ing rip off quick enough to take my money but did not pick up parcel will be claiming money back
03/01/15
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