We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,743 reviews.
No comment left by this customer.
28/12/14
You have done very very well. will obviously use again soon. cheers
28/12/14
we were most impresed very good and will use you again thank you
28/12/14
No comment left by this customer.
28/12/14
updates would be good. publishinh a phone number and answering would be bettet.
28/12/14
Is it possible to give your customers an uplift time scale within a few hours?
28/12/14
Parcel delivered next day as promised. Would be good idea to have some indication of estimated pick up time but otherwise great.
28/12/14
No comment left by this customer.
28/12/14
Great service as usual. Will use your services again.
28/12/14
Great service again guys ....Thank you
28/12/14
I thought the parcel was going to be delivered next day it wasn't so recipient had to pay again for re delivery
28/12/14
No comment left by this customer.
28/12/14
I am Completely satisfied and delightful with the service. Thank you
28/12/14
Inform approx. time when you are to pick up - I stayed in all day when pick was not till 5.30pm
28/12/14
great
28/12/14
Very helpful staff at depot, it's a shame Citylink are no more.....
28/12/14
Nice and easy to use. Everything went as expected.
28/12/14
Nothing everything was spot on 10/10
28/12/14
pathetic ! I waited in from 8am to 7pm and no one collected the parcel.I send out 1000 parcels a year and have only changed to you for price
28/12/14
They have been promised me to deliver my item in 5 workings day but now after 18 days still didn't arrive, carp service. This happened twice
28/12/14
No comment left by this customer.
28/12/14
No comment left by this customer.
28/12/14
If anything I would not let people go through the whole booking system to then get to
28/12/14
first delivery was a day late, second delivery delivered to wrong address they will not hand over box police involved will be in touch soon
28/12/14
Had problem with creating label customers zip code kept transfering itself to my post code box ? was it me?
28/12/14
Prompt and you kept me well informed.
28/12/14
The tracking information was not very informative
28/12/14
Sent 22nd December, never expected it to arrive before Christmas but it did excellent service.
28/12/14
No comment left by this customer.
28/12/14
Work on ways of informing customers when a parcel will be collected - I had to wait it until 5pm for my parcel to be picked up!!
28/12/14
Good service thank you
28/12/14
No comment left by this customer.
28/12/14
No further comments, was a very easy and effective transaction.
28/12/14
No comment left by this customer.
28/12/14
Customer service is absolutely disgusting and pathetic. It is such a shame that this company have received the People Choice Award.
28/12/14
No comment left by this customer.
27/12/14
No comment left by this customer.
27/12/14
You've not even collected it yet!!!!
27/12/14
No comment left by this customer.
27/12/14
No comment left by this customer.
27/12/14
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