We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,990 reviews.
Sent 5th january still not arrived, tracking says in transit. Wouldn't use this company again
25/01/15
Our Response: I am very sorry to hear about this experience, somebody will look into your ticket now
excellent service! always reliable......
25/01/15
No comment left by this customer.
25/01/15
very pleased with the service and was delivered to bermuda in less than a week, great price too. thank you
25/01/15
Very happy with the process from start to finish, especially being overseas - thank you
25/01/15
fantastic value for money super quick delivery, guy at the counter in preston is lovely
25/01/15
very good service, will recommend to friends.
25/01/15
This was the first time we had used your service but we could find no fault on this occasion thank you
25/01/15
good service
25/01/15
No comment left by this customer.
25/01/15
timed collection slot? eg morning / afternoon / evening
25/01/15
I sent a parcel using Parcelforce 24 and it was collected on Monday and delivered Wednesday, not next day. Not your fault, but disappointing
25/01/15
The labels were a bit late coming through but I did have time to attach them before collection
25/01/15
Your collection service is good - is it poossible to give an am or pm estimate time of collection
25/01/15
Easy, quick, very happy eith the service
25/01/15
Excellent service. Tracking information could be a little better.
25/01/15
Service was easy to use, entered my requirements courier service popped up with a price and very competitive. Fantastic will use again and
25/01/15
No comment left by this customer.
25/01/15
When things go right you're great. As soon as I have a problem you're s###. Why can I not speak to someone with authority.
25/01/15
Our Response: Somebody will respond to your support thread now
Will never use parcel force again, can't follow simple instructions and parcel had to be picked up anther day
25/01/15
Our Response: I am very sorry to hear about this experience, we will feed this back to the courier Parcel Force
Parcel was not picked up and I was not even notified
25/01/15
The parcel has still not been delivered and no tracking is available. I would appreciate an update on this. Thank you.
25/01/15
The parcel was collected on time but wasn't delivered until 3 days later, should have been next day. Unusual
25/01/15
excellent thankyou very much professional service
25/01/15
No comment left by this customer.
25/01/15
No comment left by this customer.
24/01/15
No comment left by this customer.
24/01/15
It would have good to have been advised wether the parcel was being picked up in morning/afternoon/evening as I stayed in all day!!
24/01/15
Pathetic!!! I took a day off work to get a parcel collected and nobody turned up, And after a week still no news. Pathetic!!!
24/01/15
Very quick, punctual and reliable service. Would recommend.
24/01/15
cant fault u
24/01/15
No comment left by this customer.
24/01/15
No comment left by this customer.
24/01/15
The item was completely damaged upon delivery, appalling service, driver logged it but not heard anything from the company
24/01/15
All good
24/01/15
No comment left by this customer.
24/01/15
Easy to use website, fast & efficient delivery, 10/10.
24/01/15
website easy to use and no problems with delivery. will use again.
24/01/15
No comment left by this customer.
24/01/15
No comment left by this customer.
24/01/15
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