We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,991 reviews.
Excellent service as always, however I do feel that the price was expensive on this occassion
21/01/15
No tracking information available and despite requiring a signature the package was simply left outside.
21/01/15
Write the email differently that you send when you are coming to pick up the parcel because I mistook that we i
21/01/15
it was awful
21/01/15
one parcel was never collected on date stated by parcel monkey. Paid for a 48hr but turned out to be a 72hr. Apart from that all been good.
21/01/15
I think a shipping bag was mentioned somewhere but it wasn't the case, no matter but this needs to be clear.
21/01/15
Fine no problems at all
21/01/15
No comment left by this customer.
21/01/15
The parcel was collected on time and I could track it through to it's destination. Very pleased and will use again.
21/01/15
No comment left by this customer.
21/01/15
Just found the whole process quicker, easier amd less confusing than going direct. Also, same details direct with parcelforce was more £
21/01/15
providing a time of pick-up and also providing a weekend pick-up would be great. Otherwise excellent.
21/01/15
No comment left by this customer.
21/01/15
Really impressed with service!!!!
21/01/15
As written on the tin.
21/01/15
No comment left by this customer.
21/01/15
Easy to use online unlike some of the competition, text reminder of collection useful, prompt friendly collection. Will use again.
20/01/15
Delivery man came one day later than scheduled.
20/01/15
No comment left by this customer.
20/01/15
No comment left by this customer.
20/01/15
I was very disappointed with the service. The parcel arrived but the contents were broken and I had to reimburse the customer.
20/01/15
Thank you for the good job. I would appreciate an alert on the max. Value of the parcel I'm sending that wont incur a customs charge
20/01/15
No comment left by this customer.
20/01/15
Excellent, easy prompt service. Thank you
20/01/15
parcel driver stuck the labls on the wrong boxes meaning they went to the wrong address , parcels were later delivered after makin a call
20/01/15
easy to organise to send my parcel. chose parcel force 48 and it was cheaper than the post office for the same service. obviou
20/01/15
No comment left by this customer.
20/01/15
could be clearer on whether a printed label is needed. Some emails said yes, others, no. Otherwise, really great service.
20/01/15
great as usual
20/01/15
No comment left by this customer.
20/01/15
Can't think of any better ! Picked up Thursday , Rome following Tuesday ! Perfect ! Thankyou !
20/01/15
Always on time excellent service all round,will use again
20/01/15
No comment left by this customer.
20/01/15
courier was rubbish item arrived smashed to pieces. you do your job well. a learning curve.
20/01/15
Very easy and reliable service.
20/01/15
GREAT, SUPERB FAST SERVICE, MANY THANKS
20/01/15
parcel monkey where very good. but the service from the parcel force drover was awful. I wouldn't use parcel force again
20/01/15
No comment left by this customer.
20/01/15
No comment left by this customer.
20/01/15
Item picked up when arranged and delivered quicker than expected
20/01/15
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