We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,483 reviews.
An estimated delivery time would be useful, I had to wait until 7pm and was 2 hours late for work.
26/01/15
Very easy to use and I have already recommended you to several friends
26/01/15
Please, please, please give customers an indication of when the parcel is likely to be picked up (even if it is a 3 hour slot).
26/01/15
Excellent service
26/01/15
Excellent from start to finish as always!
26/01/15
very good service at a good price
26/01/15
Just PERFECT in all respects - a pleasure to use a Reliable and Trustworthy Service
26/01/15
No comment left by this customer.
26/01/15
it was fast
26/01/15
No comment left by this customer.
26/01/15
good service - keep it up
26/01/15
No comment left by this customer.
26/01/15
All good
26/01/15
No comment left by this customer.
26/01/15
I was very satisfied with the service and the price. The goods all arrived intact and pretty much on time.
26/01/15
Efficient and hassle free as ever - keep up the good work
26/01/15
excellent service
26/01/15
No comment left by this customer.
26/01/15
another faultless service.
26/01/15
very happy
26/01/15
Friendly efficient service
26/01/15
I wanted to drop off my parcel (Parcelforce) and the the label file you sent was corrupt. I asked a question and got no reply. Very poor!
26/01/15
Our Response: I am very sorry to hear about this experience, somebody will look into your ticket now
Very pleased with the service.Will be using you again. Thanks.
26/01/15
great service good collection within time specified
26/01/15
Really easy to use, would always recommend!
26/01/15
Location of Label for printing was not obvious - not emailed as website said
26/01/15
The parcel did'nt arrive on the scheduled delivery day which was a more expensive service, I would'nt use again
26/01/15
Our Response: I am sorry to hear about this somebody will open a support ticket for you now
The parcel hasn't arrived.
26/01/15
Our Response: Sorry to hear your parcel has not arrived somebody has responded to the support ticket you have raised
I am still waiting for my parcel it should have arrived last week.
26/01/15
Our Response: Sorry to hear about this, somebody will look into this for you now and respond via the support ticket on your account
I was very pleased with the service, fast delivery and no problems
26/01/15
Very good service
25/01/15
excellent found me a great price Thank you
25/01/15
Terrible service No response from you to email and parcel was 2 days late to be collected and still not been delivered Would never use again
25/01/15
Our Response: I am very sorry to hear about the service you have received somebody will respond to your support thread now
It went ok from start to finish ~ thank you
25/01/15
No comment left by this customer.
25/01/15
Great efficient service
25/01/15
Excellent service, parcels arrived and for half the price of shipping them!
25/01/15
Last tracking info for 3 days ago?! What has happened since and when will it be delivered?
25/01/15
Our Response: Somebody has now updated your support thread with further details
I previously used parcels 2 go and they were terrible. Parcel monkey were so much better. I will definitely use them again.
25/01/15
Have used Parcel Monkey a number of times and found the service excellent. Thank you.
25/01/15
