We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,742 reviews.
Brilliant service , thanks.
07/01/15
Terrible service, parcel not collected. I've emailed customer services several times without any response!!
07/01/15
No comment left by this customer.
07/01/15
You need a phone desk to deal with problems
07/01/15
No comment left by this customer.
07/01/15
What a fantastic servi
07/01/15
Easy booking system, payment and services provided to my expectation. Good work!
07/01/15
Efficiently collected and a simple operation. I await a report from the recipient.
07/01/15
No comment left by this customer.
07/01/15
I found it very difficult to download a label so I printed my own. This caused problems with pickup (no barcode).The driver did sort it tho
07/01/15
Parcel Lost ! wrong track info! nothing heard from you yet, i have today put in a help request
07/01/15
very good service will use this again
07/01/15
A lot better than Parcels2go, who lost me a large customer over Christmas
07/01/15
pretty good and fantastic price for the job
07/01/15
Paid for a collection that didnt happen,contacted via your website,zero response,worst service ive ever had,total ****e,wont use again
07/01/15
No comment left by this customer.
07/01/15
not got yet
07/01/15
No comment left by this customer.
07/01/15
Thank You, The service was absolutly first class, don't change anything, well done, you have a sevice to be proud of. Keith Groom
07/01/15
The parcel was picked up by your representative three days late, luckily we were here as we had had no indication or communication.
07/01/15
the service was excellent except for the fact the tracking section was not working if this worked it would have been perfect
07/01/15
hi item still not collected as of 7/1/15 . 13.35 hrs
07/01/15
parcel monkey solved my problem
07/01/15
The man who delivered the 65kg parcel was on his own. Not sure how he would have coped if I had not helped. No mention on his paperwork.
07/01/15
No comment left by this customer.
07/01/15
No comment left by this customer.
07/01/15
Please pickup parcels on day required with vehicle that can take the length/weight ordered 2nd late pickup in a row
07/01/15
Collection was booked for Tuesday 16 Dec but it was not collected until late morning on Wednesday 17. Not the 1st time this has happened.
07/01/15
Ok, but no confirmation that parcel was delivered
07/01/15
No comment left by this customer.
07/01/15
excellent service but had to stay in all day and parcel collected at 4pm. would have been nice to know if it would be collected am or pm.
07/01/15
Parcel monkey, you are the greatest!
07/01/15
very pleased with service and price
07/01/15
Excellent service. Collection exactly as arranged. Website easy to use. Love Parcel Monkey!!
07/01/15
my parcel is not delivered please get in contact. jaak kivila
07/01/15
The delivery was appointed for the 23rd and It was made later (having a whole weekend during that period)
07/01/15
easy to use , reliable , expensive to contact ,very helpfull staff most of the time x
07/01/15
was very happy with the service will definitely use again
07/01/15
No comment left by this customer.
06/01/15
No comment left by this customer.
06/01/15
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