We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
really good service. on time pickup and delivery.
reliable
02/09/16 by MTsail
I USUALLY SEND TO ITALY MY PARCELS AND BY PARCEL MONKEY I FOUND THE RIGHT SOLUTION: HONEST PRICES AND VERY GOOD, SPEEDY SERVICE.
THANKS!!
02/09/16 by FLORENCE
Quick 4 working day delivery and good prices. That,said why I keep using Parcel Monkey.
02/09/16 by Ron Hadland
Sent 2 parcels to Ghana and almost 2 weeks now it keeps saying departed depot. No delivery nothing. i even raised a ticket and 72 hours later still waiting for a response. Recipient of the parcel isnt impressed at all and neither am i cos i dont know where the parcel is and the tracking updates aint helping! Wish i used another service now! Dont be carried away by cheap quotes.
02/09/16 by Shade
Our Response: Hello Shade
Please log in to your Parcel Monkey account and let us know the PM order number so we can chase the carrier handling this item. Depending on which service you booked this may of been handed to a freight forwarder and on its way to the customer, but please raise a ticket so we can help.
Kind regards
James
Ive been using parcelmonkey several times and had no issues what so ever.
02/09/16 by Peter
Booked my parcel for 24hr delivery through Parcel force with same day collection. When item was not collected I contacted Parcel force via the tracking number. They informed me they knew nothing about the collection and I would have to rebook it through Parcel Monkey again! Because of this, my parcel was 3 days late for delivery due to it then being a weekend. Thankfully the recipient was very understanding. Wont use them again.
01/09/16 by Tracy
Awesome.as.always. best value anywhere. so easy to use.
01/09/16 by Neil
Easy and convenient way to find and compare shipping methods.
01/09/16 by Dr Mark Allen
Awesome service.
01/09/16 by Mr Dunn
I had to get my clothes and other items from England to Germany when moving countries after a year abroad.
I simply chose the dimensions and weight of my parcels and I could easily drop them, after printing the label, at a nearby post office.
Everything arrived two working days later - just as promised.
01/09/16 by Customer
Arrived even earlier than I thought which was good for me as it was a desperate package to be received.
Recipient was alerted to time slot as well.
01/09/16 by Customer
service was very good and efficient.
01/09/16 by Barbara Misquita
Parcel has not been collected! First attempt a could not collect your parcel note was left despite people being there. No phone call made despite being required to provide a contact number. Tried to re-book and gave gate entry code information so team could collect. Parcel still not collected though! Ordered for Friday collection, its now Thursday and parcel still not collected!!!
01/09/16 by John Osborne
Our Response: Dear John
I am very sorry to hear this was not collected it has now been rebooked in for you on the next available working day which is Monday 5th Sep. If the item is not collected please log in to your account and use the Live Chat or message tools so we can rebook it in to be picked up. Parcel Monkey do not make collections as a reseller and Parcelforce had the booking so apologies for the issues they have caused
Kind regards
James
Excellent service, reasonable charges, pick up on schedule, quick delivery on time. Very Happy!
01/09/16 by John BARKER
This site is ideal search engine for those without a printer, showing clearly who can handle our parcels in a trustworthy fashion.
01/09/16 by Margaret Costello
The cheapest I could find and all went exactly as planned.
01/09/16 by Customer
on time and good price
01/09/16 by JP McMenamin
Easy to book and Parcel Force come to collect on time. Thanks
01/09/16 by Linda
Very good and very fast. Delivery from UK to Gernany only 3 days. Perfect.
01/09/16 by Customer
I had a package that I urgently need transporting and after finding Parcel Monkey via Google I decided to use them as the whole booking process was pretty simple. I had a choice of services from 2 days, next day, next day before 12, next day before 9, etc. I needed it next day and in addition to that I paid a little bit more for before 12pm. The parcel was collected and entered the network (Parcel Force was the courier) and everything seemed fine. The next day I checked the tracking at lunch time to find that it was still 150 miles from its destination. This was annoying as plans had been made on the basis that it would be there by 12. I asked Parcel Money about it but they were slow to reply so after speaking directly to Parcel Force I discovered it would not be delivered that day. So despite paying for next day before 12 it was in fact going to be 2 days for delivery. The lady at Parcel Force explained that they issue a refund in such a situation for the postage which was some small amount of good news - Im skipping over the fact that the delay cost me upwards of £300. When I spoke to Parcel Monkey I was told that there would be no refunds - they only consider a parcel to be late if its over 5 days late and that by using their services you waive any guaranteed delivery times - thus rendering those services pointless in my opinion!
01/09/16 by Richard Carter
Our Response: Dear Richard
I am very sorry to hear about this delay and this issue this has caused you. Please raise a support ticket and put FAO Manager so this can be looked into with the carrier. However it is stated in the terms offered at the time of booking the delivery time frames are a guideline
Once again apologies for the delay
Kind regards
James
Excellent, efficient service at a fraction of the cost from elsewhere
01/09/16 by Customer
Efficient and excellent value
01/09/16 by Sarah Evans - partner
Easy to use, lots to choose from. Will use again
01/09/16 by Jennifer Morrison
All good. Cheap and efficient
01/09/16 by Douglas Shand
I posted something 24hour courier, The courier picked up ok but it didnt arrive with my customer for 5 days. Rang to query this and the answer was, oh, Im sorry, your parcel wont be delivered until x day. Great...... Thanks for your help.
01/09/16 by Julianne Thomas
Our Response: Dear Julianne
Sorry to hear about the delay with the delivery, we do not offer phone support so I am not sure who you may of spoke with. If there is an issue with delivery please message us on Live Chat and we can step in and chase this direct with the courier for you. This item was sent from NI and this may of caused an issue, as the delivery time frame is a guide provided by the courier not a guarantee.
Apologies for the inconvenience caused
Kind regards
James
Package delivered on time to Ireland.
Customer delighted with speedy delivery.
01/09/16 by Customer
Used over half a dozen times, had a problem once and they answered my message very quickly, within half an hour.
31/08/16 by Ross
Appalling service!! posted parcel on 25th August with what was supposed to be 24 hour delivery, parcel arrived on 29th August delivery and posting were both within UK. Unacceptable service
31/08/16 by Fergal Sherry
Our Response: Dear Fergal
I am sorry to hear about the delay in delivery, the service times are a guideline provided by the carrier, as is outlined when you book. We at Parcel Monkey do not handle the parcel so if you are unhappy with the service please raise a support ticket and we can look into it with Parcelforce to see what caused the delay.
Once again apologies for the inconvenience caused
Kind regards
James
Cheap and fast service with insurance for just a couple of quid. The only thing is, it can be hard to arrange for someone to be home when they collect/deliver as only the date is known in advance, not the time
31/08/16 by Customer
1st time ive used parcel monkey, all went well. A1
31/08/16 by pat jaycock
Used for a parcel from UK to Denmark; I was texted one-hour collection window, it was delivered quickly, and I got a delivery confirmation email. Ticks all round!
31/08/16 by Customer
Brilliant service. Highly recommend parcel monkey!
31/08/16 by Tom Macdonald
Booking the delivery through Parcel Monkey was simple. The shipping labels were easily printable (although some of the long lines in the address overflowed and were not entirely printed). The drop-off at the post office was trouble-free, and the parcel was delivered by when it was needed through the standard Parcel Force service Id otherwise have paid more than twice as much for.
31/08/16 by David
After yet another failed collection from Parcel Force, we still have to go through the process of trying to arrange another collection date.
31/08/16 by Customer
Our Response: Dear Customer
Sorry to hear about the delay with the collection, we do not collect the items we just hand them to the courier to come and pick up. Please just log in and the Live Chat team can get another collection booked in for you.
Kind regards
James
The on-line system was very straight forward and easy to use and the parcels were collected when they were supposed to be and arrived in good shape at the correct destination. Brilliant and reasonably priced.
Excellent parcel delivery service.
31/08/16 by Judith
Really quick, easy and affordable service
31/08/16 by Alex g
Have used PM many times & would not hesitate to recommend them
31/08/16 by GH
Hi were parcel monkey you could wrap your entire parcel in bullet proof steel that could survive the apocalypse but god forbid you dont have some cardboard we will SHOOT YOU DOWN and refuse to help you WHATSOEVER So, I ordered a DX delivery from parcel monkey. The item getting shipped was a 3.8m long windsurfing board. I placed an order for 145 pounds for it to be delivered from Cornwall to West Yorkshire, and paid for £500 insurance. After, and this is very important, after the money had left my account, I went to print my DX shipping label, and it said my item must be bubble wrapped and placed inside a cardboard box otherwise it wouldnt be shipped, and because of the item type, NO REFUND would be given! None of this was clear on either the parcel monkey or DX website until after Id paid. I then frantically contacted parcel monkey, who said they could get my parcel delivered, as it was packed in a very well padded bag, with cardboard over the middle sections and bubble wrap over the ends. (it was getting delivered from cornwall to me, so I had little control over its packaging) However, DX and parcel monkey then said as it wasnt within their packing guideline, I would get no insurance despite paying for it, and any damage would be my liability to pay for. I was fuming! The board was in better packaging than most things in a box, and any damage would of course be the couriers fault. So I made it explicitly clear to parcel monkey that I would claim for any damage due to the quality of the packaging. No reply. Then on the day of arrival, the delivery driver dropped the board over 1m off the back of his van, right in front of me! He then smiled like nothing happened and offered to carry the board into my house, (knocking it into every bloody thing he could as he did so). There is now a non watertight crack/chip in the back of my board that will be very expensive to fix, and parcel monkey are not letting me know whether I can claim. I have tried to claim with parcel monkey, and despite repeated attempts to explain how it was packaged, as well as uploading a photo of the bag it came in and some cardboard and bubble wrap (because the lady i dealt with seemed unable to understand what that was) I was informed I could not even have my claim processed because I didnt have the cardboard my package came in!? I still had the bag though! I just recycled the cardboard like a sane person would, and now theyre trying to avoid helping me because I recycled some cardboard!? I am 18, I cant afford to lose hundreds of pounds over this trivial thing. Ridiculous, and the lady from claims who dealt with me was particularly arsey and unhelpful.
31/08/16 by Joe Thompson
Our Response: Dear Joe
We at Parcel Monkey do not handle the goods, we are a reseller of courier services so the packing guidelines are those of the courier handed to us to pass on to the customer ans they are outlined at the time of booking. I am sorry to hear about the damage, please raise a support ticket and put FAO Manager so this can be looked in to for you and we can find out more info on your packaging.
Apologies for the inconvenience
Kind regards
James
Excellent sending parcel from UK to Spain, super fast and reasonable
31/08/16 by Customer
I use royal mail 24 service via Parcel Monkey and they are the most reliable service, prompt collection and always get there when promised! Cannot fault them
31/08/16 by Sam Spenceley
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