We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
We booked this online in the afternoon, parcel was collected next day and delivered the next working day after that - happy with the service provided and excellent for ad hoc parcel service as we do not need parcels delivered very often
05/09/16 by Fiona
This is without doubt the worst service i have ever received from a professional company. I had organised a shipping of my bike from London to Denmark. I packed the bike accordingly to the standards and attached the label securely. The scheduled pickup was on a Friday but it didnt get picked up until the following Tuesday, which i can live with. They can be held responsible for every little delay. About 4 days later i received a parcel which clearly wasnt my bike. It was an A4 doc containing old walkie-talkies, phones etc, but with my label one which clearly said "Bike" and the given dimensions of my parcel. Now this sounds fishy, since how come the label i so securely attached myself ended up on a completely different parcel. 4 weeks later and they still hadnt sorted out this situation, claiming they hadnt heard from the currier. I mean 4 weeks! When i mentioned the ombudsman they suddenly got into action, funny enough. However now they are asking for evidence implying that in various ways that i didnt sent my bike in the first way! I simply cant believe this. Late pickup, wrong parcel, waiting 4 weeks for a response and now they are trying to frame me. Know this, you should stay away from this service. They might be cheap but it comes at a price.
05/09/16 by Morten Bang Jensen
Our Response: Dear Morten
I am very sorry to hear of this issue, we do not make the collections we place the order and hand the details over to the carrier.
Please let us know the PM details on your account and put FAO Manager so this can be looked into for you.
Apologies for the inconvenience caused
Kind regards
James
Easy to book, perfect delivery.
05/09/16 by Mrs. Elliott-Jones
I have used their services many times to both send and collect items of various sizes and weight. The options available are vast and the choices simple. Registering was a doddle and if you dont particularly like a courier
(I refuse to use the Royal Mail) you can choose one of many alternatives. Simple cheap, reliable and flexible. You cant ask more.
05/09/16 by Mr Happy
Day 1: Booked a next day delivery, but item was not collected. Day 2: Called Parcelforce early morning and was assured parcels would be collected by 1pm. Day 3: Arrived to office to find a note from courier saying they had come at 6pm day before but no one in! So re-arrange with Parcelforces courier directly on his mobile for items to be collected that same day. Again they either didnt turn up or turn up after close of business. Day 4: Parcels finally collected!! Not a next day delivery at all, DO NOT send anything important. No one accepts responsibility when things dont go right. Courier blames parcel monkey, parcel monkey directs you to courier. Needless to say will not be using again. Very frustrating!!
05/09/16 by Customer
This was the first time that I have used Parcel Monkey, I didnt want to pay the high prices of Parcelforce. I had reservations, as I dont have a home printer and wasnt sure if I could save the documents that I needed to print for later. The whole process was very easy, I opted to use DPD which was the cheapest but needed me to print the document (which was simply emailed to me so I could print out wherever I chose). Communication was excellent, and DPD (I used their drop off service)were excellent with the service, time, tracking info etc. Will certainly use Parcel Monkey next time with no worries based on my first experience.
05/09/16 by Stephen Parlanti
This is the first time we have used the service, and for the costs and efficiency, we will definitely be using again.
05/09/16 by Chipita
2kg box collected from Sheffield, UK Tuesday pm. Delivered to rural New Zealand the following Monday AM on an economy service. I might just do my grocery shopping online from the UK now.
05/09/16 by Pete the impressed!!
Goods arrived as stated very good service
04/09/16 by A cooper
Used the drop off service and my parcel was picked up and delivered with no problems. I was able to track my parcel and new when it had been delivered. Great service and so much cheaper than sending through the post office!! I will use it again!! ????
04/09/16 by ALICE
First time user. Was quite wary as sending a large parcel to France. Price was reasonable and parcel arrived within 3 or 4 days. Very happy with service.
04/09/16 by Customer
I needed to get a heavy item picked up from Scotland to near gatwick airport, so easy to use, informed all the way , tracking and delivered in 2 days for a really good price - definitely use again
04/09/16 by D Robbins
Very very bed service I use 1st time and bought label by parcel force its said the parcel deliver with in 2 days but now more then 6 days my parcel did not deliver yet and the parcel monkey did not have phone number to contact them.
04/09/16 by zafran1232
Our Response: Dear Customer
Sorry to hear of the late delivery with Parcelforce, we do not handle the items but please log in to your account and use the Live Chat tool so we can get this resolved for you.
Kind regards
James
Amazing service!
03/09/16 by Customer
Easy to book, would recommend
03/09/16 by Customer
Exceeded expectations, superb service.
03/09/16 by Customer Andy Muir
Well happy with this company very easy to use and the online form is so straight forward and easy to fill in. Saved me a lot of time and hassle will use them again faultless company 5 star rating from me. Thank you parcel monkey ????
03/09/16 by steve hansell
Found it easy to book a parcel delivery but I still dont know if parcel delivered despite requesting an email advising this has happened so unable to comment at present.
03/09/16 by Diane Onslow
Once parcel was ready to go used the website and found it straightforward. They sent an email to print off my address label. Found the local drop off, in fact quite a few in my area. Really easy to drop off. Then that was it. They then emailed to say my parcel had been delivered. Great, will use it again for sure.
03/09/16 by caroline clark
I was very Impressed by Parcel Monkeys Price and speed of delivery, from UK to Perth Australia.
Thank You
03/09/16 by Paul Moylan
Used a couple of times now, simple service.
03/09/16 by Phil Swallow
great service for an amazing price. sent my parcels over Ireland and Italy, quick delivery, I will suggest parcel monkey to everyone I know
03/09/16 by Sara Artico
Good service & price. Smooth operation preceding successful delivery.
03/09/16 by R.W.
The item was not collected on the day agreed
03/09/16 by Dean clarke
Good efficient service. Easy to track parcel. Only down side would like if possible if a rough time could be given when parcel was to be uplifted..
03/09/16 by Evelyn McBride
Im very dissappointed as you have to reschedule the pick up date as it supposed to be on Aug 30th, unfortuntely it was been picked up by September 1st instead. In future, i hope you will keep the schedule date as stated without any hesitation. Anyway, i appreciate your service and in future i still choose your company to delivered my parcel. Thank you very much.
03/09/16 by Bahrunuddin Bahar
I am very pleased with my experience using parcel monkey both me and my customer were kept up to date with the progresses of the parcel. I am a first time user of this aggregator and I will be using it again.
03/09/16 by Miss Hermine
Great service and value! Highly recommended!!
03/09/16 by Customer
Incredibly fast service delivery.
03/09/16 by Shoena Mite
courier with Parcelforce never picked the package. I made the payment. I had to personally go pick up my parcel. It was very bad experience for me.
03/09/16 by Customer
Our Response: Dear Customer
I am very sorry to hear the item was not collected we do not make the collections this is done by the carrier Parcelforce. If they fail to collect please use our live chat and we can book this in with them to get picked up at the next available opportunity.
Apologies for the inconvenience caused
Kind regards
James
Quick and easy access.
Easy drop off and express delivery
02/09/16 by Akhtar petksr
When I had problem the only way to contact you was during live chat !!!! Is it because that youre business is rubbish as well as the live chat person I had dealings with me. Not helpful at all. Refused to answer questions about problems I had. I phoned parcel force myself to sort the situation out as youre company couldnt be bothered. The full chat and a detailed account of what happens is now available to see on the social network. Also Im in the process of getting of a refund.
02/09/16 by Stephen Edwards.
Our Response: Dear Stephen
We have Live Chat so we can then go and contact the carrier to investigate which can take some time so we do not want to have you waiting on hold. We work with the carriers closely to fix any issues with ongoing problems on your behalf and provide updates.
Apologies for the delay in your issue getting fixed please work with the support team who will help you further
Kind regards
James
I would recommend this service 5*****
02/09/16 by M goodwin
i sent a parcel PM4689265 in 25th july, told me they had lost my parcel, my parcel is a fishing bedchair its big hard to lose, then told i had to wait 28 days for a Claims Department to sort through my case, i sold this for £300 to a customer (its worth £500) i had to jump through hoops for you proving i had sold it even though you where the ones who lost my parcel, not sure how that works. i warn everyone DO NOT USE THIS COMPANY
02/09/16 by Sean Irwin
Our Response: Dear Sean
Sorry to hear your item is lost, we do not handle the goods so this would be with the courier you chose on our quote engine and the claims team will then need to collect as much info from you as they can to resolve the problem with the carrier. The team will be able to advise further on this on your Parcel Monkey account as they have done and a refund is on your account ready to accept when you next log in.
Apologies for the inconvenience caused
Kind regards
James
Fast delivery thanks at all see you next time
02/09/16 by Customer
Parcel Monkey is one of these companies which is quite happy to take your money, but will never speak to you on the phone or put a system in place to sort things out when things go wrong. We sent an expensive item to a customer in Dubai, In spite of the parcel being fully tracked after 6 weeks the parcel still hasnt arrived. Parcel Monkey refused to put us in contact with the original shipper (they are just intermediaries) and we were left with trying to sort things out with chat-bots. Try searching on line for a head office number or a complaints number. We have lost hundreds of pounds through their arrogance and complete absence of any customer services. A truly appalling company. We will never use them again.
02/09/16 by Arthur Freed
Our Response: Dear Arthur
We offer Live Chat support and email support all of which are answered by our team. I am very sorry to hear of the delay, our team will liaise with the carrier to try and locate your item and you can also raise a support ticket FAO Manager should you wish to raise your concerns further. Please do get in touch and we will be happy to assist.
Apologies for the inconvenience and the issues caused with the carrier
Kind regards
James
I wrapped my breadmaker with material that was for wrapping a ceramic vase. And they say it is not sufficient. So forget about claims if you use them. [on their reply] They cannot read properly either! I shipped a breadmaker, not a ceramic vase.
02/09/16 by Xin
Our Response: Dear Xin
Thanks for taking the time to leave a review, ceramics are listed by us on the prohibited item list as they are very fragile and breakable so not suitable to go via a courier network, plus guidance on packaging will of been provided at the time of booking so this is why claims cannot help with this issue I am afraid.
We do not handle the items as a courier reseller, so apologies for the inconvenience but our terms are there to assist you and show what can and cannot be sent.
Kind regards
James
OK the service is not the best on the market but the price is, You get what you pay for and i have always used them and have few problems
02/09/16 by Coll Mentison
Great for cheap and cheerful parcel delivery but if ever you have a problem - forget it. There is no customer phone line, their online chat gets intermittent response, and the ability to resolve problems to customer satisfaction is zero. I ordered a 3-day delivery with collection using Courier. Courier didnt turn up and I contacted ParcelMonkey at 8am the following morning - the moment they came online. Without telling me, they simply re-booked the parcel the following working day (other side of a weekend) meaning that the for parcel would now be collected 2 working days late. I contacted them and said I needed a same-day collection. They replied that Courier dont do collections on the same day (not true). The issue was down to their IT systems failing to communicate correctly with Courier. As a result of this, they made no attempts to rectify - for example, by offering an upgraded (faster) service. Rather, when I challenged them I simply got told As I told you, the courier doesnt do same day collections. Instead, I am left to pick up the pieces or a late delivery and waiting at home all day for a non-existent courier, and to go with a more reliable service directly. Shockingly poor ability to handle customer complaints in a satisfactory way. I have used them before without problem but after this experience (a) will never use them, and (b) will make sure I warn others.
02/09/16 by Malcolm Wright
Our Response: Dear Malcolm
I am very sorry to hear of this issue with the collection, we do not make the collections and cannot add to a DHL manifest for the day, it has to be the next working day. We offer Live Chat 8am to 9pm weekdays to help with any issues such as this and every ticket is answered.
Apologies for the inconvenience caused
Kind regards
James
All the shipping process was how it should always be: simple, reasonably priced, and efficient. Parcel Monkey is the site to go to if youre looking for cheap and fast shipping. I sent a 20kg box from the UK to Italy for £20 (when all other shipping companies would cost around £50) and the box arrived sooner than expected.
02/09/16 by Iacopo Grigolin
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