We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
Bedankt voor de snelle service. Probleemloos in 3 dagen uit Engeland naar Nederland
08/09/16 by Vincent
Simple way to get a larger parcel delivered at a good cost
08/09/16 by AGostelow
the product was delay by a day which is me excellent for the price but i thing you guys can try to factor that into your delivery advisory time.
08/09/16 by Andy Bill
Good website, easy to use. Great result.
08/09/16 by Montague Brench
Much cheaper than Parcelforce, easy to order and pay online, printed labels at home then took to the drop off point and it was on its way :)
Will definitely use again.
08/09/16 by Natalie Maher-Lander
very reliable and efficient service. Good value for money.
08/09/16 by chaoyang
Quick and easy process.
08/09/16 by Kate
I wanted a delivery from GB to HUngary. 5 days delivery time was promised and online tracking. The package was collected 4 days after order. The tracking is not working and they cannot tell me where the package after 7 days of collection. The value was 899GBP and paid 110GBP for the service They probably lost it, at least no any info about the package for 7 days we are far over the promised delivery time. Pay more and make sure your parcel is in safe. Follow up: James reflecting to your answer you are not a service provider, here is a sentence form your term and conditions: "We provide transportation services which are carried out by independent carriers." I have contacted the customer service and the investigation of the matter would take 30 days. So I ordered a bike transportation, that was lost and I need to wait additional 30 days. Due to this very bad experience i am not recommending your service (whatever the service is) to anybody.
08/09/16 by Kishonti Alex
Our Response: Dear Customer
Sorry to hear about the delay with the delivery of your item, we at Parcel Monkey are not a carrier we are a reseller of courier services, meaning we will not of lost this parcel. Please let our team know the order details on your Parcel Monkey account and we will be happy to assist.
Kind regards
James
I ordered my product on a Friday with 24hr plus and received it the following Wednesday, nuff said. It cost me £69! Communication was almost impossible. Terrible service.
08/09/16 by Customer Gearoid
Our Response: Dear Customer
Sorry to hear about the delay, we do not handle the items at Parcel Monkey we hand the order to the carrier you choose from our quote engine. Please let us know the order details via Live Chat so we can look into this for you.
Apologies for the inconvenience caused
Kind regards
James
would use again
08/09/16 by jancotoys.co.uk
Good service, quick, however delivery and collection dates and times not very clear but overall very good service will use again
08/09/16 by Fiona
I find this an incredibly easy way to get my parcels picked up and delivery to my clients.
Easy to use website, I just complete the details of collection point and delivery address and my parcel is on its way at a price I have chosen.
08/09/16 by Nicola Lawton - Sonocent Ltd
Used this service to ship a parcel to Australia. I weighed and measured the parcel very carefully and got a quote online. The service was fine and the parcel delivered OK but a few weeks later I got an email saying more money had been charged to my credit card as the parcel was bigger / heavier than I had stated. It said in the email that the parcel was "laser scanned for precise measurement and volumetrically calculated by the carrier". This is basically incorrect but in their t&cs it states that the carrier measurements cannot be disputed. Have used the service for UK deliveries a lot without problems but wont be using this international service again as it cost me an additional £6.19 that was totally unjustified.
08/09/16 by Ross Woodburn
Our Response: Dear Ross
Sorry to hear about the additional charge this comes from the carrier and is based on the volumetric weight of your item that is calculated based on the dimensions you provide us with. If these dimensions are not accurate then it can mean a charge is due for the excess volume that was not declared by the sender and therefore is collected by us. If you are unhappy with this please raise a support ticket and we can challenge the courier on this for you.
Kind regards
James
Cheap shipping. Collection as scheduled. took 3 days to get here (UK -> Germany). have used parcel monkey on several occasions, never had any issues. would definitely recommend.
08/09/16 by Customer
Used ParcelMonkey to send 20+ boxes to Germany, for a fraction of the cost that the post office would have charged me. I opted for ParcelForce delivery, dropping off the boxes at my local post office. Delivery was within 2-3 working days, as stated -- so despite the low price, I got a speedy service.
One minor thing is that after paying ParcelMonkey, I got a message saying that the order will now be processed and that I would get an email as soon as the labels are ready for printing. This email never appeared, in none of the four separate orders that I placed. The labels however appear in the dashboard after about half an hour. Take this into account when you want to quickly buy postage -- it might take a while until you can actually print and use the labels.
Luckily I didnt have any issues with the delivery, but as ParcelMonkey is the official sender of the parcels, any inquiries to the post office would have to go through them. Hopefully they handle this smoothly, but I can see that this might create some friction and leave you in the unfortunate position where two companies just point to each other in case something does go wrong. But as I said, all 20+ boxes made their way to Germany without loss or damage, so Im very happy with the value that I got for my money.
08/09/16 by Customer
I was very happy with the service provider
08/09/16 by Mr K Ashplant
Was an easy, quick, cost effective service.
Only problem we had was dropping our parcel at the post office. They had no clue who we were, what we wanted and took 20 mins to sort it out.
08/09/16 by Ms Jane Ballentyne
Great service, parcel delivered earlier than stated.
08/09/16 by Customer
Excellent service from start to finish, fast and efficient. Highly recommend.
08/09/16 by Julie Manning
parcel collected on day and arrived in Norway within advised time
07/09/16 by suemick
Very recommended service.
07/09/16 by Richard J
Great service and perfect delivery times too.
07/09/16 by Donna
Very cheap to send a parcel overseas in a speedy way. Well done!
07/09/16 by Loren
Delivered quick but collection of parcel was a pain as they claimed they came to collect but never showed, they rearrange for next day and finally parcel was collected and arrived in South Africa 4 days later so happy in the end
07/09/16 by Customer
Most cheaper delivery company, and it works fine. Would recommend.
07/09/16 by Javi Lopez
The service was excellent value.
07/09/16 by Customer
I would recommend them
07/09/16 by Chris Smith
Perfectly easy fast and affordable
07/09/16 by Miranda Abel
Cost effective, easy to use and no hassle.
The quote we received from the Post Office was £86.00, Parcel Monkey £52.00, thanks Parcel Monkey, we will definitely use you again.
07/09/16 by Ian
easy to use and easy to get what I needed done
07/09/16 by dave
I wanted to get a kindle to Narvik, Norway, with a small time window as it was for a friend who is running through Scandinavia. It was there, at the local tourist office, waiting for her 6 days after it was picked up from me, incl a weekend. Perfect.
07/09/16 by Siobhan Urquhart
Parcel was picked up from my office. Was nervous as never done this type of delivery before but was same day pick up and straight to destination.
07/09/16 by Customer Joanne
So simple and easy to use, parcel collected within the hour, Parcelforce did there own labels and delivered in under 24 hours, Cheaper than Parcelforces own site
07/09/16 by MR MARK SHALLCROSS
No fuss, fast delivery. Thanks!
07/09/16 by Madeline
Easy to use. Parcels were collected on the agreed day although they arrived one day later than expected.
07/09/16 by Cristina
Use these guys a lot to send and receive car parts and theyve always been spot on
07/09/16 by missperditaalice
Firstly I was sceptical due to Parcel Monkeys cheap rates, but some friends tried it and had a good experience so I used it as well and was positively surprised. I used the international delivery service with a pick from home and while the cost are outstandingly low, the delivery was extremly uncomplicated and fast. It is even cheaper than taking a package as luggage on a flight and less stressful.
07/09/16 by Natalie
Excellent services and great people!! Quick response to any query!! Lowest price on the market!!! Thank you verry verry much!!!
07/09/16 by ZUZU ALEXANDRA
It is fantastic
07/09/16 by Customer
This was the first time that I have arranged a courier collection. I was pleasantly surprised how easy it was. Would definitely recommend
07/09/16 by Jayne
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
