We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
Good service and good value.
07/09/16 by Customer John H
from time of booking parcel monkey to delivery of gifts to friends in NZ was 6 days excellent service
07/09/16 by loose
The website works well and the price however unsure if parcel force are to blame here bit I dropped parcel to go to Austria to Milton Keynes drop off depot (parcel force) 22-8-16 and the end user STILL hasnt got it and its now 7-9-16 and the tracker says its being held at depot in Austria. WHAT OS GOING ON?
07/09/16 by Glenn Millward
Our Response: Dear Glenn
Very sorry to hear about the delay with your Parcelforce shipment, sounds like they have an issue. Please raise a Live Chat on your account so we can get this fixed for you or continue to liaise with our team as I can see they have posted details on your account on the delivery with the carrier.
Kind regards
James
Excellent service as normal
07/09/16 by Jed Florex
I have used Parcel Monkey a few times and never had any issues. Parcels collected and delivered with no problems. Great service and will definitely be using them again
07/09/16 by Anita
So easy and straightforward, more than happy with this service. Will definitely use again.
06/09/16 by Gilly
40% off price and parcelforce pick up from my house.
Why would I want to walk a mile to my post office, stand in a queue and walk a mile back home, and pay more for the privilege.
06/09/16 by Colin
I completed my request online. Printed labels and took the parcel to the post office! It was delivered in perfect order to the recipient! Thank you to parcel monkey it was so easy!
06/09/16 by Customer
I had a road bike delivered from a friend living in the South of England. Reasonable price but not as cheap as some others. Quick delivery with no damage at all which is the main thing.
06/09/16 by Ant
Easy service and fast delivery
06/09/16 by Custom
Asked for next day delivery, the service did exactly as advertised.
06/09/16 by Armstrong Mechanical Services ltd
Easy to book online with an efficient service.
Parcel was collected rrom my place of work, with a clear tracking facility.
Will definitely use Parcel Monkey again. well down.
06/09/16 by Mr Stefan Ilnyckyj
Really good service and great costumer service.
I will use again this service!
06/09/16 by Cristina
Order was picked up on time, quick and clean delivery! Price was very good.
06/09/16 by Emiel
I wanted to send a small item to my Son who is travelling in Peru, Parcel Monkey quoted me 4-6 days for delivery, which I thought was reasonable for the cost of £27. Oh how wrong I was. ! It is now day 12 and despite numerous contacts to PM via email, (there is no other way of contacting them.) I have no justifiable answer. The incompetence began when they told me they attempted a delivery the item and it was refused ! when I asked them what address they had attempted delivery to, they told me my own home address in UK, even though that address was not on the label - How Does that Happen ?? I of course, fear the worst and dont hold out much hope for the item reaching its destination. How do I get compensated / refunded, I have been told I cannot make a complaint until the item is delivered. Its a joke ! Which I find far from funny. September 20th update: Still no sign of the item, my son has been hanging around at the address now for weeks, waiting for this. They claim they attempted delivery and left a card yesterday (19th) but there is no sign of a card, and the reception is open 24 hours and there is always someone there. They said they will make another attempt today - watch this space.
06/09/16 by carole Barnett
Our Response: Hello Carole
Apologies for the issues you have had sending an item to Peru. We do not handle the items as we pas your booking on to the courier you select from our quote engine. Please get in touch via the Live Chat and we will be happy to contact the courier to help resolve this issue and you can email complaints to [email protected] if you wish and this will be looked into.
Apologies for the inconvenience caused
Kind regards
James
No probs at all
06/09/16 by Anna
I am totally satisfy, I was delivered in 2 day from Glasgow to France (Normandy). And I was informed of the delivery at every time.
Best value
06/09/16 by Customer
Only issue is with Parcel Monkey system taking a long time to transfer the data to the Parcel Force systems, which makes it hard for the depot personal to accept the parcel.
06/09/16 by Customer
The service was nice and quick. I ordered the collection a day before and the packages arrived 3 days later. No problem, just need to well package your things.
06/09/16 by Marion
I followed the tracking for this parcel online and was amazed that by the evening on the day it was picked up it was already in Cincinnati, with an attempted delivery the next day. My son was not in and arranged a delivery at another date but Im still in shock at how quickly this was delivered.
Everything arrived safely with no damage.
Im very pleased.
06/09/16 by Jill Strachan
Thank you. Good service.
06/09/16 by Mr Bradbury
Picked up quicker than expected, delivered faster than expected. Spot on!
06/09/16 by Pete
Did not get the service I purchased.
06/09/16 by Steven Simpson
MY NAN BREEDS GOATS
06/09/16 by Marc
Ive been using the services for the last few months, and I sent out around 10 parcels, most of them abroad. The support is very quick and helpful. Im happy about the service
06/09/16 by Emil B
Great service and delivery. Thanks
06/09/16 by Louise Mohammed
I m happy with this service and satisfied
06/09/16 by Customer
Our boxes have been completely broken, half of the things we carefully packed have been destroyed. So far I cant find a customer service contact number to inform parcel monkey. Very disappointed.
06/09/16 by Laurence Axworthy
Our Response: Dear Laurence
Sorry to hear your item has been damaged with the carrier you chose on our site, please log in so you can raise a support ticket and the claims team can step in and assist.
Kind regards
James
Thank you for getting my box to Turkey.
06/09/16 by Ann Jackson
I was pleased by the DPD quote for express delivery 3-5 days, but alas, a week has passed and the parcel has not yet been delivered.
06/09/16 by Customer
Fast deliver, always time, no delays.
06/09/16 by Customer
Save yourself the hassle and never use them. They are very good when everything is okay but are very horrible when things go wrong. Sent a parcel of two boxes to Nigeria and the local courier damaged all the items. I even had pictures to show parcel monkey and the claims team turn around to tell me that my packing was not right and I sent food items. Baby milk, cereal and jar foods which are normally well packaged had been soaked and some items opened. Thats £280+ down the drain. You are better off going directly to the courier company itself. Parcel monkey are horrible horrible!
06/09/16 by ADEBOLA FATOKUN
Our Response: Dear Adebola
Sorry to hear your item is damaged, we do not handle the goods as a courier reseller. The claims team review the packaging to see if the parcels are prepared correctly, and also food is on our prohibited items list at the time of booking so they would not be able to help for this item of food stuffs. This would be the same should you book direct as our packaging guide is based on the couriers as is our list of prohibited items.
Apologies for the inconvenience caused
Kind regards
James
No one came to collect for my parcel, i spent £40 for express delivery to USA
06/09/16 by Customer
Our Response: Dear Customer
Sorry to hear DPD failed to make the collection, if the courier does not come to collect then we can contact them to arrange the goods to be picked up as soon as possible.
Apologies for the inconvenience caused
Kind regards
James
Really easy to use, excellent options. Couldnt highly recommend anymore.
06/09/16 by Baz C
Fast pick up and delivery of the parcel
06/09/16 by Customer
collected and delivered on time with an exceptional price!!
06/09/16 by Customer
Did exactly what they promised
06/09/16 by Customer
I have used Parcel Monkey service twice in the last couple of weeks. very happy with the service. parcel arrives fast, price is very compatible. will use them again
05/09/16 by Customer
Having lots of reservations when choosing the right option for sending numerous parcels from UK to Spain for the first time, I am satisfied with the service provided. The dispatch was collected on time, traceable through by handling company and than another provider in Spain. The delivery was on time, within one hour window, with one day notice.
What would be useful on the Monkey side is parcel dimensions vs. weight parameters clearly explained as per provider/service type. Guess and check as per the general suggestion is time consuming when one wants to custom make number of boxes to optimise costs of dispatch.
05/09/16 by Customer
Very quick excellent service will definitely be using you always
05/09/16 by Cath phillips
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