We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
A VERY GOOD SERVICE TILL I SENT PACKAGES OVER 10KGS WHICH MEANT I HAD TO PAY AN XTRA 20-30 POUNDS SURCHARGE PER PACKAGE FOR MAURITIUS.NEED TO WARN CUSTOMERS THAT OVER 10KGS PACKAGES WILL ENTAIL EXTRA COSTS TO GET DELIVERY IN MAURITIUS.
11/09/16 by Mr Walker
Good website and choices of courier. Followed up by excellent service buy the chosen courier - DPD who let me and the buyer know when the parcel was on its was and gave a 1 hour delivery slot. All for half the price of rubbish Royal Mail.
11/09/16 by Simon
Happy with time frames, prices fair. A little confusion regarding labels. I purchased service that would provide the labels, as no access to the printer but when checked my account, it had a print label button.
Also feels packaging guidelines importance should be highlighted more prior to purchase. I received an email after I purchased, with guidelines and then had to reopen and repack parcels in keeping with guidance. Hoping I didnt alter size and weight too much from what I submitted. Otherwise I felt good service and will be using as a regular courier.
11/09/16 by Amanda
Thanks for choosing Parcel Monkey Amanda and for the review, we will look into this and see if we can make packaging guidelines clearer to see for all
Supplier used this company to send 2 (TWO) plants to me. This company have now said they have tried to deliver for the last few weeks, have constantly said they have left cards but no-one in! Its a business address and UPS, Royal Mail, PDP, etc etc etc delivery here daily and have no trouble what so ever. On top of that my supplier is saying he is not responsible for delivery (even thought I paid him for it) and these people have done nothing but issue "misleading" information. I wouldnt use them for any delivery and even Royal Mail can do better than these and they are hopeless! Appalled by such poor service.Would NEVER recommend them.
11/09/16 by Philip Woolley
Our Response: Dear Phillip
Thanks for taking the time to leave a review, I am little confused with the situation here as plants are not to be sent via a courier network such as the one our courier partners use when you book via our quote engine. It seems that you are waiting for an item but did not place the order so the sender will need to contact us via their account so we can then reach out to the delivery company who are trying to deliver this for you. Please ask the sender to get in touch via their account and we will be more than happy to assist the account holder to get this fixed.
Kind regards
James
Unhappy, the parcel was smashed on arrival and even though I paid the insurance not able to claim. Parcel Force terms and conditions did not cover me which I was not aware of. Also I asked for a breakdown of my invoice and received no reply.
11/09/16 by CT
Our Response: Dear CT
Sorry to hear your item arrived damaged with Parcelforce the courier chosen from our quote engine. Our claims team will be able to advise more on why they cannot raise this as they will have full details on the case, so please just log in and raise a support ticket and they will be happy to help.
Kind regards
James
Very efficient, good value
11/09/16 by Customer
I tried parcel monkey to send a parcel abroad which is very expensive. The parcel was not delivered apparently due to insufficient recepient information. My only option given was to have the parcel returned to me at an added cost or destroyed. Parcel monkey were not able to advise which information they believed to be incorrect. I have checked the address and telephone number were complete so for this reason they returned the parcel free of charge. I am very disappointed because the whole thing took 20 days so a great waste of time. I was lucky I had put a high insurance on that parcel otherwise I doubt I would have seen it again. Stay away from this company and use a courier directly is my advice. It will save you a lot of time stress and effort.
11/09/16 by MSmith
Our Response: Dear M Smith
Sorry to hear about the delivery issue, the only delivery info the courier will have will be that of what you provided at the time of booking and if this is not sufficient they will return the goods at a cost and therefore there is a charge to get it back from us as we will of been invoiced by the courier. I am sorry to hear there was an error on this occasion and all details had been correct and therefore it was a mistake with the carrier which would of still happened if you had booked directly.
Apologies for the inconvenience caused
Kind regards
James
Best service ever
11/09/16 by Customer
Excellent, swift and hassle-free service. Thanks!
11/09/16 by Customer
Excellent delivery company. A lot better than other companies I have used.
10/09/16 by Customer
No-fuss pick up and next day delivery via ParcelForce 24 for a 28 kg consignment for just £28. Very satisfied.
10/09/16 by ST
I will just paste the whole trail here, Start reading from the bottom... Today 10th september no answer still... I guess its not convenient to reply. ------------------------ You Can anybody answer?????????????????????? All of the sudden everyone goes quiet. I just hope the parcel gets collected today from my customer as I arranged yesterday and you refund me the previous booking that never materialised... When I checked the tracking, nothing shows and parcelforce quite literally refuses to help as I am not their customer. You are BUT you are not even bothering to answer any longer! This is just a pain in the rear... its not that difficult to do things freaking right instead of causing grief. Friday 9th September 2016 at 17:51 You Following my previous message, I have called Parcelforce to "request" that the collection takes place after 3pm if possible. The young lady I spoke to could not find the tracking details and asked me to contact you as in her words "you are not our customer, you are parcelmonkeys customer. Parcelmonkey is our customer". So here I am again. Basically, she cannot track this: parcelforce/track-trace?trackNumber=xxxxx therefore cannot contact the driver to stop him wasting his time collecting in the morning as the lady wont be there. Thanks Friday 9th September 2016 at 9:59 --------------------------- You Hi there, Can you please answer the below message? I received an email from you saying that DPD will collect... I thought this was cancelled. If not, can you definitely cancel it and issue a refund as mentioned? As you can see I rebooked yesterday another collection as advised. This has been booked for one of my customers so I cant just mess her around with "oh, do not give your parcel to DPD, only to Parcelforce" it is ridiculous and makes me look bad. DPD should not even attempt collection as there has been plenty of time to tell them. Thanks Friday 9th September 2016 at 9:06 --------------------------- You Hi there, I have now booked the new one: Order #xxxxxxx Can you definitely confirm there is no need to print labels? I have let down my customer twice because of DPD giving me the wrong information and - quite simply - messing me about. Thank you Thursday 8th September 2016 at 16:19 --------------------- Brandon Hello, I will now pass you over to our finance department who will be able to assist with the refund process (takes 3-5 working days to clear). Kind regards, Brandon Thursday 8th September 2016 at 15:23 Brandon Hello, I can now confirm that this shipment has been cancelled as requested, I will now pass this over to our finance department who will be able to assist with the refund process (takes 3-5 working days to clear). In the unlikely event that the courier should show up before the cancellation reaches a drivers daily manifest - please do not handover your parcel or your account would be charged. If you have anymore questions please do not hesitate to ask. Kind regards, Brandon Thursday 8th September 2016 at 15:23 -------------------- Brandon Hello, I can confirm it can be colleced from a UK address and that the driver will bring the label with them upon collecting the item. I will now cancel this shipment and refer you for a refund. Kind regards, Brandon Thursday 8th September 2016 at 15:23 ------------------- You OK I can see I can book priority international with parcel force. Can you confirm it can be collected from a UK address and that there is no label needed. My customer has not got a printer. That is the main problem. If you can assure me it would be ok to arrange collection for tomorrow and I get a refund on this one, Ill re book it. Thanks Thursday 8th September 2016 at 15:08 --------------------------- Brandon Hello, Please be advised that as long as the parcel has not been collected, we will offer you a refund if you choose to cancel. Then you can use our quote engine and select Parcelforce. Kind regards, Brandon Thursday 8th September 2016 at 14:58 ---------------------- You Yes, but ordering with parcelforce means I need to spend money again as I doubt I would get a refund for this mess and maybe its even more expensive?? Thursday 8th September 2016 at 13:52 -------------------------- Brandon Hi, Please be advised that you could of ordered a service which provide the labels upon collection, this service does not. I can assure you they do have the destination address. I would advise you to either arrange for the recipient to be able to print this or to rebook with our Parcelforce service so that they do not have to print a label. Kind regards, Brandon Thursday 8th September 2016 at 13:43 --------------------------------- You Well, I booked this collection for september 7th. I called DPD as my customer do not have a printer for the label. I was told for her to write the parcel number in a piece of paper and the driver would either do a label or take it to the depot and do the label there. So far, good. On the 7th I am told by my customer that it was not collected as there was no label. I called back DPD and they advised there was no record of my call the day before but told not to worry... it would be re arranged for today. THEN today the driver refused collection as they do not have the destination address. I only know this after speaking for over 1 hour with 5 different DPD agents. I am told to contact you as apparently they did not receive the destination address??? I am told to ask you to create a new label/order so THEY know where the parcel is going. This is being EXTREMELY frustrating and a waste of time so far. Can you see or look into what has happened here? why do they have the collection address but not the destination?? Thanks ------------------- Amber Hello, Unfortunately, we only offer email services at the moment as we do not have a call centre yet. Please state your queries or concerns in this support ticket so we can further assist you. Kind regards, Amber Thursday 8th September 2016 at 11:41 ----------------- You HI there, do you have phone support? Thanks Thursday 8th September 2016 at 11:39 ---------------------- Amber Hello, Okay. Have a great day! Kind regards, Amber Tuesday 6th September 2016 at 13:55 ------------------ You That is OK, I wish you an awesome day. Tuesday 6th September 2016 at 13:52 ---------------------- Amber Hello, We are unable to provide DPDs number as well. Apologies. Kind regards, Amber Tuesday 6th September 2016 at 13:40 ----------------------- You Sorry, you misunderstood. I meant if you have a good number to call DPD - for ME to call them - otherwise, I guess Il google it, lol Tuesday 6th September 2016 at 13:40 ------------------------------ Amber Hello, Please be advised that the drivers dont have service phones, therefore we can not guarantee that he will be able to contact you prior collection. Kind regards, Amber Tuesday 6th September 2016 at 13:35 -------------------- You Hi there, Thank you for the super quick reply. Is there any way to go the extra mile here? Could you contact DPD or provide me a number for me to call them? Thanks Tuesday 6th September 2016 at 13:28 You RE: PM4794205 Shipping Label Tuesday 6th September 2016 at 13:26 Amber Hello, Apologies for the inconvenience caused but we need the sender to provide and print the label. Kind regards, Amber Tuesday 6th September 2016 at 13:20 You RE: PM4794205 Shipping Label Tuesday 6th September 2016 at 13:19 ---------------------------- You Hi there, I have made a booking but did not realise I would need to print the label. This is to be collected from an elderly person who has not got printer and wondered if there is a possibility for the driver to have the label with him? ---------------- UPDATE --------------- IN RESPONSE TO YOUR REPLY BELOW, ARE YOU EVEN SERIOUS? I HAVE JUST TOLD YOU THAT I HAD NO RESPONSE TO MY MESSAGES FOR 4 (NOW 5) DAYS AND YOU ASK ME TO CONTACT YOU? ARE YOU REALLY THAT STUPID?
10/09/16 by Laura
Our Response: Hello Laura
Many thanks for your lengthy review, we at Parcel Monkey do not make collections this is handled by DPD as they were the courier you choose at the time of booking. We will contact the carrier on your behalf to get this collected as soon as possible. We offer a Live Chat if you log in to your account so you can access full support in getting missed collections resolved. DPD do not bring shipping labels, they will need to be printed and attached by the sender.
Apologies for the inconvenience caused
Kind regards
James
I decided to try the service after years of using an alternative well known service.
Whilst I think the website could do with some polishing overall everything went ok.
10/09/16 by Mav P.
First time used this company and will not be the last. Not complicated to use and quick. Added bonus of finding cheapest in one go.
10/09/16 by Sandy
Parcel Monkey got us a good price on a parcel to Egypt. If i was doing this again Id register a few days before and do the whole process over a few days, some of the so called restrictions get emailed to you at various times and it was a little hassle, but maybe that was the carriers and not Parcel Monkey. Ive already recommended Parcel Monkey already to others, did the job, and Id use them again.
10/09/16 by Don Cameron
first class, would have no reservations about recommending your services
10/09/16 by dean.cormie
Many accessible drop off points, very affordable and you can choose which delivery company you prefer. Ive been impressed each time Ive used parcel monkey =)
10/09/16 by Eileen (Bolton)
I sent a pair of brake discs from Belfast to Germany.
Parcel Monkey were inexpensive and reasonably quick.
bit of difficulty getting the label email to me, but that was sorted via online chat. also, you drop it off at a Parcel Force depot, not a post office.
overall, im pleased with the service and would use Parcel Monkey again
10/09/16 by Phil
Item had to be replaced on arrival due to damage in transit.claim currently in progress
09/09/16 by Customer
Dont bother trying to use them - especially outside of 9-5. I needed to use it next day but after taking my money apparently there was an error that I needed to call them about... Only for them to be closed!
09/09/16 by Cherri Fowler
Our Response: Hello Cherri
Thanks for taking the time to leave a review, we offer support on our site from 8am to 9pm Mon to Fri and also you can leave a support ticket out of hours all of which are responded to at the next available opportunity. We can fix any issues with DPD addresses quickly and get the label created urgently.
Apologies for the inconvenience caused
Kind regards
James
Great service
09/09/16 by Customer
Very easy to book collection of parcel, delivery was quicker than expected. Very good service. Would highly recommend.
09/09/16 by Customer
What would cost 39.99 at the post office has costed 13.99 plus free collection. If you have access to computer or smart phone then you would not need to go somewhere else. You will be given estimated collection time. The only improvement I can think of is sending a text message an hour before collection.
09/09/16 by Customer
Collected in the uk Monday, delivered in Germany Wednesday. Perfect.
09/09/16 by Customer
Collected when they said, on Monday from Isle of Wight. Delivery to South of France Wednesday. A day earlier than quoted. Little exterior damage to box but nothing serious. Half the price of Royal Mail. Would use again without hesitation.
09/09/16 by Mark Dennis
Parcel collected from S****horpe England Monday at half 10. Arrived at destination in Paris France Wednesday at half one. All in tact and very efficient would use again.
09/09/16 by SaraCustomer
Great way to send parcels and find great prices, easy to use and reliable.
09/09/16 by Customer
Easy way to get a big parcel sent. Thought it would cost much more!
09/09/16 by John watson
Parcel Monkey was really easy to use, super competitive prices, all round great service that I will definitely use again.
09/09/16 by Sian
Efficient, trustworthy, economical door to door service. Last delivery took only four days door to door from UK to Greece. Amazing.
09/09/16 by Customer
Excellent, pick no problems & drop off very timely & for a great price. I will use them again.
09/09/16 by Customer
All round excellent service in delivering my parcels, `Thank You
09/09/16 by Customer
The tracking was very helpful and enabled me to see where my parcel was. I wasnt in when my parcel arrived and they did a second delivery the following day. I parcel arrived just as it had left. Extremely good service and would definitely use this service again. Oh and the cost was very reasonable.
09/09/16 by Customer
I have used Parcel Monkey 2 or 3 times so far, after being badly let down by a competitor whom we have used for years. Now I am going to try them for importation as well!
09/09/16 by Steve Weston
Service was as described
09/09/16 by Judith Harburn
No problems, quick.
09/09/16 by STEPHEN MOCKFORD
First class service, collection on time.
09/09/16 by Mr mike collins
DPD courier to Europe-2 days guarantee. Collected in London took 5 days to cross the border. Ridiculous
09/09/16 by Francesco
Just great for sending parcels. As I live in N Ire usually pay over the top. not with this super service
08/09/16 by John from Belfast
I was able to easily track my precious package on its journey overseas and was so relieved that it arrived safe and intact ahead of schedule. Delighted, would recommend (and have done so!) and would use again. Many thanks.
08/09/16 by Tammi
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