We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
Excellent service as always from Parcel Monkey - amazing that parcel can be collected Monday afternoon in North or England and delivered to South of France pre 10am Thursday - realistic price too.
13/09/16 by Ruth
Needed to send a large parcel to France. Parcelforce was very expensive!!
With parcel monkey i was given 2 or 3 alternative options for a fraction of the price.. with just as efficient service. Site was easy to use, simple to complete and they didnt want loads of my info like some would.
Great postage comparison site.. its gone straight in my favourites list! ????????????
13/09/16 by Jay Garrard
PICKED UP ON TIME NICE CHAP, TRACKED ALL THE WAY TO THE END ON TIME GREAT PRICE FOR 2 PARCELS SENT.
13/09/16 by TINA STONE
Absolutely brilliant service. Sent a whole hi fi system- base drive, CD player bass unit. All arrived within 2 days. Safe and sound!
First time I have used them and not the last!
13/09/16 by Masud Beg
The courier came to the house on time, was very friendly and the parcel got in at my parents house in Germany after only two days.
13/09/16 by Customer
Great price, easy service and and reliable.
13/09/16 by Clare Law - Fine Artist
Although delivery took longer than expected and no explanation was given, I felt the service was good and would use your service and dpd again.
12/09/16 by SHB
First time of using Parcel Monkey but definitely not the last!
Easy to book a collection online, friendly driver, fast and efficient service - parcel collected from Dorset on Thursday and safely delivered in Madeira by Monday
Really great value for money
12/09/16 by Theresa Oliveira Meneses
I have been asked to make shipment ready on thursday for friday collection but no one came to pickup. than reschedule it for monday, again no one came. My shipment got late and my order was cancelled due to this useless company. Never use this company...
12/09/16 by Keyur Kikani
Our Response: Hello Keyur
Sorry to hear the item has not been collected, we at Parcel Monkey do not make the collections as we resell the courier rates. If the courier fails to collect please let us know so we can rebook the collection in for you- just message our Live Chat team online 8am to 9pm.
Apologies for the inconvenience caused by the carrier
Kind regards
James
Straight forward no hassle simple
12/09/16 by Andy Rhodes
Brilliant service even though we messed up the paper work for the first collection! thank you so much :-)
12/09/16 by Alex Heymann
Thank you for a high quality prompt service. Its the first time Ive used parcel monkey and will certainly use again.
12/09/16 by Mike Spalding
Fast and efficient service. Best price too for international parcel.
12/09/16 by michal
This is the 3rd time we have used Parcel Monkey to both Australia and New Zealand and each time the parcels have arrived in about 5 days. Would happily recommend Parcel Monkey and Im sure well be using them again.
12/09/16 by Graham Tomlin
Easy and affordable service.
12/09/16 by CarCar
Fantastic service as always
12/09/16 by Customer
Was a bit dubious at first but my son in America recommended this company, really pleased that I went with them, they are fast, efficient, with no fuss, highly recommend.
12/09/16 by Debbie
Minimum fuss, quick, straightforward - and reliable. Everything you want.
12/09/16 by Pete
Can highly recommend
12/09/16 by Customer
Everything as stated - package arrived very quickly!
12/09/16 by Wynnie
We send four boxes a year from the uk to Portugal, they have always arrived with 3-4 days in pristine condition. Yours took 7 days the box was squashed and was infested with ants it was disgusting we will not be using you again.
12/09/16 by Mrs Wilson
Will always be using you from this point on .
12/09/16 by Cleve McCollinCustomer
I paid for a drop off service in order to reduce my postal charges. The website indicated that I could use my local pharmacy as the drop off point. The pharmacy was unsure as to whether Parcelforce would pick up from them, and as it turned out they didnt. I received a call a couple of days later saying that I would need to take my parcel to my local Post Office. This has caused me to have a poor feedback rating on my ebay account, which had previously been unsullied. I want Parcel Monkey to list the name and address of the drop off point clearly on the booking form, so that there is no doubt where the parcel needs to go to. A map with a pin point in is not good enough. Even when you hover the curser over the red pin the name and address does not show. I had to email Parcel Monkey direct for the details, and even then it took two days to reply. Asking me for the PM number!!! Whatever that means!!! Just a lot of jargon which means nothing to the customer
12/09/16 by BonBon
Our Response: Dear Bon Bon
Parcelforce would make collections from the Post Office or local Parcelforce depots, we offer a DPD service and all the locations that you can drop off at are listed when you make the booking. In addition to this when you click the locations, the address is actually listed beneath the map to show you where it is and the opening hours.
All the PM number is, is your order number provided when you book on an email and on your Parcel Monkey account and refers to your parcel, so is also on the drop off label.
I do hope this clears up a a few of your questions, if you have any more our Live Chat team are on hand to help 8am to 9pm every weekday.
Kind regards
James
the best of the service was about easy parcels arrange, after this took around 8 days to reach at destiny, but when service said 4 or 5 days, is not a big deal, is ok, anxiety for tracking updates... decent service.
12/09/16 by Customer
I had to send a parcel to Dubai, a small light box with a few presents for a little girl as a surprise. Printing off the labels etc, very easy no probs. Only confusing bit was email had said collection, but it was for drop off, and the drop off point which was a chemist acted like they had no idea the service existed. Anyway phoned Cust service the they said that there was no problem. Package got to its destination with no probs. Good experience I will use again.
12/09/16 by Go
Very fast and helpful customer service.
12/09/16 by Josh
picked u when they said, very cheap and highly efficient
12/09/16 by jane
Great service and very competitive.
12/09/16 by Customer
Like allways fast and accurate. Thx
12/09/16 by Customer
Great service
12/09/16 by Customer
Parcelmonkey was unable to deliver the parcel that I sent to the recipient. I dont know if this is Parcelmonkeys fault or its partners fault that it uses in the destination country, but I cant trust their services anymore.
12/09/16 by Customer
The company i booked to pick up my box never showed up on the designated day. Not only had i to wait the whole day in my home,doing nothing, but they didnt, also, notify me at all. The most outrageous thing is that they were supposed to come on Friday, and i had to move out on Sunday, and since their service doesnt work during weekends, I didnt know what to do. I tried to contact parcel- monkey and they do not have a conctact number!!!!!, Eventually, i had to cotact the actual company, and after a 30-minute call, i ended up going the box by myself in their offices next day, and paying double the price of the box, if you consider that i got there by taxi. All in all, i am really dissapointed by parcel-monkey service, and i dont think i will use them again.
11/09/16 by Thomas
Our Response: Dear Thomas
Sorry to hear the courier you booked via our site failed to make a collection, we do not pick items up as a courier reseller but if you raise a support ticket or Live Chat on our site we will be more than happy to assist. We offer drop off services on our quote engine meaning no need to wait in for the goods to be picked up and I do hope you would consider finding a courier on our site another time, as we simply pass your details to the carrier who then should come to collect, apologies that on this occasion they failed to do so.
Kind regards
James
we sent 3 boxex to slivakia from UK and it has been delivered in 3 days. amazing
11/09/16 by Customer
First time using these guys to send important stuff to Australia. Four days door to door, excellent :-)
11/09/16 by Rob Hussey
Parcel delivered well in the time stated. Easy to use website.
11/09/16 by Chrissy
Item collected and delivered on time, will come back!
11/09/16 by Santa
excellent. use parcelmonkey for every delivery i have, always areeive on the day
11/09/16 by Customer
Very easy to work out what I needed, print the labels and send the parcel, and all arrived as intended.
11/09/16 by Mark Roberts
All the process was just amazing! 3 days from the collection until the deliver. Thank you very much.
11/09/16 by Customer
Loved the website it was cheaper, easy to use and give great information. My only complaint is that I paid for 24hr delivery and actually got 48hr which was very annoying
11/09/16 by Malcher
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