We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,387 reviews.
Complete service.thanks.
13/09/23 by Customer
The courier was very friendly. He waited patiently as I forgot to print the label. He also said that he will put the label on the box. Item arrived at destination the next day.
13/09/23 by Oana Madalina Cucu
Good. The website showed all the prices for different companies and options. Easy to use. And parcel got collected and delivered successfully!
13/09/23 by Gemma
I originally rated this as 5 stars only to be charged again 2 days later saying my weight and dimensions were incorrect. As much as I could possibly understand this, I certainly didn’t expect to be charged more than my original cost of £52.84 and then a FURTHER £53.76. So on total this would be £106.60. I have raised a case with the company, to no avail. They say they will respond within 3 hours. I have waited more that 3 days.
13/09/23 by Angela Mackie
Unfortunately I had a terrible experience with this company. After quoting £40 for the delivery of 2 items, they deducted an additional £160 from my card without warning after delivery. This was said to be on the basis that the items weighed more than quoted, but this was not the case, and after I sent them messages including confirmation of the items’ weight and dimensions from the manufacturers website, customer services have just not responded to me, let alone refunded the money. I’m left having to challenge them through my bank.
13/09/23 by Customer
Parcel monkey are easy to use and very helpful
13/09/23 by Customer
Its perfect company alway on time arrived my parcel.wel done.
13/09/23 by Customer
Great prices and fast delivery
13/09/23 by Jimmy
First time ever used this kind of service. Very easy for this 75 year old parcel collected when they said they would easy tracking to australia son has just emailed me to say parcel arrived from door to door in 6 days great,service
13/09/23 by Susan Curry
All parcel details input correctly however charged an extra £80 claiming parcel was larger than advised.
13/09/23 by SA
Easy to use and good value to. Go to the abroad
13/09/23 by David Crippen
Spoke to Natalie today via chat and I asked her "why dont you fulfill your promised delivery times". She immediatelly replied to this question with "oh, this is just an estimate". I then sent her a screenshot asking her where on that page it said it was "an estimate". She wouldnt answer or point out where the "estimate" was on the page. She answered only that they would email me when they heard back from Evri. She is either dishonest or has an IQ slighly lower than a chimpanzees.
13/09/23 by Vitor Mangraviti
Easy online experience, would absolutely use again
13/09/23 by Sylvia Lorraine
Great Service
13/09/23 by chaitanya dev
The parcel was picked up at the time quoted, the driver was friendly and efficient and finally I was informed that the parcel had been delivered, quoting the minute, hour and the day.
13/09/23 by Brian Finn
Made it very easy and helpful to find the best delivery service at the best price for my requirements. A fraction of the cost of one I called off Google search. Thank you .
12/09/23 by Customer
Excellent information and management of delivery from DPD
12/09/23 by JB
Absolutely shocking, shop where parcel was going for collection would not take it, so took it to SOUTHAMPTON only 900 miles from here and said I had to collect or a fee of £116 was payable to destroy. Do not return parcels like parcel force/royal mail do and charge the earth for any error. NNNNNNEEEEEEVVVVEEEERRRRR AGAIN
12/09/23 by Consumer
Excellent service and value arrived early without any issues
12/09/23 by Michael Parkinson
where do i start. I could not minus 100. BEWARE: THEY HOLD ALL CARD INFORMATION INCLUDING CCV2. THIS WAS USED TO TAKE £80 WITHOUT CONSENT OR NOTICE. 100% FRAUD. TAKE PICTURES OF PARCELS WEIGHTS (on the scales AND DIMENTIONS AGAINST A TAPE MEASURE (as requested by them). I WILL BE REPORTING TO TRADING STANDARDS.
12/09/23 by Cath Tisdale
Website easy to use, convenient drop off point and good delivery times. Excellent service
12/09/23 by Steam Supplies
Good selection of delivery options for Australia, easy to use, at a reasonable price and delivered on time
12/09/23 by mark bassil
As we live in a rural community where many of our post offices have closed, it was great to be able to prepare the package from home and have the labels sorted before driving to town to post the item abroad.
12/09/23 by Kate
Great service
12/09/23 by Ben Pickford
Really useful customs proforma; astonishing beurocracy to codify the stuff i sent to europe. Thanx Brexit!!
11/09/23 by Nicholas Speller
Awesome service
11/09/23 by Matthew
Packaged did not arrive on time.
11/09/23 by Customer
Easy to book and pretty reasonably priced.
11/09/23 by Rachel Lawrence
First class every time.
11/09/23 by Eric
I have been trying for days on end to get an update on my parcel as it is late but no one can assist me. How can you not be able to get information from the courier you use.
11/09/23 by Customer
Pricing actually not much difference from buying directly from company.
11/09/23 by Charlie23
Slow delivery. Company advertised that it will take the recepiant abroad to get package in 3 working days. However, it did get to specific country 8 days after the postage. It advertised that it is fast delivery but it wasnt. Good price but really slow delivery chance 2 stars
11/09/23 by Mantas
Wont cover lamps we bought insurance on. Total ripoff. Took weeks to get back to me.
11/09/23 by Customer
DO NOT USE THIS COMPANY- They have lost a high value parcel. Ok mistakes can happen, but the customer service dealing with this is appalling. Every day, we get several emails saying they will respond within 48 hours. It has now been 3 weeks with no update at all. Therefore, also no compensation. I paid for 1-2 delivery, it is now 1 month out and no progress on anything. AVOID .
11/09/23 by Gordon Yeoman
excellent service
11/09/23 by customer
One piece of equipment was broken
11/09/23 by Customer
Parcel not delivered
11/09/23 by Gillian Foy
Great service very straightforward. And great price.
10/09/23 by Mr angry
Ive had a series of incredibly frustrating experiences with this service. On three separate occasions, I was patiently waiting at home for a scheduled pick-up that never happened. Whats even more baffling is that I was told they attempted to pick up my items, but there was no indication of any attempt – no buzz, no notifications. This alone was a significant inconvenience, wasting three entire days of my time. To make matters worse, I initiated a refund process after these repeated letdowns. I was assured that I would receive my refund within 24 hours, but here I am, still waiting for it. The services customer support is a mixed bag. The only positive aspect is their chat feature, but even that is far from perfect. The major issue is the inconsistency among their customer support agents. Each one provides different answers to the same questions, leaving customers in a state of confusion and frustration. Overall, my experience with this service has been nothing short of disappointing.
10/09/23 by Abdulkadir Sheikh
Prompt and polite driver would definitely use again and recommend
10/09/23 by steve
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