We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,742 reviews.
Great , fast and reliable
04/11/23 by Patt
Very easy to setup collection and delivery.
All in all good service.
04/11/23 by Mr Dellar
Easy to compare various rates UK to US and delivery days. Package arrived in 2 days as promised
04/11/23 by cha, Cambs
Easy and quick service
04/11/23 by Ms Indre
Never sent a parcel to Australia before. Instructions were easy to follow and complete. Working out the cost of the parcel was easy and thought the cost was reasonable.
Once posted the tracking was useful and up to date . Will definitely use again
04/11/23 by Happy
I sent this package to my daughter on 23/10/23 and it hasn’t arrived yet. It was excess baggage and I am actually here at her home 4/11/23 and it hasn’t arrived. Would appreciate some assistance as to where package is please. I’ve always used this company and the last package only took 4 days.
04/11/23 by Charlotte
Great service
04/11/23 by MARK HARA
Easy site to use and saves you money
03/11/23 by Vincent Reid
Worst delivery company, they lost my parcel!!!! I ordered a delivery through UPS with them, from the UK to Spain and the parcel has been lost. I first contacted UPS because they were the ones in charge of the delivery, but theyve lost track of where the parcel is and told me to talk with their contractor, which is Parcel Monkey. When trying to talk to Parcel Monkey, all they keep doing is asking me for the invoices of the items in my parcel, as well as the proof of payment, which is absolutely stupid, considering Ive had some of those items for years and its impossible to have those invoices anymore!! It looks like theyre actually trying to not reimburse me for their mistake and they dont even care about it!!! Instead of providing a solution to the problem, they keep trying to make it worse by being absolutely inefficient and unhelpful!!!! Actually THE WORST CUSTOMER SERVICE EVER.
03/11/23 by María Cerdá
Happy with service
03/11/23 by Natasha Richmond
Straightforward parcel service.
03/11/23 by Michael Fernandes
Paid for an international priority delivery, I did my part dropped it off at the collection point and 2 weeks later it still has not been collected. The parcel was urgent and needed to arrive within a few days hence the reason for paying for priority, and instead a valuable item of mine is now sat at a drop off point, no ones coming to collect it and I have essentially lost it. Ive got in touch with FedEx who explained that the issue of the lack of collection is because ParcelMonkey failed to organise someone to come and collect it. I have got in touch about this and instead I have been ignored by them. Absolutely rubbish and appalling customer service. Just disgraceful.
03/11/23 by HB
Since this service required me to drop the parcel off at the post office (for Parcelforce to collect), it would be helpful to know the cutoff time for same day despatch. That would have made it 5*
03/11/23 by Michael
Awful….. I had the right weight and dimension and now they want to charge additional money for a parcel I sent. They also delivered it later then expected and promised compensation which they didn’t.i paid 24 hour service and they delivered after 48 hours due to leaving the parcel at the sorting depot. So a bunch of crooks. Will never use again.
03/11/23 by mohammed rahman
Horrible experience, was charged more than originally agreed and told package got re-measured/weighted more.
03/11/23 by Alex Danicel
Delivered one day early. Fantastic!
03/11/23 by Ian Woolley
Fast reliable service.
03/11/23 by customer
your collectinn did not happen and we could not contact any person to speak to
03/11/23 by Dr David Myers
Parcel Force completely lost a parcel one of two in a consignment to the same location. It took them a month to agree it was lost. Parcel Monkey just hide behind the fact it was the supplier not them but they sell and supply the service. Customer service useless. Took out extra insurance and they won’t pay out in full. This was a product in two parts one is useless without the other. It was for a launch of a new product and was a made to order item half of it is of no use to the customer. You can’t talk to anybody only through a chat room, they constantly act dumb and prevaricate. If your delivery counts use someone else or prepare for a world of pain. eg they asked for a copy of the invoice to our customer as some sort of proof of value whom obviously we couldn’t invoice!
03/11/23 by Stephen Clarke
My first experience was great. The parcel arrived on time. Very straightforward service. I recommend the delivery service to anyone. Thank you
03/11/23 by Ramyne Olosinmo
Very Happy with the service provided! I was using this site for the first time and was cautious but in the end I am very happy with the service. Excellent comparison and choices for parcel sending to my destination. will use it again and definitely will recommend it to my friends and relatives.
03/11/23 by Ashley Spencer
Really like the service at a reasonable price. Got my parcel before the expected date without any damage. Much appreciated ???????????? I will always use yours for my upcoming order
02/11/23 by Customer
Great, exactly as I did hope.
Turned up collected. Timing got a bit confused but understandable under the number of parcels per day and sometimes not simple collection.
02/11/23 by mark Davison
Great experience
02/11/23 by customer
Drop off was easy and the parcel arrived before estimated time, which is impressive as it was from UK to Singapore.
02/11/23 by TT
Good information provision and chat facility/ customer service was excellent when chasing for info. If you want full tracking info you need to ask for it
02/11/23 by Iain
Delivered on time per instructions.
02/11/23 by Customer
All aspects were good. Good prices, good service and quick and easy.
02/11/23 by Peter Walkden-Williams
First class service throughout
02/11/23 by Kelly Cooper
greate experience
02/11/23 by Customer
Quick / easy / hassle free / everything works exactly how you want it too
02/11/23 by Kelly Stevens
Quick efficient service
02/11/23 by Paul Pearson
Does what it says. Parcel picked up on expected date, delivered to Australia in 8 days.
Reasonable rates.
02/11/23 by Don Hibbs
How refreshing to find a courier company that cares!
After making an address error on a parcel going to Canada, Parcel Monkey could not have been more helpful in getting it rectified and eventually delivered
Excellent service!
02/11/23 by Mark Warner
Parcel arrived on time. Efficient service.
02/11/23 by Customer
Works well.
02/11/23 by G Skid!
Speed and safety of delivery
02/11/23 by JAMES GORING
Ok, so it is a year since my last review on this company. I booked a delivery of two parcels on two different dates at the beginning of October. Both going from Stoke On Trent to an address in Oldham, they cost £10.44 each, which is fine. They was booked in to go with Parcel force, which is part of Royal Mail. This was because the gentleman who they was being sent to asked for Royal Mail. Had not had problems in the past. So we did this. On November 1st I received 2 separate emails from this company , stating that both parcels had been returned. When I looked at info it stated that addressee had refused parcel. Now i got in touch with our customer and he said he had never received or seen these parcels, plus he had others missing. So I believe the courier knocked on door, could not be bothered to wait for answer, and decided say they had been refused. Our customer is an elderly gentleman, in fact he is 90 years old, and so cannot move has quick as some. Now my problem is that the parcels where not returned to sender, like what most couriers do, but sent to SOUTHAMPTON. So now I have been told I have 3 options. 1. To collect from Southampton. 2. Pay for them to be sent back to us . 3. they will destroy parcels. I contacted my customer and explained what they said, so of course he said to pay. The exact cost of getting these two parcels back is £20.63 each, So infact the full amount this company has had for two parcels is £62.14 , and the parcels still need to be sent again, so even more money on top. I cannot charge this person again so I will pay out of my own pocket, BUT IT WILL NOT BE WITH THIS COMPAY. I DO NOT BELIEVE THEY DESTROY THE PARCELS, MORE LIKE TAKE THEM HOME. WHO GIVES THEM THE RIGHT TO DO THIS???? I now have to tell this gentleman that he owes us £40 plus , and i want to cry. THIS COMPANY HAS NO MORALS WHATSO EVER. AND I KNOW THEY WILL NOT REPLY TO THIS REVIEW I DO HAVE ALL SCREEN SHOTS OF THE CHARGES YOU HAVE SENT.
02/11/23 by Maria
Quick and effective service
02/11/23 by Mr Opaleye
Failed to collect and deliver
02/11/23 by Nigel s
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