We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,430 reviews.
Easy process and speedy delivery from Parcelforce
15/12/23 by Sara Carless
Its excellent. Once you put in the dimensions of your parcel, you are confronted with a selection of major couriers to choose from. Very simple to use, very efficient service.
15/12/23 by Pete Nash
The only thing that let the down was lack communication with the person receiving the package…was not informed that it was delivered to the pickup point.
I had to contact parcel force to see where about it was … only then was the recipient informed it was ready to be collected.
15/12/23 by Geoff Hunt
I have always used Parcel Monkey and the service has been great however, this time my parcel has gone AWOL and they have done nothing but fob me off. They have handed my parcel to Royal mail? Was booked with Parcel Force 48 express. They wont give me a working tracking number they can not locate my parcel?? This was for an Ebay customer ( who is pretty cheesed off with me and giving me a headache) the parcel is large and kaboom its totally disappeared. Zero help and actually refusing to find a resolution or even admit the parcel has gone missing. Very upset by the complete lack of customer service They have washed their hands and moved on. Thanks Parcel Monkey I wont be using you again.
15/12/23 by Forest moon
The parcel still did not arrive, its over a week now. Not happy and also poor communication
15/12/23 by customer
So far they have taken almost three weeks not to deliver a parcel, this means I have missed the returns window, so have spent money on a courier service, when I may as well have thrown the package in the bin and cut my losses.
15/12/23 by Robert B
You delivered on time and in Excellent condition
15/12/23 by Customer
The fastest service so far. Only quibble was there werent many instructions on what to do with the customs forms. Previous carriers have said to put a copy in the parcel and 2 copies on it. Would definitely use Parcel Monkey again
15/12/23 by Marilyndg
Very easy to use, efficient labelling and good value
15/12/23 by Rees
Very good, thank you
15/12/23 by Yusuf Cosman
My bag was returned to the sender not delivered to the receiver
15/12/23 by Customer
Great service
15/12/23 by Customer
Arrived before estimated date!
15/12/23 by Customer
Sent a parcel to China it was there in 5 days
15/12/23 by Steve Houckham
I love parcel monkey as a delivery comparison site, so easy to use and never had any problems unlike other sites
15/12/23 by Alison Taylor
i have posted my parcel to my son on 071223 with the promise it would be delivered between 3 to 5 days...perfect for xmas and a birthday...oh no on 141223 i am advised there is a problem with it, only after i have contacted yourselves to see what the delay was. Absolute disgraceful
15/12/23 by Sarah and Andrew hyde
New Zealand in 4 days? Brilliant!
15/12/23 by Tony Horrocks
First time using parcel monkey.
Great experience, easy to use. Great courier. Great find.
15/12/23 by Jackie
The parcel arrived on time but even though the item was completely wrapped in bubble wrap, the item inside was damaged.
15/12/23 by Sohel
Collected and delivered as agreed. Tracking updated during transit.
15/12/23 by Tracy Johnston
perfect super quick very happy
15/12/23 by LION TILES
13 bays latter + the parcel has not been delivered you received on the 9 th dec i will be thinking that i won,t be using you again
15/12/23 by Ron Jones
I was very impressed by the service given.
15/12/23 by Ann
Very good service and easy to use the website. Will definitely use again.
15/12/23 by Welsh girl
Helpful and very affordable.
14/12/23 by Footasylum Customer
Parcel collected sat 9th Dec, should have been Tues 12th. As of today 14th Dec parcel still not delivered.
14/12/23 by James Sennett
Item not delivered and Parcel Monkey is escaping from responsability. ???????????????????????????????????????????????????????? Worst is when u st asked me for my ID. That is disgusting. Dont tell u will not share to 3rd party my persenal inf, because there is no way to believe u. U have my order number and get your job done for what I paid for. Disgusting.????????????????????????????????
14/12/23 by Mr. Max
We use brand new boxes here and now multiple time this company have smashed them up then charged £70 for it. This has now happened multiple times and the evidence is exnored. They are a con dont not use and avoid
14/12/23 by simon allen
got to the states right on schedule. 5 stars!
14/12/23 by Leah
Used it twice this month 1. Sending some of my own stuff back to my home country UK to Luxembourg… was stuck in customs for a week just to be returned (still waiting on it btw, paid lots too!) 2. Send a parcel from N. Ireland to England, was returned too! do not recommend and wont use it again!!
14/12/23 by Elizabeth Franck
Great service. UK to France only 3 days
14/12/23 by Marina
Parcel got there ☺️
14/12/23 by John
All Good.............
14/12/23 by Mr Scott Christie
It took 6 days to get to delivery destination. Which for fedx would have thought it would have been much quicker.
14/12/23 by Mr andrew sergeant
Great service and price.
14/12/23 by Sh3ils
Not good at all. I paid and delivery yet. I want to report and no hay to do it. I regestered in order to be able to report, but bloody ParcelForce is telling me that everything is wong They are not allow me to report it. F-ing mierda. Who is going to pay me and all the costs I lost? who you matherfukers.?
14/12/23 by Mr. Max
Easy process to send a parcel from UK to USA. Really quick delivery time. Great customer service on live chat with operators who were really helpful
14/12/23 by Stephanie White
Simple, quick, effective and affordable. Excellent!
14/12/23 by Josephine Howe
Our Xmas parcel to the USA was dealt with and delivered within 3 days. Excellent service. Just didn’t like the parcel being left in the middle of the floor of the shop for collection where all customers could see address and customs labels
14/12/23 by D Cook
The whole process was easy, completing the details online and printing a label in my local store.Deliver was on time and would not hesitate to use Evri again.
14/12/23 by Phyl
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
