We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,640 reviews.
No proof of delivery given by the third party courier though,
10/01/18 by Customer
easy to use and very efficient sent parcel to Germany arrived 2 days later
10/01/18 by michael gill
Parcel sent the 3rd of January to SA. Was told it would take 3-7 days but tracking is showing its still being exported? Not happy
10/01/18 by Nicole
Excellent service
10/01/18 by David Jepson
Thanks l have it in save.
10/01/18 by Hamisu
excellent service
10/01/18 by Customer
I have used this company twice now. Both times they have been on time and met agreed service standards and they have performed admirably well.
10/01/18 by Ian
The worst company I have EVER used in my life. I paid £101 to book DX to collect my mattress on 2nd of January and paid for it on Friday the 29th of December. Waited in all day and no sign of the delivery guy. I asked someone on the parcel monkeys live chat wether I will get my money back if they don’t collect it the next day. They said yes and booked another collection for the next day. Again waited in all day and nobody came. I was absolutely fuming because this has never happened to me before, nobody even apologized me (every time I talk to customer services at parcel monkey it feels like I’m talking to a robot!!!) I asked for a refund. 6-7 hours later I got told the collection was cancelled and that I would get a refund LATEST after 5 days and it has now been 5 days and no sign of a refund!!!! I asked someone on the online chat which bank account it was paid into and now they’re “looking into it” with the claims team. HOW HARD IS IT TO PAY A REFUND FOR A SERVICE THAT NEVER HAPPENED YOUVE HAD MY MONEY NOW FOR 2 WEEKS AND I WANT IT BACK!!!!
10/01/18 by Miss Vuori
Efficient service, great rates
10/01/18 by Satisfied Customer
good service
10/01/18 by orridge and orridge
It was my first experience with Parcel Monkey.
All was delivered fast. Placing order was straight forward. Was a bit confused by slight delay of receiving labels. But all went well in the end. Considering it was Christmas period, all went well.
Will use Parcel Monkey again
10/01/18 by Svetlana
In one hand, the "sign up" and "send a parcel" were quite easy and straightforward, good point. On the other hand, the customer service was slow and, in my opinion, not very useful. In my case, they didnt give me enough information about when my parcel was going to be collected, so I wasted an entire day at home waiting for DPD and the delivery man didnt come. Had to spend another day at home. A total mess. I will probably use it again because of the price, but taking my parcel directly to a pick up location.
09/01/18 by Manuel
1st class service at a great price...Thank you
09/01/18 by linda smith
Very fast, efficient service and parcel delivered in perfect condition.
Also very competitive on price
09/01/18 by Mrs Jayne Harvey
To any eBay.co.uk business or individual looking use parcel monkey. In my honest opinion as an Ebay seller, parcel monkey has messed me around and not only damaged my reputation with a client, but has dropped my perfect 100% satisfaction rating damaging my reputation. i sent a large parcel through parcel monkey via DX. DX came a day later than was agreed (not good when you pay for a next day service). Then the item i sent got there absolutely beaten. when the customer send me over the photos i uploaded them and opened a case with parcel monkey for insurance( item was insured for full value). nearly a week goes by with me messaging them every single day asking when will the claims department get in contact with me. to which i havent had a response. my time is valuable and my customers even more, and to be messed around and ignored when you pay for services is disgusting. If parcel monkey gets this sorted i will remove this but un till such time i will post on all of there posts.
09/01/18 by Parcelmachine
Please dont ever use this company worst experience ever. I paid extra money for the next day collection which they failed to collect. contacted customer service the re booked it for next day collection again which they failed to collect again. contacted customer service again with same excuse worst thing is you are not able to contact the courier company yourself and parcel monkey customer service is so poor that all you would hear is words they will try to tell you they have sent an email to courier company with no response from them over and over again . avoid ...............
09/01/18 by Farhan Choudhary
Great service
09/01/18 by Customer
Excellent as usual - and I try to select DPD when possible to make sure it works even better!
09/01/18 by Ana
Great value, no problems. happy to use again.
09/01/18 by Derek
Very safe delivery with DPD thank you
MPW
09/01/18 by Michael
Terrible service. Drivers were rude to me and rang my doorbell 3 times and moaned that I took a while to come down from my top storey flat! Lady and guy driver. Guy accused me of lying when I said it takes a while to come down. No contact number to complain officially. Telling every person I know to avoid this company. Appalled to be spoken to in that way, especially on my own doorstep.
09/01/18 by Tommy Vilés
Parcel Monkey I will definitely recommend to my friends. Excellent service. Quick and safety.
09/01/18 by Customer
All parcels booked have been safely delivered on time and without any problems. A superb service
09/01/18 by Anon
Fabulous service. Friendly collection from my door on Tuesday, arrived in rural France on Thursday. 17.5 kilos shipped for under £15 following house clearance after the death of our dad. Nothing of value, exactly, but all delivered safely. Will certainly use again and have already recommended to friends.Thank you for delivering fond memories to my sister.
09/01/18 by Corinne Clark
Very competitive and reliable
09/01/18 by Killybracken
Parcel Monkey is highly unprofessional company. They have lost 2 of 3 parcells, no one knows where they are, and replys we receiving are: Hello, Apologies for the inconvenience. Please be advised that we need to wait for couriers update for this to resolve accordingly. Kind regards, Had a chat with the Courier ( DPD btw dont use as well ), and have been advised that no one from parcel monkey had contacted them. Unprofessional staff from both ends, no one takes responsibility, i have been asked 4 times to describe packages and items sent ( they clearly dont read what previous conversation had been about ). They dont have telephone number to call customer service. Finally - there is no ability to upload CCTV footage of collection ( which i have ). Hoping to get legal help as this sort of service has no place to exist in 21 century NO NO NO, save money and send with other services. AVOID
09/01/18 by michal
Excellent service.
09/01/18 by Oliver Sutton
Would prefer if you didnt allow users to pick a time slot, as its irrelevant to the service. But pleased with the collection and delivery, otherwise.
09/01/18 by Liam
Brilliant facility with goods delivered early and in perfect condition at an affordable price.Definite to use when sending parcels abroad.
09/01/18 by Tony Bates
USELESS PARCEL MONKEY SENT A PARCEL TO INDIA, AND ALMOST 2 WEEKS LATER THE PARCEL IS STILL IN THE UK
09/01/18 by Customer
Our Response: Dear Customer,
Very sorry to hear about DPDs error.
We have now updated your support ticket via your Parcel Monkey account.
Apologies on behalf of DPD.
Kind regards,
Mike
Fab. Only thing is to double check if the printer not required really does mean that. We still had to print labels despite the icon showing that a printer wasnt required.
09/01/18 by Customer
I booked an international parcel & during the booking process I had to fill in the parcel contents & values for custom purposes. The email that I received, even though had "Customs Docs" in the title only contained the label & no custom documentation. I assumed that the courier would add this since I had completed all the relevant details during booking While in transit, the courier added a label incorrectly stating that the value of the goods was £28. As a result parcel got held up by customs for over a month, meaning Christmas presents didnt come in time, & incurred a penalty of £60 plus fees of about £25. I created a customer services ticket but the responses to my messages were unsatisfactory & irrelevant. I suspect that they use some automated software for dealing with enquiries as two of the customer service replies were duplicated word for word, twice, & werent relevant to my question. I have created a 2nd ticket with the subject "FAO Manager", as direct by whoever deals with Parcel Monkeys FB messenger account. I received a poor response & nothing since. Parcel Monkey have obviously made a mistake & they dont want to accept responsibility. Their customer service is appalling.
09/01/18 by Lawrence de Rozario
Was very sceptical about using this service but it turned out to be excellent. Parcel posted in England on Friday arrived in rural France on Tuesday.
09/01/18 by Susan
Great service. Package picked up on time and delivered without any issues.
09/01/18 by Suzy Mills
Terrible service! I sent a parcel weighed at 2.8kg by myself, which was delivered. A few days later I received a message saying that I would be charged extra as they weighed the parcel at 4.4kg. Where this measurement comes from I dont know, as it was weighed twice on 2 different luggage scales at under 3 kilos! As I had no proof of the original weight, I was charged extra. Still waiting 4 days later for a reply,and the extra charge taken from my account. Would not use these theives again
09/01/18 by Simon Vale
Always reliable with excellent customer service
09/01/18 by Phil
First time Ive used this service and everything was just perfect. Highly recommend Parcel Monkey.
09/01/18 by Sonia, France
Super-fast delivery! Thank you!
09/01/18 by Customer
Excellent and fast service. I will definitely use you again!
09/01/18 by Customer
Super efficient and easy to use service!
09/01/18 by A Udi
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
