We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,639 reviews.
What an excellent service. Will use them time and time again and recommend to my friends/family.
Easy online price/service comparison as well as putting in your parcel(s) dimensions and weight. The booking system for collection and delivery was a breeze. Great packing instructions as well, for those doing it for the first time. Very good at showing the options of courier and just loved the fact that I could get them to come and pick it up with a text to confirm the date and general pickup times and on the morning a text stating the 1 hour time range for pick up - perfect! And they arrived in that time too! When they say 2 business days delivery, it was absolutely spot on. Arrived, as I predicted.
18/01/18 by Penny Blank
Arrived quickly and found it much easier to drop off at a collection point than wait at home for a courier
18/01/18 by Customer
Simple and reliable... what more do you need!
18/01/18 by Customer
Parcel force picked up the parcel on time and delivered to Vancouver in quick time. Thank you
Great service
18/01/18 by Customer
very easy, no problems, will use again
18/01/18 by Customer
Good service overall, but you need to improve your customer support. Its slow and difficult to contact customer service, and your live chat app is fairly poor.
18/01/18 by Customer
Cheats, plain and simple... I booked delivery of a Christmas gift for mom, UK to USA. Overpaid for the parcel by rounding up to the next cm and kg on dimensions I quoted so Id know that Id be covered for any measurement errors along the line. Drop off service to Royal Mail so no issues there as Royal Mail does good work, but ParcelMonkey sent me a message a week after shipping informing me that theyd charge me a little more than double for the parcel with no recourse to dispute other than complaint. Many e-mails back and forth were required to get them to understand why I thought they were cheating me. Even had photographic evidence of the measurements... but after they seemed to "get it" they took about a month to respond to the proof they requested. When they did respond it was with the original template letter but not even properly filled in. They forgot to reference the ParcelMonkey shipment number... just sent the letter with the (insert PM number) still in the message! Also couldnt reference any of the measurements correctly. Not the originals, disputed, claimed or otherwise. What they referenced was more than 40cm x 17cm x 90cm off the closest dimensions. Didnt even discuss the weight which I know for a fact to be 1.2kg under what I paid for. I truly believe that actual monkeys could do a better job at customer service than these "people" And dont get me started about my brothers missing Christmas gift... I expect that will never show up or be re-imbursed despite the extra cost of insurance.
18/01/18 by Greg
My refund is overdue and Parcel Monkey are now going down the route of ignoring my website messages and also my logged complaints. They are also marking any messages as duplicates and the merged thread skips back to their homepage. Clearly they are avoiding any response whatsoever and are playing games. Fact 1. Money taken for collection and delivery of parcel. 2. No collection made or explanation of why they failed. 3. Told I would get a refund, after 6 working days, nothing. 4. No meaningful response. Lies, deception and diversion from the very beginning. Parcel Monkey, get one our your senior managers to respond to this, not Mike , I want my money back. Your CEO Nav Ramiah is also ignoring my messages, is this a scam thats operating? Anybody from the Office of Fair Trading interested? Comments please.
18/01/18 by Paul
very easy to use
18/01/18 by Customer
If I could give no star to this company I would. They completely destroyed my child`s ride on car and refused to compensate the damage by blaming poor packaging when the car was packed very safe and checked with the delivery driver that this was good and safe packaging. I have to deal with ombudsman to resolve the issue with them. Don`t trust them, they don`t care. Worst service I have ever received.
18/01/18 by Inese Inès
It would be helopul to know roughly when dirver is going to collect as had to wait in all day. Otherwise excellent.
18/01/18 by Sharonmchugh
Easy and cost effective
18/01/18 by Customer
Spot on. Simple to use and reliable service. Handy service when a printer isnt available too.
18/01/18 by Customer
Good but not excelent service, the driver came, he doesnt gave a call, he was going away after waited just 1 minute, he wasnt nice and professional. Apart the delivery man all its been good!
18/01/18 by Bryan
Great service. So simple allows me to compare operators and prices. Love parcel monkey. Will absolutely use again.
18/01/18 by Anna Kealey
Excellent service, picked up parcel when said, many thanks
18/01/18 by Customer
Excellent I would recommend this company
18/01/18 by Lynn Wood
Keep away at all cost from them. Sent my parcel around three months ago, never reached recipient. The customer service is just unbelievably bad and they would just reply with standard script to every question. I asked for refund of value of my parcel and was refused straight away.
18/01/18 by Kaka
Picked up from UK and delivered here in Spain a day earlier than expected
18/01/18 by Phil Taylor
Ordered a collection on 16th for 17th. Nobody turned up. Tried to call Parcelmonkey, but they cannot hold any information, so I had to contact the DPD Hungary. Cant reach anyone on phone, no answer to my e-mail. Today I can contacted them via Facebook and said they will collect the parcel today between 1 and 2pm. Which is the only one appointment, when my mother will not be at home, so tried to reschedule. They said its impossible. So what? I paid for the service and have to call everyone, until finally realised that no-one will collect it. Absolutely terrible service.
18/01/18 by Banoss Dorina
good and efficient service
18/01/18 by CHRIS ATKINS
Easy and fast!! 5 stars service.
18/01/18 by Raquel Gilkes
Easy to use. Provides you with a choice of couriers and price comparison. I will definitely use them again and recommendation to others.
18/01/18 by Prakash
Excellent service. this is the second time I use this company and I would certainly recommend them.
17/01/18 by Donuk
Really easy to set up a new account. Easy to use comparison site with good options. Very pleased with the site and DpD, the courier I used .
Will definitely use again .
17/01/18 by chrislighten
Excellent fast service at less than half the cost of Parcelforce.
17/01/18 by Barony Mills, Orkney
easy going transaction
thanks
17/01/18 by franco
Wonderful fast delivery . Way better experience than with another company wheer the whole parcel disappeared, stolen, and false tracking info .
17/01/18 by Helga Frost
Great service. I will definitely use it again...parcels arrived in Germany less than 48 hours after they were collected in the Uk!!
17/01/18 by Customer
Super affordable and very punctual!!!
17/01/18 by Customer
My parcel was picked up on time, I was able to track itl all the way on its journey to my daughter in France AND it was delivered a day before its estimated delivery date! Well done again!
17/01/18 by Norma7
Excellent website - well thought out and quick and easy to use. Very quick response from carrier who turned up at the right time and delivered my parcel safely the next day. Highly recommended!
17/01/18 by Peter W
I sent a suitcase and a large backpack, and both were received in excellent condition. One thing I wasnt aware of: when I delivered the bags at the post office, I had to tape them myself (for protection and to tape the document for delivery to the bags).
17/01/18 by Georgette
Excellent service. Loving the updates.
17/01/18 by Rich
Used the service three times and had no issues so far. Competitive prices and many options.
17/01/18 by Customer
Absolutely disgraceful, misleading, lying, cheating and useless courier company ever allowed to run their business in the UK. They took my money, failed to collect, gave no reason, told me I would get a refund, failed to give me a refund, delayed replying and are now ignoring me. Live chat waste of time. Im going to e-mail their CEO Nav Ramiah to see what he says, failing that contacting the Guardian newspaper to run another story about them. Parcel Monkey - what have you got to say for yourselves? Pay me my money and Ill go away.
17/01/18 by Paul
Delivered to Scotland collected on time, intact, all as stated.
First rate service at very reasonable rate.
17/01/18 by Phil D.
Prompt collection, address labels supplied by courier. Pleasant courier driver. Excellent service. Goods arrived at destination within the stated time in good condition.
Very competitive price
17/01/18 by Customer
excellent service and price....
17/01/18 by Best4ecigs
I priced a delivery direct with Parcelforce, cost was £46
I was able to send via parcelforce using parcelmonkey.,cost £15!!!!!
17/01/18 by Customer
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