We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,062 reviews.
I took my parcel to the post office and it was delivered safely within 48 hours. Well done everyone
07/02/18 by CHRIS ATKINS
Worst customer service ever. No phone and simply refuse to accept any sort of responsibility when their is a problem.
07/02/18 by Customer
Explained the parcels to be returned (chairs) werent boxed, paid the money and had a Royal Mail chap refuse to take the items!!
07/02/18 by Steve Watts
Hello, After the previous review, and after the suitcase was lost, I received this message: "Good Afternoon I am sorry but we do not have your suitcase and unfortunately we were unable to locate your parcel. Yours sincerely, Liz" Despite having paid extra money for the protection. They have basically stolen my goods and now they say that if I want I can just proceed legally. Horrible, don´t ever use it. This should be punished by law.
07/02/18 by Javier Soto
I have been using Parcel Monkey for a long time and have never had any problems with their services. All parcels have always been delivered by the chosen courier and their prices are very competitive. Highly recommended. A*
07/02/18 by Jay Burrell
This is the first time we used Parcel Monkey, and the parcel was delivered in Sri Lanka as stated by Parcel Monkey on time however DPD (who were delivering the documents for PM) stated that it will be 3 days later than what PM stated. Thankfully it was delivered as stated by PM. We will recommend this service to others and will use it ourselves in the future.
PS - the package had been opened (we assume by customs) and was deviled in two parts (undamaged).
07/02/18 by Customer (MC)
Great service, just what I needed strictly in time.
07/02/18 by Yuriy S.
Good service
07/02/18 by Customer
Easy to use. Good service.
07/02/18 by lesley sherman
The parcel was picked up when stated and arrived when it said it would considering we live in Tenerife and customs can be a nightmare. The prices were good and I would use again if needed.
07/02/18 by Joanne
The service works well, so far no complaints
07/02/18 by Kevin Mills
Cheap and reliable service.. Good job, with couriers becoming more expensive
07/02/18 by Customer
Parcel Monkey with Parcel Force stole my parcel because it didnt had insurance. I didn`t even got tracking number from them. They stole the parcel and have no responsability about that. That never happened with other couriers. (Shipping id: PM6071603).
07/02/18 by Iulian Florin
Easy to use.no fuss.parcel picked up when said and delivered in good time
07/02/18 by Customer
Fantastic service
07/02/18 by Lynda Johnstone
Good service and really competitive prices. Easy drop off and efficient delivery. I would have hoped for a faster delivery, as it arrived on the latest estimated delivery day, but apart from that everything was great.
07/02/18 by Arianna
Paid additional for next day delivery... took em 6 days.
06/02/18 by Customer
Yet again you have come up trumps. 48 hours from South Manchester to rural France. The emails and text messages also kept us up to date. The drivers who collect the parcel are also very helpful and within the one hour time slot designated. Amazing!
06/02/18 by r.mum
Everything OK, only the GLS delivery Service is poor, because they never ask the neighbours to accept the parcels if you are not at home.
06/02/18 by Thomas
fast,professional,no fuss,...also cheap,ill use it again in the future
06/02/18 by George Ganciu
Great, used parcel force 48 and arrived on time. However website stated no label required when actually it was, caused a slight issue
06/02/18 by Fslimmimgworld
No problem at all. The parcel traveled from UK to EU country from Thursday to Monday, pretty fast!
06/02/18 by spela
Allways great service.
06/02/18 by Pekka Kuivala
Easy to be used
06/02/18 by Customer
Parcel Monkey despatched my parcel to Spain using DPD. This was supposed to be tracked.... at no point nor at any time did I receive tracking information. The only way I knew the parcel had been delivered was I received a Paypal refund.
06/02/18 by watcha
Parcel monkey was absolutely brilliant! My package arrived earlier than I expected, but the fantastic part was that a one hour window was given for the collection. I was expecting the 9-5 window for collection which takes up ones whole day!
Thank you so much parcel monkey, I will definitely use again.
06/02/18 by Anna
brillant service well pleased
06/02/18 by Steve cook
Cheap and quick!
06/02/18 by Hajnalka
Great service could do with trying to let the customer know what time the parcel will be picked up.
06/02/18 by L Henderson
Bad comms; failed pick ups that they want to pay for when their driver failed to turn up, paid them in excess of £800 for usa postage Worst company i have ever dealt with
06/02/18 by Frank Wilkinson
Very convenient and easy, loads cheaper!
06/02/18 by Mr David Clarke
Very good service. Impressed by online dashboard
06/02/18 by Simon Hunter
Absolute CLOWNS Paid for an overnight delivery for 2 microwaves They forgot to pick up and after a long complaint they sent a driver to collect with no labels. So we had to take note of the vehicle registration number as proof of collection. The following morning the original driver turns up with labels to pick up saying he forgot to pick up, Surprise surprise they only delivered one microwave on an overnight delivery . Their excuse was that they forgot to put the second microwave on the same van. Paid for a service which was not carried out. They are very un-organised. The name speaks for itself !!!!
06/02/18 by Demson
Excellent service ~ everything went according to plan
06/02/18 by Dave
Excellent service good prices
06/02/18 by Colette Baumback
Superb, fuss free, on time, great value!
06/02/18 by Mike Ellis
easy peesy. Great firm
06/02/18 by B E REES
Brilliant - two large parcels (10kg ea) in two weeks both delivered from Greater Manchester to the South of France within 48 hours for less than £15 each
06/02/18 by Damian Mellor
FIRST CLASS DELIVERY SERVICE. 3 PARCELS ARRIVED IN AUSTRALIA IN 5 DAYS. PARCELS TRACKED ALL THE WAY. R
EASONABLY PRICED, WILL DEFINETLY. USE AGAIN. PAUL BRANKIN.
06/02/18 by PAUL BRANKIN
Perfect shipping to italy. Just in time!
06/02/18 by Baly McFly
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