We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,639 reviews.
My parcel was meant to be on next day delivery, instead it has been sorted to the wrong depot which ended in an additional 24h delay in the delivery. Because of that we have missed the deadline, we had a disappointed client and we will not be using the service again. It was very important for this service to be on time, instead it absolutely failed on every level.
23/01/18 by Daria
Excellent price & service
23/01/18 by Paul Devlin
Unfortunately the courier parcel monkey used for my delivery was very late with an international delivery, the parcel is now lost and I have had next to no help from parcel monkey in solving the problem. Very disappointing.
23/01/18 by George Zachariah Galliano
My parcel was collected on time, but to date, 22nd, not delivered, despite being in local depot since 17th. Not at all happy.
22/01/18 by Tim W.
Just to be straight about 3 stars: parcelmonkey is a great website with superb customer service and very competitive prices. I have given only 3 stars because you cannot download shipping labels immediately and they do not email you invoices (you have to download them yourself). I recommend parcel monkey to every one, but for the heavy business users who need stuff going to print in the very same moment using the website is bit painful - waiting 10+ min for the shipping labels is way to long!
22/01/18 by Pete
Collected on time, good courier attitude, good recipient feedback.
22/01/18 by Bob Osborn
Very quick and efficient. Parcel collected promptly the next morning. Tracking all the way to signature. Very impressed
22/01/18 by Mr lindon pinches
Excellent service
22/01/18 by Mr Muza
Posted a review about lack of tracking info for a parcel booked through Parcel Monkey with Parcel Force. When booked said 3 - 4 days delivery it is now 11 days. Very poor reply from James at Parcel Monkey with no helpful information
22/01/18 by Andy
wow great service and spot on delivery!
and also vary reasonable on the price given
thanks
Chris Dempsey
22/01/18 by chris dempsey
Cheap fast service. My parcel arrived at its destination in France in less than 48 hours. Just be careful to check the address label when you print it out as an important line of the address in France I was sending my parcel to was missing. Also, check that the post office you want your parcel collecting from actually is a Parcel Force collection point. Would definitely use again though.
22/01/18 by Customer
worst experience EVER. Be aware, when things go wrong with these guys, things go really wrong. They took 3 weeks to let me know my parcel was held at some hub in Southampton and I had to pay for its return. When I complaint about all the delay to let me know that and why wasnt it being returned to where I left it, they said it was going to be returned free of charge, every time I asked for expected delivery date they would delay me on purpose just to make me give up and pay, otherwise it would be disposed off. Dont waste time on the webchat it worth boll*cks, once youre done with them make your complaint to: retailadr.org.uk and citizensadvice.org.uk
22/01/18 by Joaquim Monteiro
Always very pleased with the collection and delivery service
22/01/18 by Valerie Furneaux
I still dont have my parcel.
22/01/18 by Customer
When parcel 2 go let me down, parcel monkey sorted out my delivery issue. I will use parcel monkey in future for all my collection/delivery needs. Many thanks.
22/01/18 by paula forrester
Efficient and value for money
22/01/18 by Customer
My package did not arrive when expected and now I have to find another alternative because I have left the country. Not that happy with the service. I would have also liked if I had emails to confirm the package locations.
22/01/18 by Customer
Finally got my refund after pestering the living daylights out of this organisation. What a complete nightmare to deal with. To all the Great British public who read this thread below, avoid these timewasters like the plague. Every one of you Parcel Monkey have lied through your back teeth, company policy to create smokescreens? Good riddance to you.
22/01/18 by Paul
To be honest I am very happy with the service provided. My only gripe is thatI couldn’t get a pick up time and waited in all day. That is not Parcel Monkeys fault at all, it’s just a Larcel Force thing. So on balance, happy with my experience and would recommend.
22/01/18 by Iain Love
Excellent stress-free as usual. Also the delivery is quick and easy.
22/01/18 by G Croney
always value for money, trustworthy and speedy communications.if youve tried the rest now give the best a try!
22/01/18 by mrs mac
Was quoted £48 for a parcel at the post office.
They suggested Parcel Monkey and I found a delivery for £12, tracked and delivered within 24hrs.
So thanks Parcel Monkey for saving me a lot of ££££!!!
22/01/18 by Rachael
First Class Service Yet Again
22/01/18 by CHRISTOPHER VINE
This service is fantastic. It has helped me tremendously with my start-up. It has made arranging pickups and deliveries so simple and Ive never had a problem. I rave about you - thank you!
22/01/18 by Ani
Excellent Price and Service
22/01/18 by Ian
Excellent service and good price.
22/01/18 by Customer
Cheap and affordable for larger packages, saves a trip to the post office and they would charge you double anyway.
22/01/18 by Janet Lanceley
Company will not honour insurance on consignment if they lose a consignment. TOTALLY FRAUDULENT COMPANY STEER CLEAR, YOU HAVE BEEN WARNED!!!
22/01/18 by Ryan Johnson
Very easy to book and use. Happy with service
22/01/18 by Customer
This was an amazing service, but I am getting more and more annoyed with it recently. I send a parcel to a friend, which ONLY contained 1 DVD. I weighed it and it wasnt even 1 kg. After delivery, I got a notice saying it weighed 2 kg! And that they have just taken the money off my card. How is that possible? O and DPP also didnt bother to collect the parcel on the day they were supposed to, and only can 2 days later... PMs service is going down.
22/01/18 by Mrs Yolande Dednam
Thank you so much.
22/01/18 by shaziraq
Good easy arrangement and email updates
22/01/18 by Tracy
Incredibly poor, to nonexistent service. Completely hands off and do not communicate with the services they provide. They will tell you to contact couriers directly, who will then not do anything because it is associated with Parcel Monkey. Avoid at all costs. There are cheaper and more reliable services available elsewhere.
22/01/18 by Rob Alderman
Excellent as always
22/01/18 by Os
arrived safely - many thanks
22/01/18 by Keith Terrell
So Happy with this service.
22/01/18 by Customer
It is a great service. First time I used this to deliver for charity in ministry.
In knowing I had back up from you in any query I had was a comfort.
Thank you so much - the supplies have been received.
22/01/18 by Customer
My parcel should be delivered on 19 January. courier was trying to deliver next day..no phone call, no card and I was most of day at home. Today is 22 January 2018 3pm still no delivery no phone call no option to contact Singapore delivery. Still waiting !!!
22/01/18 by Gabriela
Smooth service.
22/01/18 by Customer
Brilliant service. Easy and simple web site and booking. Very reasonable cost. In fact really cheap. Speedy collectionnin time. Thank you .
21/01/18 by calum
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