We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,734 reviews.
Great service as always
13/02/24 by Linda Gill
SHOCKING SERVICE!!! Would never use them again. I booked a priority service with them, as per their website and what options were offered. Only for them to cancel by email two hours later and say that a refund would be issued. Reason given was that it didn’t deliver that service. This was on the 4th January 2024 and I not only haven’t received my refund but can not get to talk to anyone directly ????????????
13/02/24 by sarah jackson
over declared my parcel wait by from 18 to 20kg to cover myself and then get told it was 40kg and get charged circa £50 for it. reached out numerous times to resolve and have got no answer since doing so weeks ago
13/02/24 by Customer
Went through to customer service option and it only gives you a by post option!! Between this company and Evri your parcel will not arrive - they are complete scammers in my experience. Seriously - by post?? Avoid, avoid, avoid!!!
13/02/24 by C R
All went well, many thanks !
13/02/24 by kevin f
The process was very easy, especially with customs documents.
13/02/24 by Thomas
Good communication and pleasant courier
13/02/24 by REBECCA BARRETT
Used many times and very pleased
12/02/24 by Sally Harris
Doing what you do best getting it there on time and efficiently
12/02/24 by P and S Hobbies and Models
Easy to use, gave good comparisons from various vendors
12/02/24 by chris young
Easy to navigate ,straightforward to fill in forms. Excellent service so far
12/02/24 by Tracey Potter
Great service 5 ????
12/02/24 by Carol
The package was moved and delivered as promised. Best thing is I could track the packet as it moved and got delivered.
12/02/24 by Customer
Easy to book, collection on time and was very helpful when I had made an error. Very quick to respond to queries and great customer service.
12/02/24 by Customer
What a fantastic experience, Parcel Monkey is so easy to navigate, compared to other
couriers, the service is great. Plus delivery is fast.
12/02/24 by maureen ayrton
Charged £3.49 - for 46kg item when it was 15kg-- what is going on!
12/02/24 by Chris Pengilly
Delivered on time and able to track easily
12/02/24 by Brooks
Parcel was never collected.
12/02/24 by Customer
Excellent service and fast delivery.
12/02/24 by Derek McConachie
Currently in a dispute about charges made to my account oost delivery - Parcel Monkey say the dimensions given of my parcel were inaccurate and so have charged me an extra whopping £80 on top of my original £19 payment. I have evidence to provide them that the error is in their side as my parcel was measured correctly. They have not responded to my complaint so far and I am unsure where to turn at this point. They have taken the extra charge from my billing account, so I’m an unsatisfied customer with no intention of ever using this company again. What’s to stop them from charging extra everytime whilst providing no evidence or further explain action for it? It’s a poor system for the user, and one that renders you powerless to retrieve funds taken from you without consent.
12/02/24 by Hetty
I placed my order pre Xmas however Parcel Monkey confirmed my order would not be delivered pre Xmas therefore via online chat I informed Parcel Monkey to cancel my order. Parcel Monkey confirmed order cancellation and that I would be refunded within a few days allowing for the Christmas period. I have not received any refund as yet in mid Feb. I have emailed Parcel Monkey however had no reply.
12/02/24 by Jasee
Great service.Cheap prices.A++++
11/02/24 by CustomerAndrew
reliable, reasonable rates and helpful
11/02/24 by BERNIE BURNS
Great service fast and reliable
11/02/24 by Philip Morris
Very easy to use the service and the fragile parcels delivered the next day in a good condition. Highly recommended.
11/02/24 by Customer
Paid £20 for a parcel to be returned after you failed to deliver,notified me that parcel was sent back, but Parcelforce informed me you didn’t even release the parcel to them when they tried to collect. Still haven’t got my £300 item back
11/02/24 by Tony
Came on time - all very smooth and easy
11/02/24 by Prue
Cheapest deal I could find, arrived within 48 hours. Remember 2 options either print in-store or home, both same price so read info when choosing.
11/02/24 by Douglasj Bough
Easy to use, not happy I had extra charges to pay although sizes and weight were correct.
11/02/24 by Ian Forbes
Delivered quickly no probs all very happy
11/02/24 by magicnic
Top service sent a parcel to the USA and paid for guaranteed delivery parcel was couple of days late due to courier issue not parcel monkey, sent parcel monkey a email and within 2 hours had a refund of the delivery cost. Top service and will continue to use.
11/02/24 by Matt Wragg
Really efficient service
Friendly courier ????
Would use again
11/02/24 by Amanda
I guess they are good courier.
10/02/24 by Osei Boateng
Quick and reliable service.
10/02/24 by Victor A
Selected next day service via p.force. collected on time and delivered in less than 24 hours. Much better than other budget courier options. Recommended.
10/02/24 by Marco
Great service, price and delivery!!
10/02/24 by edie carlin
A easy experience to book in your parcel, then to print off in the shop and it was delivered in reasonable time. Ive sent quite a lot of parcels with PM none have been lost or damaged, overall very happy with there service.
10/02/24 by Marcus
I am really pleased with the service from Parcel Monkey. It is very easy to use. Easy to follow instructions. Everything was clear and hopefully parcel will arrive to USA with no problems. Really happy with the service.
10/02/24 by Damian
Very pleased excellent service once again
10/02/24 by Customer
I really dislike having to leave reviews like this for any business, but I feel Ive been compelled to share my experience. I booked a shipment through Parcel Monkey in the early hours of Saturday morning and everything was successful in the placement of the booking. Parcel Monkey states that you should typically receive your shipping label within 30 minutes after the placement of your order, and this is done via email. However, they do advise up to 60 minutes in certain places on their website. I waited over 12 hours and did not receive my label. I have reached out to their online message system, to which I received an automated response stating that the Customer Support team was absent on a weekend, and that they only replied to enquiries Monday to Friday. Though I was shocked to see such a statement on a website that should *obviously* be offering customer services 7 days a week, I was willing to let that go and contact their Live Chat service instead. This is categorically the worst experience Ive ever had with a Live Chat service — and Ive dealt with Evris on numerous occasions! The Live Chat stated that at least three agents were available and the window stated "We should reply in a few moments" as a blanket message to all who use the Chat. Over 20 minutes passed with no response, and each message had been marked as "Read". I continued to send more messages in the hopes of a response, but I sadly STILL have not received any response over an hour later, with each subsequent message being seen. I have requested a refund via their online submission form and I will never use this service again. Im absolutely flabbergasted that a business of this size cannot provide any sort of customer service on a weekend. Are we in the year 2000?
10/02/24 by Sam
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